Join And Direct Transfer Policy - Cisco 6921 Administration Manual

Telephony Features Available for the Cisco Unified IP Phone
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description
Transfer - Direct Transfer—The first invocation of Transfer will
Transfer always initiate a new call by using the same
directory number, after putting the active call on
hold.
Direct Transfer—This transfer joins two
established calls (call is in hold or in connected
state) into one call and drops the feature initiator
from the call. Direct Transfer does not initiate a
consultation call and does not put the active call on
hold.
Voice messaging Enables callers to leave messages if calls are
system unanswered.

Join and Direct Transfer Policy

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature
implementation on the Cisco Unified IP Phone 6921, 6941, and 6961. In order for these applications to
control and monitor these phones, you must configure the Join and Direct Transfer Policy to disable join
and direct transfer on the same line or possibly across lines. You can configure the Join and Direct
Transfer Policy for the following:
•
•
•
Because this parameter can be configured in three different windows, the setting that takes precedence
is determined in the following order:
1.
2.
3.
When you change the setting of the Join and Direct Transfer Policy Parameter, you must check the
"Override Common Settings" box for the setting to take effect. The default policy is to have Same line,
across line enabled for join and direct transfer.
To determine the proper setting for this parameter, refer to the documentation of the JTAPI/TAPI
application.
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP)
5-14
To configure the policy for all phones on the system, choose System > Enterprise Phone
Configurations from Cisco Unified Communications Manager Administration.
To configure the policy to a group of phones, choose Device > Device Settings > Common Phone
Profile from Cisco Unified Communications Manager Administration.
To configure the policy on an individual phone, configure the Join and Direct Transfer Policy in the
Phone Configuration for the specific phone.
Device Configuration window settings
Common Phone Profile window settings
Enterprise Phone Configuration window settings.
Chapter 5 Configuring Features, Templates, Services, and Users
Configuration Reference
Some JTAPI/TAPI applications are not
compatible with the Join and Direct Transfer
feature implementation on the Cisco Unified
IP Phone 6921, 6941, and 6961 and you may
need to configure the Join and Direct Transfer
Policy to disable join and direct transfer on the
same line or possibly across lines. For more
information, see the
Policy" section on page
For more information, see the Cisco Unified
Communications Manager System Guide,
Understanding Directory
For more information, see the following:
• Cisco Unified Communications Manager
Administration Guide,
Port Configuration.
Cisco Unified Communications Manager
•
System Guide, Voice Mail Connectivity to
Cisco Unified Communications
"Join and Direct Transfer
5-14.
Numbers.
Cisco Voice-Mail
Manager.
OL-20851-01