Make An Intercom Call; Answer An Intercom Call; Supervise And Record Calls - Cisco 7800 Series User Manual

CISCO 7800 SERIES
When you place an intercom call, the recipient's phone answers the call automatically with mute activated
(whisper mode).Your message is broadcast through the recipient's speakerphone, headset, or handset, if one
of these devices is active.
But sometimes intercom calls are rejected when you are on a call. This depends upon how your company's
phone network is set up. Contact your administrator for additional information.
After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for further
conversation.

Make an Intercom Call

When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom
call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that
call is placed on hold.
Procedure
Step 1 Press Intercom.
Step 2
(Optional) Enter the intercom code.
Step 3 Listen for the intercom alert tone, and then begin speaking.
Step 4
Press Intercom to end the call.

Answer an Intercom Call

You can answer an intercom call to talk to the other person.
Before you begin
You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in
whisper mode.
Procedure
Press Intercom to switch to connected mode. In this mode, you can speak to the intercom caller.
Step 1
Step 2
Press Intercom to end the call.

Supervise and Record Calls

You can supervise and record a call. But you must have a minimum of three people on a line: the person
calling, the chaperone, and the person called.
The chaperone answers a call, creates a conference call, and monitors and records the conversation.
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