Answer A Call Within Your Hunt Group; Sign In And Out Of A Hunt Group; View The Call Queue In A Hunt Group - Cisco 7800 Series User Manual

CISCO 7800 SERIES
Step 3
If the call rings, press Answer to connect to the call when the call rings.

Answer a Call Within Your Hunt Group

Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the
call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on
the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group,
you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to
prevent calls from ringing on your phone.
Before you begin
You must be signed into the hunt group to receive hunt group calls.
Procedure
When a hunt group call rings on your phone, answer the call.

Sign In and Out of a Hunt Group

Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to
you.
Procedure
Step 1 Press Hunt Group to sign in.
Step 2
Press Hunt Group again to sign out.

View the Call Queue in a Hunt Group

You can use the queue statistics to check the status of the hunt group queue. The queue status display provides
the following information:
• The phone number used by the hunt group
• Number of queued callers on each hunt group queue
• Longest waiting time
Procedure
Step 1
Press Queue Status.
Step 2 Press Update to refresh the statistics.
GoMomentum.com 24
USER GUIDE
888.538.3960