Answer A Priority Call; Answer A Priority Call While On Another Call; Multiple Lines; Answer The Oldest Call First - Cisco 8851NR User Manual

CISCO 8800 SERIES

Answer a Priority Call

If you hear a special ring that's faster than usual, you are receiving a priority call.
Procedure
Press the flashing amber session button when you hear the special ringtone for a precedence call.

Answer a Priority Call While on Another Call

If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang
up immediately and let the higher priority call go to the intended person.
Procedure
Press Release or hang up the handset.
Your call ends, and the higher priority call rings on the appropriate phone.

Multiple Lines

If you share phone numbers with other people, you could have multiple lines on your phone. When you have
multiple lines, you have more calling features available to you.

Answer the Oldest Call First

You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion
calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
When working with multiple lines, you typically press the line button for the incoming call you want to answer.
If you just want to answer the oldest call regardless of line, press Answer.

View All Calls on Your Phone

You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest
to newest.
The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays
all your calls together.
You can also display your active calls on your primary line, which is useful if you want all your calls displayed
on a single screen.
GoMomentum.com
59
USER GUIDE
888.538.3690