Answer A Call Within Your Hunt Group; Sign In And Out Of A Hunt Group; View The Call Queue In A Hunt Group - Cisco 8832 User Manual

Calls
Procedure
Step 1
Press Do not disturb to turn on DND.
Step 2 Press Turn off DND to turn off DND.

Answer a Call Within Your Hunt Group

Hunt groups allow organizations that receive many incoming calls to share the call load. Your administrator
sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your
administrator specifies for a hunt group. If you are a member of a hunt group, you sign into a hunt group when
you want to receive calls. You sign out of the group when you want don't want calls to ring on your phone.
The feature configuration determines if you see your hunt group name or pilot number displayed on your
Incoming Call Alert.
Before you begin
You must be signed into the hunt group to receive hunt group calls.
Procedure
When a hunt group call rings on your phone, answer the call.

Sign In and Out of a Hunt Group

Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to
you.

View the Call Queue in a Hunt Group

You can use the queue statistics to check the status of the hunt group queue. The queue status display provides
the following information:
• The phone number used by the hunt group
• Number of queued callers on each hunt group queue
• Longest waiting time
Procedure
Step 1
Press Queue Status.
Step 2 Press Update to refresh the statistics.
Step 3
Press Exit.
Answer a Call Within Your Hunt Group
Cisco IP Conference Phone 8832 User Guide
35