Troubleshooting; First Steps; Targeted Troubleshooting Solutions - Cisco Headset 730 User Manual

Troubleshooting

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First Steps

Try these solutions first if you experience problems with your Cisco Headset 730.
• Make sure your headset is fully charged. See
• Make sure your headset is powered on. See
• Disconnect other active Bluetooth devices.
• Increase the volume on your headset or call device. See
• Download Cisco Headsets to your mobile device and run the available software updates. See
• Erase all Bluetooth connections and reconnect your headset. See
• Connect to a different call device. See
• Move your headset closer to your desired call device and away from any potential sources of radio
• Make sure that the Bluetooth drivers on your Windows or Mac device are up to date.

Targeted Troubleshooting Solutions

If the above steps don't resolve your issue, see the list of troubleshooting scenarios below to identify symptoms
and solutions to common issues. If you're still unable to resolve your issue, contact Cisco support.
First Steps, on page 31
Targeted Troubleshooting Solutions, on page 31
Upgrade Your Cisco Headset 730 Firmware, on page 36
Check Your Headset Firmware, on page 37
Your Headset Serial Number, on page 38
Submit Logs Through the Cisco Headsets App, on page 39
Clean Your Cisco Headset, on page 39
and Set Up the Cisco Headsets App, on page
and Connect Your Headset to a Bluetooth
interference or obstructions.
C H A P T E R
Headset Power, on page
Turn Your Headset On and Off, on page
Adjust Your Headset Volume, on page
3.
Delete Paired Devices, on page 7
®
Device, on page 4.
Connect Your Headset to a Bluetooth
Cisco Headset 730 User Guide
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9.
4.
26.
Download
®
Device, on page 4.
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