Cisco 730 User Manual
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- Page 1 Cisco Headset 730 User Guide First Published: 2020-01-10 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
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Page 3: Table Of Contents
C H A P T E R 1 Your Headset What's in the Box How to Wear Your Headset Download and Set Up the Cisco Headsets app on Your Mobile Device Turn Your Headset On and Off Headset Connection Connect Your Headset to a Bluetooth Device... - Page 4 Play and Pause Music Skip a Track Adjust Your Headset Volume Turn Noise Cancellation On and Off Customize Your Noise Cancellation Level in the Cisco Headsets App Turn Ambient Mode On and Off Customize Your Headset Equalizer Settings Reset Your Headset Settings...
- Page 5 Check Your Headset Firmware on Cisco Jabber Your Headset Serial Number Find Your Serial Number in the Cisco Headsets App Find Your Headset Serial Number on a Cisco IP Phone Find Your Headset Serial Number in Cisco Jabber Clean Your Headset...
- Page 6 Contents Cisco Headset 730 User Guide...
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Page 7: Your Headset
What's in the Box, on page 1 • How to Wear Your Headset, on page 2 • Download and Set Up the Cisco Headsets app on Your Mobile Device, on page 3 • Turn Your Headset On and Off, on page 4 •... -
Page 8: How To Wear Your Headset
• USB Adapter • USB-A to USB-C cable • 3.5 mm cable How to Wear Your Headset Adjust your headband so that your headset fits comfortably on your head. Make sure the headset microphones are positioned forward. Cisco Headset 730 User Guide... -
Page 9: Download And Set Up The Cisco Headsets App On Your Mobile Device
Download and Set Up the Cisco Headsets app on Your Mobile Device Cisco Headsets is a mobile app that lets you update, control, and customize your headset from any iPhone or Android mobile device. You can upgrade your headset, adjust your noise cancellation levels, change your equalizer settings, and manage your headset notifications all from the app interface. -
Page 10: Turn Your Headset On And Off
Slide the Power/Bluetooth switch up to turn on the headset. Step 2 Slide the Power/Bluetooth switch down to turn off the headset. Note It takes about 5 seconds for the headset to fully power down. Cisco Headset 730 User Guide... -
Page 11: Headset Connection
You can enable and disable Bluetooth from the Settings menu on most call devices. Step 3 Select your headset from the device list. Your headset will appear in the device list as Cisco HS 730 followed by the last three digits of your headset serial number. Related Topics... -
Page 12: Bluetooth Led
Use the USB Adapter Your Cisco Headset 730 comes with a USB Adapter for use with call devices that don't have a Bluetooth option. The USB Adapter comes out of the box pre-paired to your headset. When the adapter is plugged into a powered USB port, such as in a laptop or a Cisco Webex DX device, the adapter automatically connects to your headset. -
Page 13: Pair The Usb Adapter To Your Headset
Turn on your Cisco Headset 730. Step 3 Select Cisco HS USB Adapter from your Bluetooth device list. Pair the USB Adapter to Your Headset You can re-pair your USB Adapter if you have erased your headset's Bluetooth pairings or need to replace your adapter. -
Page 14: Use The Usb-C Cable
Slide and hold the Power/Bluetooth switch for nine seconds, until you hear "Bluetooth records erased." Use the USB-C Cable Use the included USB-C cable to connect your headset with your laptop, Cisco IP Phone, or Cisco Webex DX device. Procedure Step 1 Plug the USB-C cable into the port at the bottom of the left ear cup. -
Page 15: Use The 3.5 Mm Audio Cable
Use the included USB-C cable to charge your headset. It takes about 2.5 hours to fully charge the headset. Procedure Step 1 Insert the USB-C cable into the USB-C charging port at the bottom of the left ear cup. Cisco Headset 730 User Guide... -
Page 16: Check Your Remaining Battery Life
Note Voice notifications are turned on by default. You can toggle your headset voice notifications in the Cisco Headsets mobile app. You can find more detailed battery charge information through the Cisco Headsets app. -
Page 17: Voice Assistant
Activate Your Mobile Voice Assistant on Your Cisco Headset 730 By default, the Cisco Headset 730 supports the voice assistants, Apple Siri, Google Assistant, and Cortana on Windows 10. You can enable or disable your voice assistant support through the Cisco Headsets mobile app. -
Page 18: Enable Your Voice Assistant In The Cisco Headsets App
On the right ear cup, press the Play button twice. Enable Your Voice Assistant in the Cisco Headsets App You can enable and disable the voice assistant feature on your Cisco Headset 730 through the Cisco Headsets mobile app. Procedure Step 1 On your mobile device, open Cisco Headsets and tap Settings >... -
Page 19: Customize Your Headset Notifications
You can customize which audio notifications you want to hear in your headset. Procedure Step 1 In the Cisco Headsets app, select your headset and press Settings > Audible Notification. Step 2 Select the notification setting you want to change. Your changes save automatically. - Page 20 Your Headset Customize Your Headset Notifications Cisco Headset 730 User Guide...
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Page 21: Make Calls
Adjust How Much Voice Feedback You Hear in Your Headset, on page 19 Call Functions Answer a Call The Call button is located on the face of the left ear cup. Procedure Press the Call button once to answer a call. Cisco Headset 730 User Guide... -
Page 22: End A Call
Press and hold the Call button for two seconds. Reject an Incoming Call The Call button is located on the face of the left ear cup. Procedure Press the Call button twice to reject an incoming call. Cisco Headset 730 User Guide... -
Page 23: Hold A Call
Make Calls Hold a Call Hold a Call The Call button is located on the face of the left ear cup. Procedure Press the Call button once to place an active call on hold. Cisco Headset 730 User Guide... -
Page 24: Mute Your Headset
The Mute button is located on the front of the left ear cup. If you have Mute reminder enabled through the Cisco Headsets app, your headset will alert you when you try to talk while your microphone is muted. Procedure... -
Page 25: Adjust How Much Voice Feedback You Hear In Your Headset
Blinks red Adjust How Much Voice Feedback You Hear in Your Headset With the Cisco Headsets app, you can adjust how much of your own voice you want to hear through your headset speaker when you're on a call. Procedure Step 1 In the Cisco Headsets app, select your headset and press Settings >... - Page 26 Make Calls Toggle Lower Your Voice Procedure Step 1 Open Cisco Headsets and select Settings. Step 2 Press Audio and toggle Lower Your Voice on or off. Cisco Headset 730 User Guide...
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Page 27: Music Playback And Audio Settings
You can control music playback on the face of the right ear cup. Music playback automatically pauses when you have an incoming call and resumes after the call ends. Procedure Press the Play button in the center of the right ear cup to pause and play music with your headset. Cisco Headset 730 User Guide... -
Page 28: Skip A Track
Your headset's music controls are located on the face of the right ear cup. Procedure Press or to skip a track. Adjust Your Headset Volume The volume buttons are located on the face of the right ear cup. Procedure Press to adjust your headset volume. Cisco Headset 730 User Guide... -
Page 29: Turn Noise Cancellation On And Off
The Noise Cancellation switch is located on the back of the right ear cup. By default, your headset automatically adapts to your surrounding ambient noise level. You can disable Adaptive Noise Cancellation and customize your own noise cancellation level in the Cisco Headsets mobile app. Procedure Step 1 Slide the Noise Cancellation switch down to NC to turn on noise cancellation. -
Page 30: Customize Your Noise Cancellation Level In The Cisco Headsets App
Slide the Noise Cancellation switch to OFF to turn Ambient mode off. Customize Your Headset Equalizer Settings You can customize the blend of bass and treble in your headset audio with the Cisco Headsets mobile app. Your audio setting selection saves automatically. -
Page 31: Reset Your Headset Settings
Procedure On the Cisco Headsets home screen, tap on Voice, Music, or Cinema. Reset Your Headset Settings You can restore your default headset settings with the Cisco Headsets mobile app. Procedure In Cisco Headsets, select Settings > Reset Settings. Cisco Headset 730 User Guide... - Page 32 Music Playback and Audio Settings Reset Your Headset Settings Cisco Headset 730 User Guide...
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Page 33: Troubleshooting
Targeted Troubleshooting Solutions If the above steps don't resolve your issue, see the list of troubleshooting scenarios below to identify symptoms and solutions to common issues. If you're still unable to resolve your issue, contact Cisco support. Cisco Headset 730 User Guide... -
Page 34: My Bluetooth Device Can't Find The Headset
Devices, on page 7 My Headset Shows Up Twice in My Bluetooth Device List Your Cisco Headset 730 shows up in your Bluetooth device list as Cisco HS 730 followed by the last three digits of your headset serial number. -
Page 35: My Headset Is On But Has No Sound
Sources, on page 7 People Can't Hear Me Well Try these steps if the microphone on your Cisco Headset 730 doesn't pick up your voice: • Make sure that your headset faces forward on your head. If you wear your headset backwards, the microphones won't work properly. -
Page 36: My Headset Doesn't Charge
• Turn Bluetooth off, then on again. • Delete your headset from the list of connected Bluetooth devices and reconnect your headset. Related Topics Manage Your Bluetooth Connections in the Cisco Headsets App, on page 6 Use the USB-C Cable, on page 8 Use the 3.5 mm Audio... -
Page 37: The Cisco Headsets App Doesn't Work On My Mobile Device
• Try a different USB-A wall charger or AC power source. • If you are using the Cisco Headset 730 Charging Station, make sure the headset is properly seated. The LED on the front of the stand shows solid white when the headset is properly seated. -
Page 38: Siri Doesn't Respond
App, on page 12 Update Your Headset Firmware You can update your headset firmware through the Cisco Headsets mobile app, a Cisco IP Phone, or on Cisco Jabber (version 12.8 or later). Headset upgrades take about 7–10 minutes to complete. The power indicator LED alternates red, amber, and green while the headset upgrades. -
Page 39: Check Your Headset Firmware On On-Premises Phones
Step 3 Highlight Cisco Headset and press Show detail. Check Your Headset Firmware on Cisco Jabber You can check your Cisco headset firmware on Cisco Jabber version 12.8 or later. Procedure Step 1 In Cisco Jabber, click the gear icon and select Settings >... -
Page 40: Find Your Serial Number In The Cisco Headsets App
Step 3 Highlight Cisco Headset and press Show detail. Find Your Headset Serial Number in Cisco Jabber You can find your Cisco headset serial number on Cisco Jabber for Windows and Mac, version 12.8 or later. Procedure Step 1 In Cisco Jabber, click the gear icon and select Settings >... - Page 41 Clean Your Headset Procedure Wipe the headband and ear cups on your headset with a soft, dry cloth. Attention Don't allow moisture to get inside your ear cups, the USB-C port, or the 3.5 mm jack. Cisco Headset 730 User Guide...
- Page 42 Troubleshooting Clean Your Headset Cisco Headset 730 User Guide...
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Page 43: Product Safety
Radiation Protection) limits for Human Exposure of RF Exposure. Part 15 Radio Device This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and Cisco Headset 730 User Guide... -
Page 44: Compliance Statements For Canada
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device. - Page 45 Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio. Cisco Headset 730 User Guide...
- Page 46 Product Safety Canadian RF Exposure Statement Cisco Headset 730 User Guide...