Cisco Headset 730 User Manual
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Cisco Headset 730 User Manual

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REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco Headset 730 User Guide
First Published: 2019-10-25
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  • Page 1 REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide First Published: 2019-10-25 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
  • Page 3 © 2019 Cisco Systems, Inc. All rights reserved.

  • Page 5: Table Of Contents

    C H A P T E R 1 Your Headset What's in the Box How to Wear Your Headset Set Up the Cisco Headsets app on Your Mobile Device Turn Your Headset On and Off Connect Your Headset Connect Your Headset to a Bluetooth Device...
  • Page 6 Poor Audio Quality My Headset is On But Has No Sound People Can't Hear Me Well My Headset Doesn't Charge The Cisco Headsets App Doesn't Work on My Mobile Device Google Assistant Doesn't Respond Siri Doesn't Respond Update Your Headset Firmware...
  • Page 7 Contents REVIEW DRAFT - CISCO CONFIDENTIAL Find Your Cisco Headset 730 Serial Number C H A P T E R 5 Product Safety Important Headset Safety Information Compliance Statements Compliance Statements for the USA General RF Exposure Compliance Part 15 Radio Device...
  • Page 8 Contents REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide viii...

  • Page 9: Your Headset

    What's in the Box, on page 1 • How to Wear Your Headset, on page 2 • Set Up the Cisco Headsets app on Your Mobile Device, on page 3 • Turn Your Headset On and Off, on page 3 •...

  • Page 10: How To Wear Your Headset

    • Hard case • USB-A to USB-C cable • 3.5 mm cable How to Wear Your Headset Adjust your headband so that your headset fits comfortably on your head. Make sure the headset microphones are positioned forward. Cisco Headset 730 User Guide...

  • Page 11: Set Up The Cisco Headsets App On Your Mobile Device

    Set Up the Cisco Headsets app on Your Mobile Device Cisco Headsets is a mobile app that lets you update, control, and customize your headphones from any iPhone or Android mobile device. You can upgrade your headset, adjust your noise cancellation levels, change your equalizer settings, and manage your headset notifications all from the app interface.

  • Page 12: Connect Your Headset

    Put your headset into pairing mode to make it discoverable to other devices. To get the most out of your headset, download and set up the Cisco Headsets app on your mobile device. Your Cisco Headset 730 can save up to eight different Bluetooth devices and maintain simultaneous connection with up to two devices at once.

  • Page 13: Bluetooth Led

    Note Step 3 Select your headset from the device list. Your headset will appear in the device list as Cisco Headset 730 followed by the last three digits Note of your headset serial number. See Find Your Cisco Headset 730 Serial Number, on page 30 to for more information.

  • Page 14: Change Your Bluetooth Source

    Slide and hold the Power/Bluetooth switch for nine seconds, until you hear "Bluetooth records erased." Use the USB Cable Use the included USB-C cable to connect your headset with your laptop, Cisco IP Phone, or Cisco Webex DX device. Any connected Bluetooth audio sources take priority over the USB-C connection. For example, the headset stays with an active Bluetooth source when you connect the USB-C cable.

  • Page 15: Use The 3.5Mm Audio Cable

    Use the included USB-C cable to charge your headset. It takes about 2.5 hours to fully charge the headset. Procedure Step 1 Insert the USB-C cable into the USB-C charging port at the bottom of the left ear cup. Cisco Headset 730 User Guide...

  • Page 16: Check Your Remaining Battery Life

    Note Voice notifications are turned on by default. You can toggle your headset voice notifications in the Cisco Headsets mobile app. You can find more detailed battery charge information through the Cisco Headsets app.

  • Page 17: Digital Assistant Options

    Less than 5 hours of talk time remaining. Your headset firmware is upgrading. Digital Assistant Options You can program your Cisco Headset 730 to quickly access Google Assistant, Apple Siri, or Microsoft Cortana digital assistant on your mobile device or laptop. Note You cannot set your headset to access multiple digital assistants at the same time.

  • Page 18: Compatible Cisco Call Devices

    On the right ear cup, press the Play button twice. Compatible Cisco Call Devices One of the great advantages of the Cisco Headset 730 is its seamless compatibility with so many of Cisco's popular endpoints including: • Cisco IP Phones •...

  • Page 19: About Audio Notifications

    Bluetooth memory erased "Bluetooth records erased." Customize Your Headset Notifications With the Cisco Headsets app, you can customize which headset notifications you want to hear. See About Audio Notifications, on page 11 for a full list of your headset's audio notifications.
  • Page 20 Your Headset Customize Your Headset Notifications REVIEW DRAFT - CISCO CONFIDENTIAL Procedure In the Cisco Headsets app, select your headset and press Settings > Audio Notification. Cisco Headset 730 User Guide...

  • Page 21: Make Calls

    Adjust How Much Voice Feedback You Hear in Your Headset, on page 17 Call Functions Answer a Call The call button is located on the face of the left ear cup. Procedure Press the call button once to answer a call. Cisco Headset 730 User Guide...

  • Page 22: End A Call

    Press and hold the call button for two seconds. Reject an Incoming Call The call button is located on the face of the left ear cup. Procedure Press the call button twice to reject an incoming call. Cisco Headset 730 User Guide...

  • Page 23: Hold A Call

    Hold a Call REVIEW DRAFT - CISCO CONFIDENTIAL Hold a Call The call button is located on the face of the left ear cup. Procedure Press the call button once to place a call on hold. Cisco Headset 730 User Guide...

  • Page 24: Mute Your Headset

    The Busy Lights on your headset let others know when you're busy. The Busy Lights automatically show solid red when you're on a call. When you aren't on a call, you can also manually turn on the Busy Lights with Cisco Headset 730 User Guide...

  • Page 25: Adjust How Much Voice Feedback You Hear In Your Headset

    Blinks red Adjust How Much Voice Feedback You Hear in Your Headset With the Cisco Headsets app, you can adjust how much of your own voice you want to hear through your headset speaker when you're on a call. Procedure Step 1 In the Cisco Headsets app, select your headset and press Settings >...
  • Page 26 Make Calls Toggle Lower Your Voice REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Open Cisco Headsets and select Settings. Step 2 Press Audio and toggle Lower Your Voice on or off. Cisco Headset 730 User Guide...

  • Page 27: Audio Controls And Music Playback

    Play and Pause Music You can control music playback on the face of the right ear cup. Procedure Press the center button on the right ear cup to pause and play music with your headset. Cisco Headset 730 User Guide...

  • Page 28: Skip A Track

    Your headset's music controls are located on the face of the right ear cup. Procedure Press or to skip a track. Adjust Your Headset Volume The volume buttons are located on the face of the right ear cup. Procedure Press to adjust your headset volume. Cisco Headset 730 User Guide...

  • Page 29: Turn Noise Cancellation On And Off

    The Noise Cancellation switch is located on the back of the right ear cup. By default, your headset automatically adapts to your surrounding ambient noise level. You can disable Adaptive Noise Cancellation and customize your own noise cancellation level in the Cisco Headsets mobile app. Procedure Step 1 Slide the Noise Cancellation switch down to turn on noise cancellation.

  • Page 30: Customize Your Noise Cancellation Level

    Slide the Noise Cancellation switch to the middle position to turn Ambient mode off. Customize Your Headset Equalizer Settings You can customize the blend of bass and treble in your headset audio with the Cisco Headsets mobile app. You can choose from a number of preset audio settings including Voice, Music, and Cinema.

  • Page 31: Reset Your Headset Settings

    Procedure In the Cisco Headsets app, tap Equalizer to switch between audio presets. Reset Your Headset Settings You can restore your default headset settings with the Cisco Headsets mobile app. Procedure In Cisco Headsets, select Settings > Reset Settings. Cisco Headset 730 User Guide...
  • Page 32 Audio Controls and Music Playback Reset Your Headset Settings REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide...

  • Page 33: Troubleshooting

    Targeted Troubleshooting Solutions If the above steps don't resolve your issue, see the list of troubleshooting scenarios below to identify symptoms and solutions to common issues. If you're still unable to resolve your issue, contact Cisco support. Cisco Headset 730 User Guide...

  • Page 34: My Bluetooth Device Can't Find The Headset

    • Make sure your headset is within 1 meter (3 feet) of your intended device. Poor Audio Quality Try these steps if you're experiencing poor audio quality in your Cisco Headset 730: • Try a different audio source. • Disconnect other paired devices from your headset.

  • Page 35: My Headset Is On But Has No Sound

    • Make sure your headset is within 30 feet (9 meters) of your intended device. People Can't Hear Me Well Try these steps if the microphone on your Cisco Headset 730 doesn't pick up your voice: • Make sure that your headset faces forward on your head. If you wear your headset backwards, the microphones won't work properly.

  • Page 36: My Headset Doesn't Charge

    • Try a different USB-A wall charger or AC power source. • If you are using the Cisco Headset 730 Charging Station, make sure the headset is properly seated. The LED on the front of the stand shows solid white when the headset is properly seated.

  • Page 37: Siri Doesn't Respond

    • Make sure your mobile device is compatible. Update Your Headset Firmware You can upgrade your headset firmware on a Cisco IP Phone, through Cisco Jabber (version 12.8 or later), or with the Cisco Headsets mobile app. Headset upgrades take about 7–10 minutes to complete. The power indicator LED alternates red, yellow, and red while the headset upgrades.

  • Page 38: Check Your Headset Firmware On On-Premises Cisco Ip Phones

    Step 3 Highlight Cisco Headset and press Show detail. Check Your Headset Firmware on Cisco Jabber You can check your headset firmware through Cisco Jabber for Windows or Mac. Before you begin You must have Cisco Jabber version 12.8 or later.
  • Page 39 Troubleshooting Find Your Cisco Headset 730 Serial Number REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 On your mobile device, open Cisco Headsets. Step 2 Select Settings > Device Info. Cisco Headset 730 User Guide...
  • Page 40 Troubleshooting Find Your Cisco Headset 730 Serial Number REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide...
  • Page 41 The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
  • Page 42 Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins une distance minimum préconisée de l'utilisateur, conformément aux instructions des réglementations qui sont conçues pour réduire l'exposition globale de l'utilisateur ou de l'opérateur. Cisco Headset 730 User Guide...
  • Page 43 Product Safety Canadian RF Exposure Statement REVIEW DRAFT - CISCO CONFIDENTIAL Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio. Cisco Headset 730 User Guide...
  • Page 44 Product Safety Canadian RF Exposure Statement REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide...

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