Brother ADS-4300N Online User's Manual page 237

Difficulties
Colours in the scanned
data are dark.
A page that is not a
blank page is skipped.
Cannot scan a long
document.
A multifeed occurs.
Multifeed cannot be
detected even if the
Multifeed Detection
setting is on.
Cannot scan.
Cannot scan to a
computer from the
machine.
Auto Start Scan
does not start.
(ADS-4700W/
ADS-4900W)
Cannot Scan to
Workflow from the
machine.
(ADS-4700W/
ADS-4900W)
Software Difficulties
Cause
The settings are not appropriate for
the type of document being scanned.
• The document is too faint.
• Skip Blank Page is set to On.
Long Paper is not selected for the
document size.
The document is not loaded correctly. Load your document correctly, and then try again.
The document was curled.
The documents are too thin.
Secure Function Lock is on.
(ADS-4700W/ADS-4900W)
The Pull Scan option in the Scan
from PC menu in Web Based
Management is disabled.
• Scanning application (for example,
Brother iPrint&Scan) is not
installed on the computer.
• The settings are not configured
within the scanning application (for
example, Brother iPrint&Scan).
The settings for Auto Start Scan
(Shortcut 57) are incorrect.
The Scan to Workflow settings are not
configured within Brother iPrint&Scan
(for Windows and Mac).
Suggestions
Do one of the following:
• Select the Remove Bleed-through / Pattern /
Remove Background Colour check box, and
then scan from your computer.
• Increase the Brightness, and then scan from
your computer.
• Increase the Contrast, and then scan from your
computer.
• Change the Colour Setting/Scan Type to Grey
or Colour, and then scan from your computer.
Set Skip Blank Page to Off.
Alternatively, reduce the Skip Blank Page
sensitivity.
Select Long Paper for the document size. To select
Long Paper when scanning from the machine's
Control Panel, use the following settings:
•
2-sided Scan: Off
• Colour Setting: Other than Auto
• Resolution: Lower than 300 dpi
•
Skip Blank Page: Off
Then, you can select Long Paper for the document
size.
Straighten the curled document and scan again.
If the documents are too thin, they may not be
detected by the sensor. Scan pages one by one.
Contact your administrator to check your Secure
Function Lock settings.
See Related Information: Use Secure Function
Lock 3.0.
Enable the Pull Scan option.
• Install a scanning application (for example,
Brother iPrint&Scan).
• Configure the settings using a scanning
application (for example, Brother iPrint&Scan).
Confirm the settings for Auto Start Scan
(Shortcut 57).
Configure the settings using Brother iPrint&Scan
(for Windows and Mac).
See Related Information: Configure Scan to
Workflow Settings Using Brother iPrint&Scan.
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