Scanning And Other Problems - Brother ADS-4300N Online User's Manual

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Scanning and Other Problems

Scanning Difficulties
Difficulties
TWAIN or WIA errors
appear when starting to
scan. (Windows)
TWAIN errors appear
when starting to scan.
(Mac)
Vertical lines are seen in
the scanned image.
The scanned image is
missing.
The scanned image is
skewed.
(ADS-4700W/
ADS-4900W)
The scanned image is
skewed.
Scanning is too slow.
Scanning has stopped.
> If You Are Having Difficulty with Your Machine
Cause
The TWAIN or WIA driver has not
been selected as the primary source
in your scanning application.
The TWAIN driver has not been
selected as the primary source in
your scanning application.
Paper dust has accumulated on the
surface of the glass strips.
The Paper Guides are not adjusted to
fit the width of the document.
The settings are not appropriate for
your document. For example, a
Letter/A4-sized document was fed
when Executive/A5 was selected as
the document size.
-
If you use a preset document size,
the document skewing cannot be
corrected automatically.
The Paper Guides are not adjusted to
fit the width of the document.
The Long Paper setting is selected.
The document was curled.
The resolution is not appropriate for
your document.
The memory is full.
> Scanning and Other Problems
Suggestions
Make sure the Brother TWAIN or WIA driver is
selected as the primary source in your scanning
application. For example, in Nuance
14SE, click Scan Settings > Select. Select the
Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is selected as
the primary source in your application.
Clean the glass strips inside the machine.
See Related Information: Clean the Scanner and
Rollers.
Gently adjust the Paper Guides to fit the width of
your document. When Scan Size is set to Auto and
you are scanning a document that contains
multiple page sizes, insert narrow pages straight
and as close to the centre of the machine as
possible. If the document does not feed straight,
use the Continuous Scan option.
Make sure the document size settings are
appropriate for your document.
Configure the margin settings and adjust the
scanning position.
Configure the margin settings and adjust the
scanning position.
Select Auto for Document Size.
Gently adjust the Paper Guides to fit the width of
your document. When Scan Size is set to Auto and
you are scanning a document that contains
multiple page sizes, insert narrow pages straight
and as close to the centre of the machine as
possible. If the document does not feed straight,
use the Continuous Scan option.
Select a setting other than Long Paper.
Straighten the curled document and scan again.
Decrease the scanner resolution.
• Close other applications before scanning.
• Windows
Adjust the data transfer rate in the Optimize
Data Transfer menu of the TWAIN driver or in
Brother iPrint&Scan.
™ ™
PaperPort
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