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Reset the Administrator Password
The version and date might change for different versions of this release.
Note
Step 4
Check the status of the ISE processes by entering the show application status ise command, and press Enter.
The console displays:
ise/admin# show application status ise
ISE PROCESS NAME
--------------------------------------------------------------------
Database Listener
Database Server
Application Server
Profiler Database
AD Connector
M&T Session Database
M&T Log Collector
M&T Log Processor
Certificate Authority Service
pxGrid Infrastructure Service
pxGrid Publisher Subscriber Service
pxGrid Connection Manager
pxGrid Controller
Identity Mapping Service
Reset the Administrator Password
If you are not able to log in to the system due to the loss of the administrator password, you can use the Cisco
ISE software DVD to reset the administrator password.
Note
You can also use the bootable USB drive and CIMC to reset the administrator password.
Before you begin
Make sure you understand the following connection-related conditions that can cause a problem when
attempting to use the Cisco ISE Software DVD to start up a Cisco ISE appliance:
• You have a terminal server associated with the serial console connection to the Cisco ISE appliance that
• You have a keyboard and video monitor connection to the Cisco ISE appliance (this can be either a
• You have a serial console connection to the Cisco ISE appliance.
Step 1
Power up the appliance.
Step 2
Insert the Cisco ISE Software DVD.
For example, the Cisco ISE console displays the following message:
Install Cisco ISE Software on Cisco SNS Appliances
36
is set to exec. Setting it to no exec allows you to use a keyboard and video monitor connection and a
serial console connection.
remote keyboard and a video monitor connection or a VMware vSphere client console connection).
STATE
PROCESS ID
running
3638
running
45 PROCESSES
running
5992
running
4483
running
6401
running
2313
running
6247
running
6274
running
6213
disabled
disabled
disabled
disabled
disabled
Install Cisco ISE Software on Cisco SNS Appliances
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