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The CSACS-1121, Cisco SNS-3415, Cisco SNS-3495, Cisco SNS-3515, and Cisco SNS-3595 series appliances
undergoes extensive testing before it leaves the factory. If you encounter problems, use the information in this appendix
to help isolate problems or to eliminate the appliance as the source of the problem.
Although an overtemperature or overvoltage condition is unlikely at initial startup, a discussion of environmental
temperature and voltage monitoring functions is provided in
Note:
The procedures in this chapter assume that you are troubleshooting the initial CSACS-1121 series, Cisco
SNS-3415, Cisco SNS-3495, Cisco SNS-3515, or Cisco SNS-3595 series appliances startup, and that the appliance is
in the original factory configuration. If you have removed or replaced components, or changed any default settings, the
recommendations in this chapter might not apply.
This appendix does not cover every possible issue that might occur on an appliance but instead focuses on those events
that are frequently seen by the customer.
This appendix contains:
Troubleshooting Overview, page 1
Problem Solving, page 2
Reading the LEDs, page 5
Product Serial Number Location, page 7
Troubleshooting Overview
At the initial system boot, you should verify the following:
The external power cable is connected, and the proper power source is being applied. For more information, see
Power Considerations, page
page
17,
Connecting and Powering On the Cisco SNS-3415/3495 Appliance, page
the Cisco SNS-3515 or 3595 Appliance, page
CSACS-1121 Series Appliance, page
The appliance fan and blower are operating. See
and
Troubleshooting the Power and Cooling Systems in the CSACS-1121 Series Appliance, page
The appliance software boots successfully.
The adapter cards (if installed) are properly installed in their slots, and each initializes (is enabled by the appliance
software) without problems.
When each of these conditions is met, the hardware installation is complete, and you should proceed to perform a basic
configuration. For proper configuration features, see
Control System with CSACS-1121," Chapter 9, "Installing and Configuring the Secure Access Control System with the
Cisco SNS-3415 and Cisco SNS-3495," Chapter 13, "Installing and Configuring the Secure Access Control System with
the Cisco SNS-3515 and Cisco SNS-3595,"
8,
Power Specifications, page
8, and
3.
Airflow Guidelines, page
Chapter 5, "Installing and Configuring the Cisco Secure Access
or the User Guide for Cisco Secure Access Control System 5.8.1.
Cisco Systems, Inc.
1
Regulatory Compliance, page 7
5,
Powering Up the CSACS-1121 Series Appliance,
Troubleshooting the Power and Cooling Systems in the
7,
Environmental Specifications, page
www.cisco.com
section.
9,
Connecting and Powering On
3.
5,
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Related Manuals for Cisco CSACS-1121 series
Summary of Contents for Cisco CSACS-1121 series
-
Page 1: Troubleshooting Overview
Note: The procedures in this chapter assume that you are troubleshooting the initial CSACS-1121 series, Cisco SNS-3415, Cisco SNS-3495, Cisco SNS-3515, or Cisco SNS-3595 series appliances startup, and that the appliance is in the original factory configuration. If you have removed or replaced components, or changed any default settings, the recommendations in this chapter might not apply. -
Page 2: Problem Solving
Site Log, page 1 Problem Solving The key to problem solving is to isolate the problem to a specific location by comparing what the CSACS-1121, Cisco SNS-3415, Cisco SNS-3495, Cisco SNS-3515, or Cisco SNS-3595 appliance is doing with what it should be doing. - Page 3 When the CSACS-1121 Series appliance is connected to the power source, is the appliance power LED on the front panel on? If not, check the AC power cord connection; if the power LED is still off, the problem might be due to a power supply failure.
- Page 4 Check the appliance chassis or the application software. For warranty information, see the Cisco Information Packet publication that is shipped with your appliance or contact your customer service representative. If you are using the console port with a terminal, and the CSACS-1121 Series appliance boots but the console screen is frozen: —...
- Page 5 Troubleshooting Reading the LEDs Reading the LEDs There are several LEDs on the CSACS-1121, Cisco SNS-3415, and Cisco SNS-3495 appliances. LEDs serve the following purposes: Indicate that basic power is available to the appliance. Indicate the hard disk, CD drive, and network activity statuses.
- Page 6 Troubleshooting LEDs of CSACS-1121 Series Appliance LEDs of CSACS-1121 Series Appliance Front-Panel LEDs Figure 1 Front-Panel LEDs Cisco 1121 Secure Accrss Control System CISCO Appliance power LED System-error LED Power-control button USB 1 connector Reset button USB 2 connector Hard disk drive activity LED...
- Page 7 7, to view the available internal diagnostic LEDs in the Cisco SNS-3415 or Cisco SNS-3495 appliance. Product Serial Number Location On the CSACS-1121 Series appliance, the serial number label is located on the front panel of the appliance, at the lower-left. Figure 3 on page 7 shows the location of the serial number label.
- Page 8 You can access the CPI tool from Cisco.com at: http://tools.cisco.com/Support/CPI/index.do Access to the CPI tool on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at:...