Honeywell Genesis DM Monitor Programming, Troubleshooting Manual page 29

# VFD Display
614 ISP Login Failed
615 ISP Login Failed
616 ISP Login Failed
617 MODEM NOT READY
901 RAM_ERROR
902 ROM_ERROR
903 UART_ERROR
904 RTCC_ERROR
910 ERROR_FILE_SYSTEM
911 DISK_ERROR
912 DISK_ERROR_BAD_FORMAT
913 DISK_ERROR_NO_CARD
914 DISK_ERROR_BAD_CARD
915 DISK_ERROR_CHANGED_CARD
916 DISK_ERROR_CARD_FAILURE
930 PHOTOCARD TIMEOUT
931 PHOTOCARD FAILURE
932 PHOTOCARD READ ERROR
933 PHOTOCARD CONFIG BAD
934 PHOTOCARD PAT. ID BAD
935 PHOTO NOT FOUND
* See the DM Manual for recommended cleaning supplies.
P4520EN.06
GENESIS DM MONITOR
Programming/Troubleshooting Guide
Meaning
The phone number is not
configured properly.
Malformed parameter
The monitor is having problems
communicating with the modem.
The ISP is not properly accepting
Negotiation with the ISP
calls.
The ISP is not properly accepting
Negotiation with the ISP
calls.
Modem was not ready.
RAM self test failed
ROM Checksum error
Hardware error
Real time clock failure
Language text files missing
or corrupt
SmartMedia failure
SmartMedia failure – bad
format
SmartMedia failure – card
removed
SmartMedia failure – bad
card
SmartMedia failure – card
swapped
SmartMedia failure – card
failure
Card removed before monitor
No response – card
could download images.
removed or defective
Defective card
Card not readable:
damaged, wrong type
Invalid CRC, parity error,
etc.
Config. file (*.CFG) missing
or contains invalid info
Pt. ID file (*.PAT) missing or
contains invalid info
No photos in photo
directory
6/26/2014
Possible Cause Resolution/Action
Verify the ISP1 Phone # and ISP2
Phone number are configured
properly.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
Call Honeywell.
Call Honeywell.
Call Honeywell.
Call Honeywell.
*Replace/clean the memory card.
*Replace/clean the memory card.
*Replace/clean the memory card.
Insert the correct memory card.
*Replace/clean the memory card.
*Replace/clean the memory card.
*Replace/clean memory card.
Reboot the unit; if problem
persists, call Honeywell.
*Replace/clean memory card; if
problem persists, call Honeywell.
Retrain the patient. Use new
card, retake photo, resend.
Use only memory cards for digital
images. Use new memory card,
retake photo, resend.
Take another picture and resend.
Use new memory card, retake
photo, resend.
Use only appropriate memory
cards for digital images. Use new
memory card, retake photo, and
resend.
Use new card, retake photo, and
resend.
Take pictures and resend.
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