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Phone Service
A Genesis DM with at least 4.10.11A or newer firmware works with the types of phone service and
companies as listed in the table below. If you have questions, are unsure, or otherwise can not
establish a phone connection while attempting to allow the DM Monitor to transmit, contact
Honeywell Customer Service.
Service Type
Normal Phone Line
Normal Phone also using DSL Internet
Hybrid VOIP*
Full VOIP
PBX , and full digital phone lines
Cellular-Based Services
*VOIP – Voice over Internet Protocol (VOIP) signifies a wide range of transmission technologies for
delivering voice communications over a network such as the Internet or other packet-switched
networks. Other terms frequently encountered and synonymous with VOIP include, but are not
limited to, IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony,
and broadband phone.
Internet telephony refers to communications services—voice, facsimile, and/or voice-messaging
applications—that are transported via the Internet, rather than the public switched telephone
network (PSTN). The basic steps involved in originating an Internet telephone call are conversion of
the analog voice signal to digital format and compression/translation of the signal into Internet
protocol (IP) packets for transmission over the Internet; the process is reversed at the receiving
end.
VOIP systems employ session control protocols to control the establishment (set-up) and
termination (tear-down) of calls as well as audio "codecs" that encode speech, allowing transmission
over an IP network as digital audio via an audio stream. Codec use is varied between different
implementations of VOIP (and often a range of codecs are used); some implementations rely on
narrowband and compressed speech, while others support high fidelity stereo codecs.
REQUIRES ANALOG PHONE LINE
DO NOT use a digital phone line.
Verify presence of analog phone line prior to installation.
If you still experience transmission difficulties, call Honeywell Customer Service.
P4520EN.06
GENESIS DM MONITOR
Programming/Troubleshooting Guide
Examples
The Bell System
AT&T
Cable Companies such as:
Comcast, Charter, Time Warner
(Road Runner), Bright House,
Qwest, Cox, Frontier, AT&T
Services such as: Vonage, Magic
Jack, Skype, Verizon FiOS
Some office phones systems,
Hotel phone lines
AT&T Wireless Home Phone,
Verizon Home Phone Connect,
Sprint Phone Connect
6/26/2014
Status
Works
Works with DSL Filter between monitor and
wall jack
Works 4.10.11A and newer firmware, and may
require the addition of a DSL filter between the
monitor and the phone jack.
Will NOT work
Will NOT work
Could damage the modem.
CAUTION:
Will NOT work
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