Honeywell Genesis DM Monitor Programming, Troubleshooting Manual page 25

# VFD Display
253 IDCARD_DATA_FORMAT
254 IDCARD_DATA_CRC
255 IDCARD_LANGUAGE
300 Call Customer Service
301 MODEM_HARDWARE
302 MODEM_TIMEOUT
No communications found
303 check the modem connection
or plug in the GPRS antenna
304 MODEM_CONNECT
305 MODEM_BAUD_RATE
Modem Logon
311
Modem Disconnect
312
Modem Go Ahead
313
Modem Acknowledge
314
Modem Rule Violation
315
Modem Logoff
316
320 PAGER_COMM
P4520EN.06
GENESIS DM MONITOR
Programming/Troubleshooting Guide
Meaning
Data format is bad on ID
Card
Data track CRC error
Language on card is not
available
Modem failed self test
Modem failure
No answer after successful
Modem dialing wrong number
dial
Modem not connected
No dial tone
Line is in use
Modem failed to connect (no
Phone has 800/900 block
modem on other end)
If using remote gateway
transmission method, ensure the
Baud rate lock failed number is correct and the
remote gateway host is properly
configured.
Skytel logon not accepted
Skytel forced disconnect
Skytel go ahead not received
Skytel packet reception not
acknowledged
Skytel system rule violation
Skytel premature logoff
initiated
Pager self test failure
6/26/2014
Possible Cause Resolution/Action
Rewrite the card.
Create a new card.
Rewrite the card.
Create a new card.
Make sure that the monitor
supports the language written on
the card.
Call Honeywell to request an
RMA.
Call Honeywell.
Program correct phone number.
Connect monitor modem to
analog phone line. Instruct patient
not to use phone during
monitoring session.
(Refer to Programming section in
your Sentry or Genesis User
Guide.)
Check for block by dialing 1-800-
679-2778. If you do not hear a
sound similar to a fax, the patient
has an 800/900 block on the
phone line. Either set the monitor
to Page Only, or explain that the
patient will need to remove the
block to allow the monitor to
send data by modem.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
Call Honeywell.
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