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VFD Display
321
PAGER_OUT_OF_RANGE
322
PAGER_ERR_HARDWARE
323
PAGER_ERR_TIMEOUT
324
PAGER_MSG_FAIL
350
GPRS Requires Reset
351
Call Customer Service
352
GPRS Service Unavailable
353
GPRS Network Fail
410
GLUCO_TIMEOUT
411
GLUCO_COMM
412
GLUCO_OFF
413
WRONG_GLUCO
420
SPIRO_TIMEOUT
421
SPIRO_COMM
422
SPIRO_OFF
430
PT_TIMEOUT
431
PT_COMM
432
PT_OFF
440
ERROR_ECG_TIMEOUT
P4520EN.06
GENESIS DM MONITOR
Programming/Troubleshooting Guide
Meaning
Pager is out of range
No pager coverage in the area
Pager failure
TX took too long (>15
minutes)
Message failed
Modem responded with an error
the monitor doesn't handle, too
early to be more specific with
causes here
SIM card is missing or not
Improper Hardware Setup
enabled
Signal is too weak for the
No service in the area
modem to work
Access Point Name is not
configured correctly on the
No service in the area
modem
User timeout – glucose
Patient noncompliance
meter
Glucose meter cable not
connected
Glucose meter disconnected
Loose Connection
Glucose meter not enabled
ID Card and monitor setup
gluco-type mismatch
User timeout - spirometer
Patient noncompliance
Spirometer cable not connected
Spirometer disconnected
Loose connection
Spirometer not enabled (no
assigned COM port)
User timeout – PT/INR
Patient noncompliance
PT/INR cable not connected
PT/INR disconnected
Loose connection
PT/INR not enabled (no
assigned COM port)
User timeout – ECG
Patient noncompliance
6/26/2014
Possible Cause
Resolution/Action
Set Transmit Mode to Modem.
Call Honeywell.
Set Transmit Mode to Modem,
and retake vitals.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
If problem persists, call
Honeywell.
Retrain the patient.
Connect the cable.
Make sure all connections are
secure.
In Options menu, set appropriate
glucose meter to On.
Program the card or the monitor
for the correct glucose meter.
Retrain the patient.
Connect the cable.
Make sure all connections are
secure.
In Options menu, set appropriate
spirometer to On.
Retrain the patient.
Connect the cable.
Make sure all connections are
secure.
In Options menu, set appropriate
PT/INR to On.
Retrain patient.
26
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