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Equipment
Situation
Monitor does not power up.
Weight does not register.
Scale does not zero properly;
monitor displays dashes instead of
0.0.
Patient decompensates easily after
obtaining weight.
Monitor displays varying weights.
Blood pressure cuff leaks.
The HRS-305 scale no longer has
power
P4520EN.06
GENESIS DM MONITOR
Programming/Troubleshooting Guide
Possible Cause
Unit is not plugged in.
Wall outlet is not working.
Wall outlet is controlled by a light
switch and switch is off.
Power strip is not on.
Power strip has bad outlet.
If unit still does not power up, call Honeywell Customer Service.
Patient moves or steps off scale
during measurement.
Scale not connected or connection
loose.
If the weight still does not register, call Honeywell Customer Service.
Scale cable attached to the
monitor after the monitor was
powered up.
Scale was not on a flat surface.
The scale was moved.
Try pressing the manual button on the DM to see 0.0. If scale still does not zero it may
need recalibration. Contact customer service for assistance.
The oximeter obtains an SpO2
reading in either 8 beats or 8
seconds. The reading is taken
again if it is out of range on the
initial reading (owing to CHF
related issues) where initial
readings may not be gathered in a
fully resting state.
Patient is dressed differently.
Patient is unsteady and holding on
to support.
Scale does not clear the carpet.
Loose connection
Defective cuff or hose
The batteries may have died
6/26/2014
Resolution
Make sure plug is firmly into the power strip.
Test wall outlet with another electrical
appliance.
Plug unit into a wall outlet that is not
controlled by a switch.
Turn power strip on.
Try other outlets, if none work, replace the
power strip.
Instruct patient to stand still on scale and to
wait for prompt before stepping off.
Make sure scale cable is connected to the scale
and to the monitor.
Reboot the monitor.
1. Power-down the monitor.
2. Disconnect the scale cable from the scale.
3. Place scale on a solid, flat surface
4. Reattach the scale cable to the scale.
5. Reboot the monitor.
Take a resting SpO2:
1. After weighing, have the patient sit and
follow BP prompts but
IGNORE
prompt. Once BP is collected, the monitor
will know to collect an SpO2 reading.
2. When prompted, the patient can place the
oximeter on a finger and take a resting
SpO2.
Retrain the patient on how to take a proper
weight. Have patient stand in the middle of the
scale.
(For training instructions, refer to page 39
in the Genesis DM Manual)
1. Power-down the monitor.
2. Disconnect the scale cable from the scale.
3. Adjust the feet until the scale clears the
carpet.
4. Reattach the scale cable to the scale.
5. Reboot the monitor.
Tighten all tubing and cuff connections.
Replace cuff or hose.
It is recommended that AC power is always
used to power the handrail scale.
the SpO2
18
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