Paper Trays; Paper Jam Message Remains After Jam Is Cleared; Page That Jammed Does Not Reprint After You Clear The Jam - Dell 3335dn User Manual

Paper trays

These are possible solutions. Try one or more of the following:
M
AKE SURE THE PAPER IS LOADED CORRECTLY
1
Open the paper tray.
2
Check for paper jams or misfeeds.
3
Make sure paper guides are aligned against the edges of the paper.
4
Make sure the paper tray closes properly.
R
ESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
M
AKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY

Paper jam message remains after jam is cleared

C
HECK THE PAPER PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Page that jammed does not reprint after you clear the jam

T J R
URN ON AM ECOVERY
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1
Make sure the printer is on and Ready appears.
2
On the home screen, touch
3
Touch Settings.
4
Touch General Settings.
5
Touch the down arrow until Print Recovery appears.
6
Touch Print Recovery.
7
Touch the right arrow next to Jam Recovery until On or Auto appears.
8
Touch Submit.
9
Touch .
.
Troubleshooting
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