Call Transfer – Directly To Voicemail; Conference Calls And Meetings; Add Another Person To A Call; Page A Group Of Phones (Multicast Paging) - Cisco 6851 Series User Manual

Call Transfer – Directly to Voicemail
When you want to transfer a current call to the correct person without interrupting their current call or having it ring
at their desk, you can transfer the current call directly to that user's voicemail box.
Procedure
Step 1 Place caller on Hold
• The caller will begin to hear hold music.
Step 2 Dial *00 + the extension.
Step 3 Press [Dial].
Step 4 Press [More].
Step 5 Press [Join].
Step 6 Hang up
• The caller will be in the other user's voicemail box.

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. If you have
multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up.

Add Another Person to a Call

Procedure
Step 1 From an active call, press Conference
Step 2 Enter the phone number for the party you want to add and press Dial.
Step 3 Press Conference.
The conference begins.

Page a Group of Phones (Multicast Paging)

Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can
automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a
unique number associated with it. Your administrator gives you the configured paging group numbers. When your
phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the phone
that called you. You do not have to accept the page.
Procedure
Press the line key to start a Group Page.
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Cisco IP Phone 6851 Series User Guide