Use Call Park Via Assigned Line On Ip Phone; Park A Call; Retrieve A Parked Call; Use Call Park Via Star Code - Cisco 6851 Series User Manual

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by
your administrator.

Use Call Park via Assigned Line on IP Phone

When you have a parking spot assigned to a line on your phone, you can send calls there and retrieve them at
the click of a button.
Note: Please contact PenTeleData to set up the parking spots. Once created, the parking spots can be assigned
to your IP phone via the online voice portal.

Park a Call

Procedure
Step 1 While on a call, press the button assigned to the parking spot.
Press Transfer
Step 2
Step 3 The call will be placed in that parking spot.

Retrieve a Parked Call

Procedure
Step 1 Press the button on the phone with the assigned parking spot the call has been placed in.
Step 2 You will be connected with the parked caller.

Use Call Park via Star Code

If you do not want to use a line on your phone as a reserved parking spot, you can still park calls via the Call Park
and Call Park Retrieval star codes.
Procedure
Step 1 While on a call,
Step 2 Dial *62.
Your phone plays a recorded message indicating the number of the parked call.
Wait to hear the parking slot #
Step 3
Press Transfer
Step 4
Step 5 (Optional) Communicate the parked number to the person retrieving the call.
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Lift the receiver and listen for dial tone
Step 1
Dial *66 + the parking spot the call was placed in.
Step 2
22 | P a g e
.
Press Transfer
.
.
.
.
Cisco IP Phone 6851 Series User Guide