Troubleshooting The Installation - Cisco 7000 Series Hardware Installation And Maintenance Manual

C H A P T E R 4

Troubleshooting the Installation

Your router went through extensive testing and burn-in before leaving the factory. However, if you
encounter problems starting up, use the information in this chapter to help isolate the cause. Problems
with the initial startup will most likely be caused by the source power or an interface processor that
has become dislodged from the backplane. Although an overtemperature condition is unlikely at
initial startup, the environmental monitoring functions are included because they also monitor
internal voltages.
Note
and that the router is in the original factory configuration. If you have removed or replaced
components, or changed any default settings (such as configuration register jumpers), refer to the
replacement procedures in the chapter "Maintenance" or to the configuration note that accompanies
the component for comprehensive troubleshooting procedures.
At the initial system boot, you should verify the following:
•
The external power cable is connected and proper source power is being delivered to the system.
•
The system fans are operating.
•
The system software boots successfully.
•
The RP, SP (or SSP), and all interface processors are properly installed in their slots, and each
initializes (is enabled by the system software) without problems.
When each of these conditions is met, the hardware installation is complete, and you should proceed
to the appropriate software configuration documentation to configure the system and the individual
interfaces. If the startup sequence fails before these conditions are met, use the procedures in this
chapter to isolate and, if possible, resolve the problem.
If you are unable to easily solve the problem, contact a customer service representative for assistance
and further instructions. Before you call, have the following information ready to help your service
provider assist you as quickly as possible:
•
Date you received the router
•
Chassis serial number (located on a label on the right rear deck of the chassis)
•
Type of software and release number
•
Brief description of the problem you are having
The procedures in this chapter assume that you are troubleshooting the initial system startup,
Troubleshooting the Installation 4-1