Swap Between Active And Held Calls; Call Park; Place A Call On Hold With Call Park - Cisco 8841 User Manual

Calls
Procedure
Press Hold

Swap Between Active and Held Calls

You can easily switch between active and held calls.
Procedure
Press the session button for the held call to resume that call and place the other call on hold automatically.

Call Park

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,
such as a phone at a coworker's desk or in a conference room.
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too
long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.
You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as
set by your administrator.
A parked call occupies one line.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.
You can also park a call on your own phone. If so then you may not hear a recording.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1
Press Park.
Your phone plays a recorded message that asks for the number of the parked call.
Step 2
(Optional) If you have call park configured on a key expansion module, press the call park line key.
Step 3 Enter the number and press Pound (#).
or Resume to resume the held call.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Swap Between Active and Held Calls
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