Cisco Ip Phone User Support - Cisco 8811 Administration Manual

Cisco IP Phone User Support

Cisco IP Phone User Support
If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users
in your network or company. It is important to provide current and thorough information to end users.
To successfully use some of the features on the Cisco IP Phone (including Services and voice message system
options), users must receive information from you or from your network team or must be able to contact you
for assistance. Make sure to provide users with the names of people to contact for assistance and with
instructions for contacting those people.
We recommend that you create a web page on your internal support site that provides end users with important
information about their Cisco IP Phones.
Consider including the following types of information on this site:
• User guides for all Cisco IP Phone models that you support
• Information on how to access the Cisco Unified Communications Self Care Portal
• List of features supported
• User guide or quick reference for your voicemail system
Telephone Features
After you add Cisco IP Phones to Cisco Unified Communications Manager, you can add functionality to the
phones. The following table includes a list of supported telephony features, many of which you can configure
by using Cisco Unified Communications Manager Administration.
For information about using most of these features on the phone, see Cisco IP Phone 8800 Series User Guide.
See Feature Buttons and Softkeys, on page 134
buttons and dedicated softkeys and feature buttons.
Note Cisco Unified Communications Manager Administration also provides several service parameters that
you can use to configure various telephony functions. For more information on accessing and configuring
service parameters, see the documentation for your particular Cisco Unified Communications Manager
release.
For more information on the functions of a service, select the name of the parameter or the question mark
(?) help button in the
For more information, see the documentation for your particular Cisco Unified Communications Manager
release.
Feature
Abbreviated Dialing
Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager
118
Product Specific Configuration
Description and more information
Allows users to speed dial a phone number by entering an assigned index code (1-199)
on the phone keypad.
You can use Abbreviated Dialing while on-hook or
Note
off-hook.
Users assign index codes from the Self Care Portal.
for a list of features that can be configured as programmable
window.