Introduction To Troubleshooting - GE AKTA avant User Manual

8.1

Introduction to troubleshooting

Introduction
This section describes troubleshooting procedures for ÄKTA avant and how to generate
a System error report for service purposes. Subsequent sections in this chapter present
general troubleshooting checklists, module-specific problems and corrective actions.
Troubleshoot the software
For software related troubleshooting, see the following table and the list of literature
below:
Problem
Text in the Process Pic-
ture pane in the System
control module looks
strange
•
•
•
Troubleshooting procedure
To troubleshoot ÄKTA avant:
Step
1
2
3
4
ÄKTA avant User Manual 29035184 AE
UNICORN Method Manual,
UNICORN Evaluation Manual and
UNICORN Administration and Technical Manual
Action
Always start by checking the General checklist. See Section 8.2 Troubleshoot-
ing: General Checklist, on page 361.
In this document, search for solutions in the section corresponding to the
problem.
Make the recommended corrective actions.
If problems remain after corrective actions, generate a System error report
and contact your local GE representative.
Possible cause and action
The operating system of the computer does not have
the text font Calibri True Type installed. For example,
Windows XP does not include this font by default.
Install the font Calibri True Type or switch to an operating
system that includes the font.
8 Troubleshooting
8.1 Introduction to troubleshooting
359