Accessibility Features; Troubleshooting - Cisco 8800 Series User Manual

Accessibility Features

Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing
and mobility impaired.
For detailed information about the accessibility features on these phones, see
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/AccessibilityFeatures/8800-
series/P881_BK_A8830007_00_accessibility-features-8800-series.html
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Monitor a Coworker's Line - Busy Lamp Field
With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is useful
if you routinely handle calls for a colleague and need to see their ability to answer a call.
If this feature is configured on your phone, the following LED colors display on a line key:
• A green LED - Monitored line is available.
• A red LED - Monitored line is busy.
• A red fast blinking LED - A call is ringing to the monitored line.
• An amber LED - A configuration error occurred when this feature was being set up.
On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see
caller ID.
You can use this feature with speed dial or call pickup for even greater flexibility. You may see different icons
displayed on your phone based on your combination of features. The following table shows the various busy lamp
field icons based on each feature combination.
Table 2: Busy Lamp Field Icons
Busy Lamp Busy Lamp
Field Field and
Speed Dial
Idle
Alerting
In use
Call -
parked
Error

Troubleshooting

You may experience issues related to the following scenarios:
• Your phone cannot communicate.
• The system has communication or internal problems.
Your phone has internal problems.
•
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information about Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone for
troubleshooting purposes.
8 | P a g e
Busy Busy Lamp
Lamp Field and
Field Call Park
and Call
Pickup
- -
Busy Lamp Busy Lamp
Field, Speed Field, Call
Dial, and Call Park, and
Pickup Call Pickup
-
Cisco IP Phone 8800 Series User Guide
Busy Lamp Busy Lamp
Field, Field,
Speed Speed Dial, Call
Dial, and Pickup, and Call
Call Park Park