Simulator Mode; Files Corrupt On Boot; Hard Drive Failure; Lockups Or Blue Screens - GE LOGIQ E9 Service Manual

D 5180483-100, R
IRECTION
7-9-8-5

Simulator Mode

• Check the connection of the PCIe cable on both the GFI board and BEP, or the connection of the
PCIe cable to the motherboard (J3 on MRX Configuration).
• Check PS. You can visually check the LED status on the PS on the BEP. If any of the voltages is
missing, replace PS.
7-9-8-6

Lockups or Blue screens

• Run the PC Diagnostics tests.
7-9-8-7

Files corrupt on boot

Possible error messages: "ntldr missing or corrupt", "c:\windows\system32\config corrupt", "hive
corrupt"
• Reimage and advise clinicians not to power off system by holding Power Button down.
• In the event of a hard drive failure, see 7-9-8-9 "Hard Drive Failure" on page 7-222.
7-9-8-8 Here's a way to power on the BEP
Short pins B12 and B24 (PWR SW and 5V_STDBY) in the Test Connector on the I/O board.
7-9-8-9

Hard Drive Failure

These are some common symptoms of hard drive failure. See: 7-5-14-4 "Hard Disk Drive Surface Scan"
on page 7-116, 7-5-14-5 "Hard Disk Drive Quick Test" on page 7-117 and 7-9-9 "Back End Processor
(BEP) Troubleshooting" on page 7-223 for diagnostic tests.
• The results of hard drive diagnostics may indicate bad sectors on the hard drive.
• The system may not boot because of bad sectors on the hard drive.
• Attempts to re-image the C: partition may fail because of bad sectors on the C: partition.
• The system may not boot and displays blue screen stop errors (dark blue screen with white text -
"blue screen of death").
In the event of a hard drive failure, determine whether or not the customer requires recovery of data. If
the customer requires data recovery, collect the following information from the customer:
• Customer contact name
• Customer contact phone
• Customer contact address
• What data they require (e.g. studies for a date range or everything)
• Whether the customer wants their data on CD or DVD media
Tell the customer GE will attempt to recover as much data as possible. Write a complaint and include
the above information, and do not discard or return the failed hard drive. A member of the Complaint
Handling Unit or the Installed Base team will contact the author of the complaint and provide instructions
for delivery of the failed hard drive to engineering. Engineering will then recover as much data as
possible and send the recovered data directly to the customer.
7 - 222
PROPRIETARY TO GE
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Section 7-9 - Troubleshooting Tips
LOGIQ E9 P
ROPRIETARY
S M
ERVICE ANUAL