Errors Versus Logs; No Boot; Pop-Up: Invalid Hardware Configuration - GE LOGIQ E9 Service Manual

D 5180483-100, R
IRECTION
7-9-18-5

Errors versus Logs

• What the user sees
• What to look for in the logs
7-9-18-5-1

No Boot

• Condition: System does not fully power on
• See: 7-9-4 "Main Power Supply (MPS) Troubleshooting" on page 7-202.
7-9-18-5-2

POP-UP: Invalid Hardware Configuration

System will NOT Scan
• Condition: System has found critical hardware that is not functioning or not configured correctly.
• Correction: Inspect logs for errors and replace or reconfigure.
Examples:
USB Related
• USB configuration is in log\USBConfigLog.xml
• Log\logfile.txt near start of every boot:
• Error Example:
7 - 264
PROPRIETARY TO GE
. 7
EV
Info ; acqHWCap(3132); USBConfig: Optional USB device "3D Position Sensor
Controller" (Ascension USB Device for DRIVEBAY) found
Info ; acqHWCap(3132); USBConfig: Optional USB device "4D Motor Controller"
(FTDI FT8U2XX Device) found
Info ; acqHWCap(3132); USBConfig: Required USB device "I/O Board First Level
Hub" (External Hub) found
Info ; acqHWCap(3132); USBConfig: Required USB device "I/O Board
Microcontroller" (GE Healthcare BEP IO Card) found
Error ; acqHWCap(184); USBConfig: USB Port "OP I/O Port #4" should be empty
but device "External Hub" is present
.........
Error ; EAErrorHandler(284); Error from HWCap: HWCAP Invalid USB
Configuration. Severity : FatalHW
Section 7-9 - Troubleshooting Tips
LOGIQ E9 P
ROPRIETARY
S M
ERVICE ANUAL