Trouble Shooting - ABB HTP500 User Manual

JAMMED PLATE
Utilize only the "MENU – REMOVE" function to eject the item from the printer.
Press "ONLINE" and then "MENU"
With the right arrow select "REMOVE" and press the right or left arrow to eject the item
REMOVING THE PLATE WITH STRENGHT OR NOT USING THE 'REMOVE' FUNCTION
MIGHT DAMAGE WITH NO SOLUTION THE HEAD PRINT.
CANCEL for 3 seconds - ABORT A PRINT
To abort a print and cancel print data, press Cancel at least for three seconds straight before
the printer has started to print.

7.2 TROUBLE SHOOTING

Printer won't turn on
Is the power cord properly plugged into a power outlet?

Connect the printer power cord to the printer power connector, then plug it into an AC outlet.
Is the power switch turned on?

Turn on the printer.
Printer won't go Online
Is the cassette cover well closed?

Make sure that the cassette cover is completely closed, then press ONLINE.
Is the ribbon cassette properly loaded?

Ensure that there are no slacks in the ribbon before loading the ribbon cassette properly on
its mount.
PC won't communicate with the printer
Is the USB interface cable properly connected?

Ensure that the USB interface cable is properly connected with the printer and the PC.
Is the printer driver installed on your PC?

Before printing, install the printer driver on your PC.
Plate is not normally transported
Is the item jammed inside the printer?

If a plate jams inside the printer, use the REMOVE function following the procedure below.
Select REMOVE from the Menu
1)Press the ONLINE button to put the printer OFFLINE. The ONLINE led turns off.
2)Press the button [Menu/ ] to enter in the Menu.
3)Press the button [Menu/ ] and [ ] to select REMOVE, press ENTER to confirm
4)Keep pressed the button [Menu/ ] or [ ] to rotate the conveyor roller, ejecting the item out
of the printer.
If the plate is too short to be load, press Enter to eject the plate from the printer.
Using the Enter button to remove a jammed plate, could damage the print head. This
method should be used only when the plate is too short and pressing [Menu/ ] and [ ]
REMIND