Verizon NCM1100E User Manual page 143

If unsure, let the computer get the IP address automatically by initiating the
DHCP function, then verify the computer is using an IP address within the default
range of 192.168.0.2 through 192.168.0.254. If the computer is not using an IP
address within the correct IP range, it will not connect to your Gateway.
• Verify the subnet mask address is set to 255.255.255.0.
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ADDRESS
Verify the following:
• All computers are working properly.
• IP settings are correct.
• Your Gateway is on and connected properly.
• The Gateway settings are the same as the computer.
For connections experiencing lag or a slow response:
• Check for other devices on the network utilizing large portions of the
bandwidth and if possible temporarily stop their current utilization and
recheck the connection.
• If lag still exists, clear the cache on the computer and if still needed,
unplug the Ethernet cable or disable the Wi-Fi connection to the computer
experiencing the slow connection and then reconnect or enable the Wi-Fi
connection and try the connection again.
In rare cases you may also need to:
• Unplug the Ethernet cable to your Gateway and restart the Gateway, wait
1-2 mins. and insert the Ethernet cable again.
• Under limited circumstances you may use a port forwarding configuration on
the Gateway, based on the application you are using (refer to the 5.0e/ Port
Forwarding section or Verizon's support online help for more details).
http://setup.verizon.com/businessinternetgateway |
06 / TROUBLESHOOTING
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