Verizon ASK-NCQ1338E User Manual
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Verizon ASK-NCQ1338E User Manual

Verizon ASK-NCQ1338E User Manual

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Verizon
Internet
Gateway
for Business
USER
GUIDE
Model ASK-NCQ1338E
©2022 Verizon

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Summary of Contents for Verizon ASK-NCQ1338E

  • Page 1 Verizon Internet Gateway for Business USER GUIDE Model ASK-NCQ1338E ©2022 Verizon...

  • Page 2: Table Of Contents

    INTRODUCTION WI-FI SETTINGS Inside the box Overview Getting to Know Your Basic Settings Verizon Internet Gateway Advanced Settings for Business Setting Up Your Verizon 04 / Internet Gateway for Business CONNECTED DEVICES Device Settings 02 / Setting Content Controls CONFIGURING YOUR VERIZON INTERNET GATEWAY Universal Plug &...
  • Page 3 05 / 07 / CONFIGURING ADVANCED SPECIFICATIONS SETTINGS General Security & Firewall Specifications Network Settings Connections Diagnostics & Monitoring 08 / System NOTICES Regulatory Compliance 06 / Notices TROUBLESHOOTING Troubleshooting Tips Frequently Asked Questions http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 4: Introduction

    01 / INTRODUCTION Inside the box Getting to Know Your Verizon Internet Gateway for Business Setting Up Your Verizon Internet Gateway for Business...

  • Page 5: Inside The Box

    INSIDE ThE bOx 1.0/ INSIDE ThE bOx Inside the product package you should find the following items. Contact Verizon if any item is missing or damaged. • Verizon Internet Gateway for Business • Setup guide • Power adapter • Ethernet cable 1.1/...
  • Page 6 01 / INTRODUCTION Take a moment to familiarize with your product: http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 7 Gateway back to its factory default state. To perform a factory reset and return the Verizon Internet Gateway for Business to default settings, insert a pin into the reset button pin hole, press and hold the reset button for 3+ seconds.
  • Page 8 Fast blink yellow Other FW Error Soft blink red Note: Installation mode lasts for 45 minutes only during first bootup, after which the Verizon Internet Gateway for Business will switch to regular usage mode. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 9: Setting Up Your Verizon Internet Gateway For Business

    Your Verizon Internet Gateway for Business comes with a pre-installed SIM card and can be up and running in just a couple of minutes. The SIM card is only authorized for use in the Verizon Internet Gateway for Business. You may not remove the SIM card and insert it into another device.
  • Page 10 For Wired Connection: Ethernet RJ-45 (LAN) port (10Base-T/100Base-TX/1000Base-TX) • For Wi-Fi Connection: IEEE 802.11a/b/g/n/ac/ax wireless capability • An installed TCP/IP service • Web browser such as Microsoft Edge, Firefox, Safari, or Google Chrome http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 11 Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Verizon Internet Gateway for Business. Plug the Verizon Internet Gateway for Business into a power outlet with the included power adapter.
  • Page 12 Enter the password that is printed next to the Password on the label on the bottom of your Gateway. The Verizon Internet Gateway for Business has one Wi-Fi name supporting 2.4 GHz and 5 GHz signals. The Self- Organizing Network (SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection.

  • Page 13: Configuring Your Verizon Internet Gateway For Business

    02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR bUSINESS Configure Your Verizon Internet Gateway for Business Computer Network Configuration Main Screen...
  • Page 14 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS Connecting your Verizon Internet Gateway for Business and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser.

  • Page 15: Configure Your Verizon Internet Gateway For Business

    CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR bUSINESS Open a web browser on the device connected to your Verizon Internet Gateway for Business network. In the browser address field (URL), enter: https://192.168.0.1, then press the Enter Enter key on your keyboard.
  • Page 16 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS The login screen will appear. The first time you access your Verizon Internet Gateway for Business, an Easy Setup Wizard displays to help step you through the setup process. On the Log in to Verizon Internet Gateway...
  • Page 17 Guest Wi-Fi Guest Wi-Fi to personalize your Guest Wi-Fi Name and Password. For your protection, your Verizon Internet Gateway for Business is pre-set at the factory to use WPA2 (Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the best setting for most users and provides security.
  • Page 18 You can click on Go to Network Settings Go to Network Settings to access the main screen of the Verizon Internet Gateway for Business. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 19: Computer Network Configuration

    CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR BUSINESS If your Verizon Internet Gateway for Business is subsequently reset to the factory default settings, the settings printed on the label will again be in effect. If your Gateway fails to connect, follow the troubleshooting steps in the Troubleshooting section of this guide.
  • Page 20 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS 2.1a/ CONFIGURING DYNAMIC IP ADDRESSING To configure a computer to use dynamic IP addressing: WINDOWS 7/8 In the Control Panel, locate Network and Internet Network and Internet, then select View Network Status and Tasks View Network Status and Tasks.
  • Page 21 IP addressing, repeat steps 1 to 9. However for step 6, select Internet Protocol Version 6 (TCP/ Internet Protocol Version 6 (TCP/ IPv6) IPv6) in the Properties Properties option (refer to IPv6 section for Verizon Internet Gateway for Business configuration).
  • Page 22 Follow the instructions in the Network Diagnostics Assistant. 2.1b/ CONNECTING OThER COMPUTERS AND NETWORK DEVICES You can connect your Verizon Internet Gateway for Business to other computers or set top boxes using an Ethernet cable or Wi-Fi connection. EThERNET Plug one end of an Ethernet cable into one of the Ethernet ports on the bottom of your Gateway.
  • Page 23 Wi-Fi network connection. Instead of manually entering passwords or multiple keys on each Wi-Fi client, such as a laptop, printer, or external hard drive, your Verizon Internet Gateway for Business creates a secure Wi-Fi network connection.
  • Page 24 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS Enable the protected setup by moving the selector to on Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the WPS button on your Gateway for more than two seconds,...
  • Page 25 Verify each device that you are connecting with Wi-Fi has built-in Wi-Fi or an external Wi-Fi adapter. Open the device’s Wi-Fi settings application. Select the Wi-Fi network name (SSID) of your Verizon Internet Gateway for Business from the device’s list of discovered Wi-Fi networks.

  • Page 26: Main Screen

    02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS When prompted, enter your Gateway’s Wi-Fi password (WPA2 or WPA3 key) into the device’s Wi-Fi settings. Your Gateway’s default Wi-Fi network name and password are located on the sticker on the bottom of your Verizon Internet Gateway for Business.
  • Page 27 mAIN SCREEN The configuration options available via the left-hand main menu are described in the following chapters: • Basic Settings – System - this chapter – Wi-Fi - Chapter 3 – Devices - Chapter 4 • Advanced Settings - Chapter 5...
  • Page 28 System\System Status on the screen. This section displays the status of your Gateway’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway for Business and Wi-Fi extender(s) (if connected). http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 29 mAIN SCREEN...
  • Page 30 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 31 mAIN SCREEN OPEN SOURCE SOFTWARE To view: From the Basic Basic menu, select System System from the left pane and then click Open Source Software Open Source Software.

  • Page 32: Wi-Fi Settings

    03 / WI-FI SETTINGS Overview Basic Settings Advanced Settings...
  • Page 33 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 34: Overview

    WPA2 key (also referred to as a passphrase or password) pre-configured at the factory. This information is displayed on a sticker located on the bottom of your Verizon Internet Gateway for Business. Your Gateway integrates multiple layers of security. These include...

  • Page 35: Basic Settings

    If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically. Note: The SSID is the network name. All devices must use the same SSID. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 36 BASIC SETTINGS To configure the Wi-Fi Security Security, click the setup button and select WPA2 WPA2 or WPA3 WPA3. Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network.
  • Page 37 Device Access – Wi-Fi devices will be able to access the Wi-Fi network if they use the correct Wi-Fi password. Enter the MAC address of a device and click Add new Add new device device. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 38 (SSID) which is displayed on a sticker located on the bottom of the Gateway followed by hyphen guest (-Guest). For example, if the Gateway is shipped with a default SSID of “Verizon-ABCDE” then the default SSID for Guest Wi-Fi is “Verizon-ABCDE-Guest”.
  • Page 39 Wi-Fi network or leave the default name and password that displays automatically. Press Apply Changes Apply Changes to save the changes. Important: It is not recommended to create a guest network without a password. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 40 (SSID) which is displayed on a sticker located on the bottom of the Gateway followed by hyphen IoT (-IoT). For example, if the Gateway is shipped with a default SSID of “Verizon-ABCDE” then the default SSID for IoT Wi-Fi is “Verizon-ABCDE-IoT”.
  • Page 41 Business creates a secure Wi-Fi network connection. In most cases, this only requires the pressing of two buttons – one on your Verizon Internet Gateway for Business and one on the Wi-Fi client. This could be either a built-in button or one on a compatible Wi-Fi adapter/card, or a virtual button in software.
  • Page 42 BASIC SETTINGS You can easily add Wi-Fi devices to your Wi-Fi network using the WPS option if your Wi-Fi device supports the WPS feature. To access WPS using the user interface: From the Basic Basic menu, select Wi-Fi Wi-Fi and then click Wi-Fi Wi-Fi Protected Setup (WPS) Protected Setup (WPS).
  • Page 43 Wi-Fi is on. Note: Wi-Fi Protected Setup (WPS) cannot be used if WPA3 security is enabled or SSID broadcast is disabled or if MAC address authentication is enabled with an empty white list. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 44: Advanced Settings

    ADVANCED SETTINGS 3.2a/ PRIMARY NETWORK Self-Organizing Network (SON) The Verizon Internet Gateway for Business supports 2.4 GHz and 5 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection.
  • Page 45 To configure the Wi-Fi security, click the setup button. Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 46 AdVANCEd SETTINGS • Group key Group key - to update the WPA shared key, move the selector to • Wi-Fi QoS (WMM) Wi-Fi QoS (WMM) - improves the quality of service (QoS) for voice, video, and audio streaming over Wi-Fi by prioritizing these data streams.
  • Page 47 Press Apply Changes Apply Changes to save the changes. Click Scan Scan to perform a channel availability scan for the Verizon Internet Gateway for Business to identify the radio channels providing the best Wi-Fi performance. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 48 AdVANCEd SETTINGS On the Radio Management Radio Management page for either 2.4 GHz or 5 GHz, the following information displays and can be configured: • Channel Analysis Channel Analysis - scans and displays channel bandwidth and signal strength of available APs. Channel Channel Score Score displays a network congestion score of zero to ten...
  • Page 49 To view the channel settings history: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Radio Radio Management Management. Click on History History to display the channel settings history. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 50: Connected Devices

    04 / CONNECTED DEVICES Device Settings Setting Content Controls Universal Plug & Play...
  • Page 51 04 / CONNECTED DEVICES You can view the settings of the network devices connected to the network of your Verizon Internet Gateway for Business. The abundance of harmful information on the internet poses a serious challenge for employers and parents alike as they ask “How can I regulate...

  • Page 52: Device Settings

    dEVICE SETTINGS 4.0/ DEVICE SETTINGS To view and manage the connected devices on your network: From the Basic Basic menu, select Devices Devices from the left pane. . The screen displays information about connected devices including Device Name Device Name and identifiers, Content Controls Content Controls, the type of network connection, and settings that you can view and configure.
  • Page 53 WPS feature. Refer to “3.1d/ Wi-Fi Protected Setup (WPS)” on page 41 for detailed information. Click Done Done to save the changes. Click and drag the horizontal scrolling bar to the right on the screen for device configuration. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 54 dEVICE SETTINGS Click the Block/Allow Block/Allow option to quickly disable/enable a device from having internet access. For additional information about blocking websites, refer to “Setting Content Controls” on page 57. Click the Settings icon to access the Device Settings Device Settings page for that device:...
  • Page 55 Device Type, Name/Host Name, Location, and Mobility Mobility - Displays the current known information of the device. These can be updated or corrected as needed. Click Edit Edit and Save Save to apply any changes. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 56 dEVICE SETTINGS • This section also provides the device MAC Address, Access Point information the device is connected to as well as the IPv4 Address of the device. – Device Add-Ons Device Add-Ons Port Forwarding Port Forwarding - Port Forwarding allows your network to be exposed to the internet in specific limited and controlled ways.

  • Page 57: Setting Content Controls

    Access can be limited on specific websites or keywords embedded in a website. For example, you can block access to the ‘www. anysite.com’ as well as block any website that has the word ‘any’ in its site name. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 58 SETTING CONTENT CONTROlS To limit device access: From the Basic Basic menu, select Devices Devices from the left pane then click Content Controls Content Controls. To use the default Rule Templates, Rule Templates, select one of the pre- defined rules as shown on screen to quickly setup access policy for devices on your network.
  • Page 59 Create the Devices Devices rule by selecting User defined User defined from and select the computers or clicking Add the dropdown list Devices Devices to add a device where you are limiting access. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 60 SETTING CONTENT CONTROlS Click Apply Apply to save changes. To remove a device from the l l ist, click Remove Remove for the assigned device. Click Add Exceptions Add Exceptions for the following exception options: • Enter the name of the website or keywords within a URL to block/allow the specified websites and websites with names containing the specified keyword.

  • Page 61: Universal Plug & Play

    04 / CONNECTED DEVICES 4.1b/ ACTIVE RULES You can view the rules created for your Verizon Internet Gateway for Business shown on the Content Controls Content Controls page. 4.2/ UNIVERSAL PLUG & PLAY You can use Universal Plug and Play (UPnP) to support new devices without configuring or rebooting your Verizon Internet Gateway for Business.
  • Page 62 UNIVERSAl plUG & plAY UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services. No new services can be defined.

  • Page 63: Configuring Advanced Settings

    05 / CONFIGURING ADVANCED SETTINGS Security & Firewall Network Settings Diagnostics & Monitoring System...
  • Page 64 Advanced settings cover a wide range of sophisticated configurations for your Verizon Internet Gateway for Business’ firmware, security setup and network. The security suite of your Verizon Internet Gateway for Business includes comprehensive and robust security services, such as stateful packet...
  • Page 65 This chapter covers the following advanced features: Security & Firewall Security & Firewall • General Firewall – manages the security level for the firewall. • Access Control – restricts access from the local network to the internet. • DMZ Host – allows a single device on your primary network to be fully exposed to the internet for special purposes such as video conferencing.
  • Page 66 Port Configuration – sets up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. • Routing – manages the routing and IP address distribution rules. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 67 Date & Time Settings – sets the time zone and enables automatic time updates. • Factory Reset – resets your Verizon Internet Gateway for Business to its default settings. • LED Brightness – controls the Status LED light to either dim or brighten.

  • Page 68: Security & Firewall

    The firewall rules specify the type of services on the internet that are accessible from the local network and types of services in the local network that are accessible from the internet. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 69 For example, when accessing a website on the internet, a request is sent to the internet for this site. When the request reaches your Verizon Internet Gateway for Business, the firewall identifies the request type and origin, such as HTTP and a specific computer in the local network.
  • Page 70 SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration: From the Security & Firewall General Security & Firewall General settings page, click on desired IPv4 settings/IPv6 settings IPv4 settings/IPv6 settings option to configure IPv4/ IPv6 security. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 71 SECURITY & FIREWAll Select a security level by clicking one of the radio buttons. Using the Low Security Low Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access. Click Apply Changes Apply Changes to save changes.
  • Page 72 Networked Device or Network Group - select Any Any. • Specific devices only – select networked device or User User Defined Defined. Select the networked device to be allowed or blocked in the list. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 73 SECURITY & FIREWAll In the Add devices Add devices, enter the group name, then click Add Add. The new network group is automatically added to the Access Access Control Control section. To block a service, select the internet protocol to be blocked in the Protocol Protocol field.
  • Page 74 To modify the current settings, click the edit icon in the action column and then the Apply Apply button. To remove an access restriction, click the trash icon. The rule is removed from the Access Control table. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 75 SECURITY & FIREWAll 5.0c/ DMZ hOST DMZ Host allows a single device on your primary network to be fully exposed to the internet for special purposes like video conferencing. Warning: Enabling DMZ Host is a security risk. When a device on your network is a DMZ Host, it is directly exposed to the internet and loses much of the protection of the firewall.
  • Page 76 05 / CONFIGURING ADVANCED SETTINGS 5.0d/ IPV6 PINhOLES The IPv6 Pinhole feature of the Verizon Internet Gateway for Business allows an application to send incoming packets for a certain port number to the destination computer by setting up the rule of authorization.
  • Page 77 SECURITY & FIREWAll Click Add to list Add to list. The screen displays opened pinhole port and its status. It shows the IP addresses of remote device and connected device on your network. Click Apply Changes Apply Changes to save changes. 5.0e/ PORT FORWARDING You can activate port forwarding to expose the network to the...
  • Page 78 5.0f/ PORT FORWARDING RULES You can view, modify, and delete port forwarding rules. To access the rules: Select Port Forwarding Rules Port Forwarding Rules in the Security & Firewall Security & Firewall section. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 79 SECURITY & FIREWAll To create or edit a protocol rule, click the Add new Add new or Edit Edit icon in the action column. The Edit Service Edit Service page displays. Modify the Service Name Service Name and Service Description Service Description, as needed.
  • Page 80 UDP port 2222. This results in your Gateway accepting the inbound traffic from the web server and sending it back to the network host which originated the outgoing traffic to UDP port 2222. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 81 SECURITY & FIREWAll To configure port triggering: From the Advanced Advanced menu, select Security & Firewall Security & Firewall and then click Port Triggering Port Triggering. To add a service as an active protocol, enter the application name, configure its inbound and outbound (triggered/ forwarded) port range, then select the protocol.
  • Page 82 Verify that the date and time of your Gateway is correct. Select Scheduler Rules Scheduler Rules in the Security & Firewall Security & Firewall section. Click Add Add. The Rule Scheduler Rule Scheduler page displays. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 83 SECURITY & FIREWAll Enter the name of the rule, select the active or inactive days of the week and the start and end time range. Specify if the rule is active active or inactive inactive at the scheduled time. Click Apply Changes Apply Changes to save changes.
  • Page 84 DNS table. If not, you can only modify the host name. To access the DNS server: From the Advanced Advanced menu, select Network Settings Network Settings and then click DNS Server DNS Server. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 85: Network Settings

    NETWORk SETTINGS To disable DNS rebind protection for all devices connected to the Gateway, untick the check box of Enable DNS Rebind Enable DNS Rebind Protection. Protection. Warning: Disabling this protection may create a risk of cyber security attack to devices connected to this Gateway. To add a computer stored in the DNS DNS table, click Add DNS Add DNS...
  • Page 86 IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible. To set up dynamic DNS: Select Dynamic DNS Dynamic DNS in the Network Settings Network Settings section. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 87 NETWORk SETTINGS To set up a new entry, click the Add Add button. Configure the following parameters: • Host Name Host Name – enter the full domain name for your Dynamic DNS domain. • Provider Provider – select the Dynamic DNS account provider from the menu.
  • Page 88 If the host wishes to terminate a lease before its expiration, it sends a release message to the DHCP server. This makes the IP address available for use by other hosts. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 89 NETWORk SETTINGS The DHCP server performs the following functions: • Displays a list of all DHCP host devices connected to your Verizon Internet Gateway for Business • Defines the range of IP addresses that can be allocated in the network •...
  • Page 90 • Start IP Address Start IP Address – enter the first IP address that your Verizon Internet Gateway for Business will automatically begin assigning IP addresses from. Since your Gateway’s default IP address is 192.168.0.1, the default start IP address should be 192.168.0.2.
  • Page 91 NETWORk SETTINGS • End IP Address End IP Address – enter the last IP address that your Gateway will stop at for the IP address allocation. The maximum end IP address range that can be entered is 192.168.0.254. • WINS Server WINS Server –...
  • Page 92 IPv4 Address Distribution page, click Connection List Connection List. To define a new static connection with a fixed IP address, click Add static connection Add static connection. Enter the host name. Enter the fixed IP address to be assigned. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 93 NETWORk SETTINGS Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. 5.1e/ IPV6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings. To configure your network to use the IPv6 Internet connection type, select IPv6 IPv6 in the Network Settings...
  • Page 94 You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Basic Basic/Devices Devices/Devices Devices page by selecting the Settings icon to access the Device Settings Device Settings page for that device. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 95 NETWORk SETTINGS IPv6 WAN with LAN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless Stateless option on the IPv6 Configuration IPv6 Configuration Controls Controls page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: •...
  • Page 96 DHCPv6 Client Address Range (start and end) • LAN Link Local Address LAN Link Local Address (automatically populated) • Router Advertisement Lifetime Router Advertisement Lifetime (minutes between 0-150) • IPv6 Address Lifetime IPv6 Address Lifetime (minutes between 3-150) http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 97 NETWORk SETTINGS • Option: Allow ICMPv6 Echo Request for LAN devices Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side - requesting an IPv6 address from any available DHCPv6 servers available on the ISP After entering all appropriate IPv6 settings, click Apply Apply...
  • Page 98 IPv6 Address Distribution page, click Connection List Connection List. To define a new static connection with a fixed IP address, click Add static connection Add static connection. Enter the host name. Enter the fixed IP address to be assigned. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 99 NETWORk SETTINGS Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. 5.1g/ NDP TAbLE You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses for each device: select NDP (Neighbor Discovery Protocol ) Table Table in the Network Settings...
  • Page 100 Network Connections. To view and edit the details of a specific network connection, click the hyperlinked name or the action icon. The following sections detail the types of network connections that you can view. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 101 Note: When a network connection is disabled, the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Verizon Internet Gateway for Business network interface. To view the connection: On the Network Connections...
  • Page 102 Name field. Click Save Save to save the changes. CONFIGURING ThE hOME/OFFICE NETWORK To configure the network connection: In the Network (Home/Office) Network (Home/Office) properties page, click Settings Settings. The configuration page displays. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 103 NETWORk SETTINGS...
  • Page 104 Physical Address – displays the physical address of the network card used for the network. • MTU – displays the Maximum Transmission Unit (MTU) indicating the largest packet size permitted for internet transmissions: http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 105 Network (Home/Office) properties, you can configure the various LAN interfaces. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of your Gateway and your local network. Verify the following information: –...
  • Page 106 The IP Address Distribution IP Address Distribution section is used to configure the Dynamic Host Configuration Protocol (DHCP) server parameters of your Verizon Internet Gateway for Business. Once enabled and configured, the DHCP server automatically assigns IP addresses to any network devices which are set to obtain their IP address dynamically.
  • Page 107 Gateway. Adding option 60 configurations allows a particular vendor to get a lease from a specified pool of addresses. Routing Table You can configure your Verizon Internet Gateway for Business to use static or dynamic routing. • Static routing Static routing –...
  • Page 108 LAN network and internet. To view the connection settings: From the Advanced Advanced menu, select Network Settings Network Settings from the left pane and then click Network Connections. Network Connections. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 109 To rename the connection, enter a name in the Name Name field. Click Apply Apply to save the changes. Reboot your Verizon Internet Gateway for Business. CONFIGURING Wi-Fi ACCESS POINT PROPERTIES To configure the connection: On the bottom of the Access Point’s specific Enable Settings...
  • Page 110 MTU - specifies the largest packet size permitted for internet transmissions: – Automatic Automatic: set the MTU (Maximum Transmission Unit) at 1500. – Automatic by DHCP Automatic by DHCP: sets the MTU according to the DHCP connection. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 111 NETWORk SETTINGS – Manual Manual: allows you to manually set the MTU. Click Apply Apply to save changes. EThERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Gateway’s Ethernet LAN ports.
  • Page 112 Network – displays the type name of network connection. • Connection Type Connection Type – displays as Hardware Ethernet Switch Hardware Ethernet Switch. • Physical Address Physical Address – displays the physical address of the network card used for the network. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 113 NETWORK ObJECTS Network objects define a group, such as a group of computers, on your Verizon Internet Gateway for Business network by MAC address, IP address, and/or host name. The defined group becomes a network object. You can apply settings, such as configuring system rules, to all devices defined in the network object.
  • Page 114 DHCP option, and click Add Add. The network object displays in the Objects List Objects List section. Repeat the above steps to create additional network objects. When complete, click Apply Changes Apply Changes to save changes. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 115 NETWORk SETTINGS 5.1j/ PORT CONFIGURATION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. To configure the ports: Select Port Configuration Port Configuration in the Network Settings Network Settings section.
  • Page 116 05 / CONFIGURING ADVANCED SETTINGS Routing Table To view the rules: Select Routing Routing in the Network Settings Network Settings section. To add a new Route, click New Route New Route. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 117 Netmask – enter the network mask. This is used in conjunction with the destination to determine when a route is used. • Gateway Gateway – enter the IP address of your Verizon Internet Gateway for Business. • Metric Metric – enter a measurement preference of the route.

  • Page 118: Diagnostics & Monitoring

    Diagnostics & Monitoring. In the Diagnostics & Monitoring Diagnostics & Monitoring section, select Bandwidth Bandwidth Monitoring Monitoring. To refresh the page, click Refresh Refresh. To continuously refresh the page, click Auto-refresh on Auto-refresh on. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 119 dIAGNOSTICS & mONITORING 5.2b/ DIAGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: Select Diagnostics Diagnostics in the Diagnostics & Monitoring Diagnostics & Monitoring section. To ping an IP address, enter the IP address or domain name in the Destination Destination field and click Go The diagnostics will display the number of pings, status,...
  • Page 120 5.2c/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Verizon Internet Gateway for Business. In addition, you can view additional logs, such as the security, advanced, firewall, WAN link and LAN DHCP. To view the system log: Select System Logging System Logging in the Diagnostics &...
  • Page 121 Refresh. 5.2d/ SYSTEM-WIDE CONNECTIONS You can view a summary of the monitored data collected for your Verizon Internet Gateway for Business. To view your Gateway’s full system status and traffic monitoring data: Select System-wide Connections System-wide Connections in the Diagnostics &...
  • Page 122 05 / CONFIGURING ADVANCED SETTINGS http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 123 dIAGNOSTICS & mONITORING To modify the connection properties, click the individual connection links. To continuously refresh the page, click Auto-refresh on Auto-refresh on. 5.2e/ bACKhAUL LOGGING You can view a summary of the BHM (backhaul modes: Ethernet and Wi-Fi) status of your network. To view the backhaul modes log: Select Backhaul Logging Backhaul Logging in the Diagnostics &...

  • Page 124: System

    You can quickly view your Gateway’s status by selecting System Status System Status in the System System section. To refresh the page, click Refresh Refresh. To continuously refresh the page, click Auto-refresh on Auto-refresh on. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 125 SYSTEm This section displays the status of your Gateway’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway for Business and extender(s) (if connected).
  • Page 126 05 / CONFIGURING ADVANCED SETTINGS http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 127 SYSTEm 5.3b/ DATE & TIME SETTINGS You can set the time zone and enable automatic time updates. To configure the settings: From the Advanced Advanced menu, select System. System. Select Date & Time Date & Time in the System System section.
  • Page 128 These files are used to backup and restore the current configuration of your Verizon Internet Gateway for Business. Only configuration files saved on a specific Verizon Internet Gateway for Business can be applied to that Verizon Internet Gateway for Business. You cannot transfer configuration files between Gateways.
  • Page 129 Note: When restoring defaults, the setting and parameters of your Verizon Internet Gateway for Business are restored to their default values. This includes the administrator password. A user-specified password will no longer be valid.
  • Page 130 05 / CONFIGURING ADVANCED SETTINGS Click the Restore Restore button. The factory default settings are applied and your Verizon Internet Gateway for Business restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. To load the configuration file:...
  • Page 131 Save button to begin the configuration backup process. 5.3d/ LED bRIGhTNESS The Verizon Internet Gateway for Business allows you to set the LED brightness to turn Off (0%) or stay bright (50% or 100%) using the user interface. To control the LED brightness:...
  • Page 132 LED dimming setting. The Status LED will automatically turn off after the timeout period. Click Apply Changes Apply Changes to save changes. Note: The light will activate again on status changes like WPS pairing or loss of connection. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 133 5.3f/ REbOOT VERIZON INTERNET GATEWAY FOR bUSINESS Warning: Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Verizon Internet Gateway for Business using the Reboot Router feature. Refer to 1.1a/ Reset Button for factory reset function.
  • Page 134 Caution: Enabling Remote Administration places your Gateway network at risk from outside attacks. You can access and control your Verizon Internet Gateway for Business not only from within the local network, but also from the internet using Remote Administration Remote Administration.
  • Page 135 • Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon. Remote administration access of Web Management may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary.
  • Page 136 05 / CONFIGURING ADVANCED SETTINGS 5.3h/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings: Select System Settings System Settings in the System System section. . http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...
  • Page 137 Wi-Fi network. In addition, you can modify the login password and manage the number of unsuccessful login attempts the administration user can enter before your Verizon Internet Gateway for Business temporarily denies all further login attempts by the user.
  • Page 138 Number of concurrent sessions that can be logged into the router into the router field, select the number of users that can access your Verizon Internet Gateway for Business at the same time. In the Remote Administration Remote Administration section, configure the following: •...
  • Page 139 SYSTEm • Remote System Notify Level Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging. • Remote Security Notify Level Remote Security Notify Level – specify the type of information, such as none, error, warning, and information, received for remote network security logging.

  • Page 140: Troubleshooting

    06 / TROUbLE ShOOTING Troubleshooting Tips Frequently Asked Questions...
  • Page 141 06 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Verizon Internet Gateway for Business as well as frequently asked questions. Although the majority of internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g.

  • Page 142: Troubleshooting Tips

    Gateway for Business is powered on and is connected to the internet. Check the Status LED on the front of the Verizon Internet Gateway for Business. Be sure to refer to the “1.1c/ LED” on page 7 to determine status of the Gateway.
  • Page 143 IF YOU ARE UNAbLE TO CONNECT TO YOUR VERIZON INTERNET GATEWAY FOR bUSINESS USING WI-FI: • Be sure your Wi-Fi device is within range of your Verizon Internet Gateway for Business; move it closer to see if your connection improves. •...
  • Page 144 • If you are still unable to access your Verizon Internet Gateway for Business, you may need to try connecting to the Gateway using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s configuration.
  • Page 145 RESTORING YOUR VERIZON INTERNET GATEWAY FOR bUSINESS’ DEFAULT SETTINGS There are two ways to restore the default settings of your Verizon Internet Gateway for Business. It is important to note that after performing either procedure, all previously save settings on your Gateway will be lost.
  • Page 146 Verify the subnet mask address is set to 255.255.255.0. 6.0f/ TIMEOUT ERROR OCCURS WhEN ENTERING ThE URL OR IP ADDRESS Verify the following: • All computers are working properly. • IP settings are correct. • Verizon Internet Gateway for Business is on and connected properly.
  • Page 147 06 / TROUBLESHOOTING • Verizon Internet Gateway for Business settings are the same as the computer. For connections experiencing lag or a slow response: • Check for other devices on the network utilizing large portions of the bandwidth and if possible temporarily stop their current utilization and recheck the connection.
  • Page 148 TROUBlEShOOTING TIpS 6.0g/ FRONT LED AND WPS bUTTON Front LED Mode Status LED Pattern System Off System Booting Soft Blink White Bootup Firmware update Fast Blink White (FOTA) Passing signal Solid White Cellular signal (or No Signal/Cold SIM Solid Red after single click pair button) No SIM Card...

  • Page 149: Frequently Asked Questions

    6.1/ FREQUENTLY ASKED QUESTIONS 6.1a/ I’VE RUN OUT OF EThERNET PORTS ON MY VERIZON INTERNET GATEWAY FOR bUSINESS. hOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Verizon Internet Gateway for Business.
  • Page 150 IS ThE WI-FI SECURITY ON bY DEFAULT WhEN ThE WI-FI OPTION IS ACTIVATED? Yes, with the unique WPA2 (Wi-Fi Protected Access II) key, also called the Wi-Fi Password, that is printed on the sticker on the bottom of your Verizon Internet Gateway for Business.
  • Page 151 CAN I USE AN OLDER WI-FI DEVICE TO CONNECT TO MY VERIZON INTERNET GATEWAY FOR bUSINESS? Yes, your Verizon Internet Gateway for Business can interface with 802.11b, g, n, ac or ax devices. The Gateway also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of the three.
  • Page 152 I CANNOT ACCESS MY VERIZON INTERNET GATEWAY FOR bUSINESS UI. WhAT ShOULD I DO? If you cannot access the UI, verify the computer connected to your Verizon Internet Gateway for Business is set up to dynamically receive an IP address.
  • Page 153 MANY COMPUTERS CAN bE CONNECTED ThROUGh MY VERIZON INTERNET GATEWAY FOR bUSINESS? Your Verizon Internet Gateway for Business is capable of 254 connections, but we recommend having no more than 132 connections. As the number of connections increases, the available speed for each computer decreases.

  • Page 154: Specifications

    07 / SPECIFICATIONS General Specifications Connections...
  • Page 155 07 / SPECIFICATIONS The specifications for your Verizon Internet Gateway for Business are as follows. This includes standards, cabling types and environmental parameters. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 156: General Specifications

    Note: The specifications listed in this chapter are subject to change without notice. 7.0/ GENERAL SPECIFICATIONS Model Number: ASK-NCQ1338E Technical Standard: LTE Category 18, 5G NR Sub 6 Frequency band: LTE Band: B2/B5/B13/B48/B66, DL 4x4 MIMO 5G Band: 256 QAM, DL 4x4 MIMO...

  • Page 157: Connections

    07 / SPECIFICATIONS 7.1/ CONNECTIONS DC Input: source adapter: 12V/2A Ethernet: RJ-45 LAN * 2 http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 158: Notices

    08 / NOTICES Regulatory Compliance Notices...
  • Page 159 08 / NOTICES This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. http://setup.verizon.com/businessinternetgateway | ©2022 Verizon. All Rights Reserved...

  • Page 160: Regulatory Compliance Notices

    REGUlATORY COmplIANCE NOTICES 8.0/ REGULATORY COMPLIANCE NOTICES 8.0a/ Class b Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 161 8.0b/ NEbS (Network Equipment building System) Statement An external SPD is intended to be used with ASK-NCQ1338E. WARNING: WARNING: The intra-building ports of the equipment or subassembly is suitable for connection to intra-building or unexposed wiring or cabling only.
  • Page 162 REGUlATORY COmplIANCE NOTICES Caution: The Verizon Internet Gateway for Business must be installed inside the home or office. The Gateway is not designed for exterior installation. 8.0c/ GENERAL PUbLIC LICENSE This product includes software made available under open source licenses. Additional information about that software, applicable licenses, and downloadable copies of source code, is available at: https://verizon.com/opensource/...

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