Verizon NCM1100E User Manual

Internet gateway for business

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Verizon

Internet

Gateway

for Business

USER

GUIDE

Model NCM1100E

Table of Contents

Troubleshooting

Summary of Contents for Verizon NCM1100E

Page 2: Table Of Contents
CONTENTS 01 / 03 / INTRODUCTION WI-FI SETTINGS Inside the box Overview Getting to Know Your Verizon Basic Settings Internet Gateway for Advanced Settings Business Setting Up Verizon Internet 04 / Gateway for Business CONNECTED DEVICES 02 / Device Settings...
Page 3 05 / 07 / CONFIGURING ADVANCED SPECIFICATIONS SETTINGS General Specifications Security & Firewall Connections Network Settings Diagnostics & Monitoring 08 / System NOTICES Regulatory Compliance 06 / Notices TROUBLESHOOTING Troubleshooting Tips Frequently Asked Questions http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 4: Introduction
01 / INTRODUCTION Inside the box Getting to Know Your Verizon Internet Gateway for Business Setting Up Verizon Internet Gateway for Business...
Page 5: Inside The Box
INSIDE ThE bOx 1.0/ INSIDE ThE bOx Inside the product package you should find the following items. Contact Verizon if any item is missing or damaged. • Verizon Internet Gateway for Business • Setup guide • Power adapter • Ethernet cable •...
Page 7 To perform a factory reset and return the Verizon Internet Gateway for Business to default settings, press and hold the reset PIN hole for 3+ seconds. The System LED will flash yellow to indicate a reset has been triggered, followed by fading in/out (white) while the gateway restarts.
Page 8 Solid blue IPPT ( IP Passthrough) IP Passthrough mode Solid green enabled Factory reset Fast blink yellow Hardware error Soft blink red Other No SIM card Hard blink red No signal Solid red http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 9 SETTING UP YOUR VERIZON INTERNET GATEWAY FOR BUSINESS Wi-Fi LED Front LED Mode Status LED Pattern Passing signal Solid white Setup complete Solid white Regular usage mode Not connected to Internet Solid red Rest mode Solid dim white Pairing WPS (in progress)
Page 10: Setting Up Verizon Internet Gateway For Business
Ethernet < 100M* Blinking yellow Activity No Ethernet connection 1.2/ SETTING UP VERIZON INTERNET GATEWAY FOR bUSINESS 1.2a/ POSITIONING YOUR GATEWAY For the best wireless signal transmission from the Gateway to your network devices: • Place the Gateway on an elevated surface near a window or perimeter wall and plug it in.
Page 11 1.2b/ CONNECTING ExTERNAL ANTENNAS The Verizon Internet Gateway for Business comes with four detachable antennas. To connect the external antennas: Ensure the Gateway is in vertical position. From rear side of the Gateway, align then screw each antenna into the antenna ports as shown below.
Page 13 SETTING UP YOUR VERIZON INTERNET GATEWAY FOR BUSINESS For the best reception, position the antennas so that they are at right angles to one another.
Page 14 Before you begin, if you are replacing an existing gateway, disconnect it. Remove all old gateway components, including the power supply. They will not work with the new Verizon Internet Gateway for Business. Plug in the Gateway. Stand it vertically on an elevated surface near a window.
Page 15: Configuring Your Verizon Internet Gateway For Business
02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR bUSINESS Configure Your Verizon Internet Gateway for Business Computer Network Configuration Main Screen...
Page 16 02 / CONFIGURING YOUR VERIZON INTERNET GATE- WAY FOR BUSINESS Connecting your Verizon Internet Gateway for Business and accessing its web- based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser.
Page 17: Configure Your Verizon Internet Gateway For Business
CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR bUSINESS 2.0/ CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR bUSINESS Open a web browser on the device connected to your Verizon Internet Gateway for Business network. In the browser address field (URL), enter: https://192.168.0.1, then press the Enter Enter key on your keyboard.
Page 18 On the Log in to Verizon Internet Gateway Log in to Verizon Internet Gateway screen, enter the password that is printed next to the Password on the label on the back of your Gateway.
Page 19 CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR bUSINESS Click Log In Log In. The Change Wi-Fi name Change Wi-Fi name screen displays. Move the selector to on on for setting up your Guest Wi-Fi Guest Wi-Fi to personalize your Guest Wi-Fi Name and Password.
Page 20 02 / CONFIGURING YOUR VERIZON INTERNET GATE- WAY FOR BUSINESS Important: If you are on a Wi-Fi device when setting up your Gateway, you will be disconnected from the Wi-Fi network when you change the Wi-Fi name or Wi-Fi password. When this occurs, your Gateway will detect this situation and prompt you to reconnect using the new settings.
Page 21: Computer Network Configuration
CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR bUSINESS If your Gateway is subsequently reset to the factory default settings, the settings printed on the label will again be in effect. If your Gateway fails to connect, follow the troubleshooting steps in the Troubleshooting section of this guide.
Page 22 02 / CONFIGURING YOUR VERIZON INTERNET GATE- WAY FOR BUSINESS 2.1a/ CONFIGURING DYNAMIC IP ADDRESSING To configure a computer to use dynamic IP addressing: WINDOWS 7/8 In the Control Panel, locate Network and Internet Network and Internet, then select View...
Page 23 COMPUTER NETWORK CONFIGURATION WINDOWS 10 On the Windows desktop, click on the Start Start icon. Select Settings Settings and click Network & Internet Network & Internet. In the Network & Internet, click Ethernet Ethernet. Select Network and Sharing Center Network and Sharing Center. The View your basic network View your basic network information and set up connections information and set up connections window displays.
Page 24 02 / CONFIGURING YOUR VERIZON INTERNET GATE- WAY FOR BUSINESS Verify that Ethernet Ethernet, located in the list on the left, is highlighted and displays Connected Connected. Click Assist Me Assist Me. Follow the instructions in the Network Diagnostics Assistant.
Page 25 COMPUTER NETWORK CONFIGURATION To initialize the WPS process, you can either press and hold the WPS button located on the rear of your Gateway for more than two seconds or use the UI and press the on-screen button. You can easily add Wi-Fi devices to your Wi-Fi network using the WPS option if your Wi-Fi device supports the WPS feature.
Page 26 02 / CONFIGURING YOUR VERIZON INTERNET GATE- WAY FOR BUSINESS • Click Register Register. • Alternatively, you can enter the Gateway’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your Wi-Fi device.
Page 27: Main Screen
MAIN SCREEN Verify the changes were implemented by using the device’s web browser to access a site on the internet. Repeat these steps for every device that you are connecting with Wi-Fi to your Gateway. 2.2/ MAIN SCREEN When you log into your Gateway, the dashboard main page displays the navigation menus of Basic and Advanced settings, Wi-Fi settings, Devices, Content Controls, and connection status, and Basic quick links.
Page 28 System Status on the screen. This section displays the status of your Gateway’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway for Business and Wi-Fi extender(s) (if connected). http://setup.verizon.com/businessinternetgateway |...
Page 29 MAIN SCREEN...
Page 31 MAIN SCREEN OPEN SOURCE SOFTWARE To view: From the Basic Basic menu, select System System from the left pane and then click Open Source Software Open Source Software.
Page 32: Wi-Fi Settings
03 / WI-FI SETTINGS Overview Basic Settings Advanced Settings...
Page 33 Wi-Fi networking can enable you to free yourself from wires, which can make your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 34: Overview
OVERVIEW 3.0/ OVERVIEW The Verizon Internet Gateway for Business provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. The Gateway supports 2.4 GHz, 5 GHz and 6 GHz Wi-Fi bands, and the operation modes and speeds are listed as follows: •...
Page 35: Basic Settings
You can configure the basic security settings for 2.4 GHz, 5 GHz or 6 GHz of your Wi-Fi network. To configure the basic security radio, SSID and security settings: From the Basic Basic menu, select Wi-Fi Wi-Fi from the left pane and then click Primary Network Primary Network. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 36 bASIC SETTINGS To activate the Wi-Fi radio, move the selector to on on. If the radio is not enabled, no Wi-Fi devices will be able to connect to the office network. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically.
Page 37 Enter the MAC address of a device and click Add new device Add new device. Repeat step 2 and step 3 to add additional devices, as needed. When all changes are complete, click Apply Changes Apply Changes to save the changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 38 Wi-Fi network name (SSID) which is displayed on a sticker located on the back of the Gateway followed by hyphen guest (-Guest). For example, if the Gateway is shipped with a default SSID of “Verizon-ABCDE” then the default SSID for Guest Wi-Fi is “Verizon-ABCDE-Guest”.
Page 39 (SSID) which is displayed on a sticker located on the back of the Gateway followed by hyphen IoT (-IoT). For example, if the Gateway is shipped with a default SSID of “Verizon-ABCDE” then the default SSID for IoT Wi-Fi is “Verizon- ABCDE-IoT”.
Page 40 bASIC SETTINGS To enable IoT Wi-Fi link: From the Basic Basic menu, select Wi-Fi Wi-Fi and then click IoT Network IoT Network. Move the selector to on. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically.
Page 41 Click Register Register. • Alternatively, you can enter the Gateway’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your Wi-Fi device. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 42 bASIC SETTINGS After pressing the WPS button on your Gateway, you have two minutes to press the WPS button on the client device before the WPS session times out. When the WPS button on your Gateway is pressed, the Status LED on the front of your Gateway begins flashing blue.
Page 43: Advanced Settings
3.2a/ PRIMARY NETWORK Self-Organizing Network (SON) The Verizon Internet Gateway for Business supports 2.4 GHz, 5 GHz and 6 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between these signals automatically for an optimized Wi-Fi connection. To configure SON, Wi-Fi radio, SSID and security settings:...
Page 44 ADVANCED SETTINGS If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically. Note: The SSID is the network name. All devices must use the same SSID. To configure the Wi-Fi security, click the setup button.
Page 45 03 / WI-FI SETTINGS 3.2b/ RADIO MANAGEMENT You can configure the channel settings ffor the 2.4 GHz, 5 GHz and 6 GHz band(s) of your Wi-Fi network. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 46 ADVANCED SETTINGS To view and configure the channel settings: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Radio Radio Management Management. Click on Settings Settings on the top right-hand side of the Radio Management Radio Management page to configure the channel scan settings:...
Page 47 Gateway and all of its Wi-Fi clients. Select the channel you want the Wi-Fi radio to use to communicate, or accept the default (Auto) Auto) channel selection. Then the Gateway will automatically assign itself a radio channel. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 48 ADVANCED SETTINGS • Width Width - displays the bandwidth available to the Wi-Fi channel currently in use on each band. Users can select from available channels. • 802.11 Mode 802.11 Mode You can limit the Wi-Fi access to your network by selecting the 2.4 GHz and 5 GHz Wi-Fi communication standard best suited for the devices you allow to access your Wi-Fi network.
Page 49 03 / WI-FI SETTINGS To view the channel settings history: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Radio Radio Management Management. Click on History History to display the channel settings history. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 50: Connected Devices
04 / CONNECTED DEVICES Device Settings Setting Content Controls Universal Plug & Play...
Page 51 DEVICES You can view the settings of the network devices connected to the network of your Verizon Internet Gateway for Business. The abundance of harmful information on the internet poses a serious challenge for employers and parents alike as they ask “How can I regulate what my employee or...
Page 52: Device Settings
DEVICE SETTINGS 4.0/ DEVICE SETTINGS To view and manage the connected devices on your network: From the Basic Basic menu, select Devices Devices from the left pane. . The screen displays information about connected devices including Device Name Device Name and identifiers, Content Controls Content Controls, the type of network connection, and settings that you can view and configure.
Page 53 Click and drag the horizontal scrolling bar to the right on the screen for device configuration. Click the Block/Allow Block/Allow option to quickly disable/enable a device from having internet access. For additional information about blocking websites, refer to “Setting Content Controls” on page 56. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 54 DEVICE SETTINGS Click the Settings icon to access the Device Settings Device Settings page for that device:...
Page 55 To access the Access Control page, click the setup button. For additional information, refer to the Access Control section in Chapter 5 Configuring Advanced Settings. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 56: Setting Content Controls
SETTING CONTENT CONTROLS DMZ host DMZ host - DMZ host allows a single device on your primary network to be fully exposed to the internet for special purposes such as an email server. To access the DMZ host page, click the setup button. For additional information, refer to the section in Chapter 5 Configuring Advanced Settings.
Page 57 Rule Templates, select one of the pre-defined rules as shown on screen to quickly setup access policy for devices on your network. To create a new access policy, click on the New Rule New Rule and the configuration page displays. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 58 SETTING CONTENT CONTROLS Create a rule name. Create a Schedule Schedule by selecting User defined User defined from the dropdown list. Select the days of the week when the rule will be active or inactive. Set the time when the rule will be active or inactive, then specify the start time and end time.
Page 59 Add Exceptions for the following exception options: • Enter the name of the website or keywords within a URL to block/ allow the specified websites and websites with names containing the specified keyword. Click Apply Apply to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 60: Universal Plug & Play
UNIVERSAL PLUG & PLAY 4.1b/ ACTIVE RULES You can view the rules created for your Gateway shown on the Content Controls Content Controls page. 4.2/ UNIVERSAL PLUG & PLAY You can use Universal Plug and Play (UPnP) to support new devices without configuring or rebooting your Gateway.
Page 61 To enable automatic cleanup of invalid rules, select Enable Automatic Enable Automatic Cleanup of Old Unused UPnP Services Cleanup of Old Unused UPnP Services check box. Click Apply Changes Apply Changes to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 62: Configuring Advanced Settings
05 / CONFIGURING ADVANCED SETTINGS Security & Firewall Network Settings Diagnostics & Monitoring System...
Page 63 05 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Verizon Internet Gateway for Business’ firmware, security setup and network. The security suite of your Gateway includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms.
Page 64 This chapter covers the following advanced features: Security & Firewall Security & Firewall • General Firewall – manages the security level for the firewall. • Access Control – restricts access from the local network to the internet. • DMZ Host – allows a single device on your primary network to be fully exposed to the internet for special purposes such as video conferencing.
Page 65 LED Brightness – controls the Status LED light to either dim or brighten. • Reboot Router – restarts your Gateway. • Remote Administration - enables remote configuration of your Gateway from any internet-accessible computer. • System Settings – sets up various system and management parameters. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 66: Security & Firewall
SECURITY & FIREWALL 5.0/ SECURITY & FIREWALL The firewall is the cornerstone of the security suite for your Gateway. It has been exclusively tailored to the needs of the residential or office user and is pre- configured to provide optimum security. The firewall provides both the security and flexibility that office users seek.
Page 67 Limited – permits only commonly used services, such as email and web browsing • Unrestricted – permits full access of incoming traffic from the internet and allows all outgoing traffic, except as configured in Access Control http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 68 SECURITY & FIREWALL SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration: From the Security & Firewall General Security & Firewall General settings page, click on desired IPv4 IPv4 settings/IPv6 settings settings/IPv6 settings option to configure IPv4/IPv6 security. Select a security level by clicking one of the radio buttons.
Page 69 Access Control Access Control. The Access Control Access Control page opens with the allowed and blocked status displayed. The allowed section only displays when the firewall is set to maximum security. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 70 SECURITY & FIREWALL To apply the rule to: • Networked Device or Network Group - select Any Any. • Specific devices only – select networked device or User Defined User Defined. Select the networked device to be allowed or blocked in the list. In the Add devices Add devices, enter the group name, then click Add Add.
Page 71 Click Add day/time Add day/time to create the schedule time and choose the schedule rule by clicking on the check box on the screen. Click Add Add to apply the changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 72 SECURITY & FIREWALL The Access Control Access Control page displays a summary of the new access control rule. To modify the current settings, click the edit icon in the action column and then the Apply Apply button. To remove an access restriction, click the trash icon. The rule is removed from the Access Control table.
Page 73 To configure the rules: From the Advanced Advanced menu, select Security & Firewall Security & Firewall and then click IPv6 IPv6 Pinhole Pinhole. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 74 SECURITY & FIREWALL Select external and internal host, protocol and the application port type. To schedule the rule, select either Always Always or User Defined User Defined in the Schedule Schedule list box. Click Add to list Add to list. The screen displays opened pinhole port and its status. It shows the IP addresses of remote device and connected device on your network.
Page 75 User Defined in the Schedule Schedule list box. Click Add to list Add to list. The rule displays in the Rules List Rules List section. Click Apply Changes Apply Changes to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 76 SECURITY & FIREWALL 5.0f/ PORT FORWARDING RULES You can view, modify, and delete port forwarding rules. To access the rules: Select Port Forwarding Rules Port Forwarding Rules in the Security & Firewall Security & Firewall section. To create or edit a protocol rule, click the Add new Add new or Edit Edit icon in the action column.
Page 77 Edit icon in the action column. The Edit Service Server Ports Edit Service Server Ports page displays. Enter the Protocol, Source Ports Protocol, Source Ports and Destination Ports Destination Ports, as needed. Click Apply Apply to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 78 SECURITY & FIREWALL 5.0g/ PORT TRIGGERING Port triggering can be described as dynamic port forwarding. By setting port triggering rules, inbound traffic arrives at a specific network host using ports that are different than those used for outbound traffic. The outbound traffic triggers the ports where the inbound traffic is directed.
Page 79 Scheduler Rules are used for limiting the activation of firewall rules to specific time periods. The time periods are either for days of the week or for hours of each day based on activity or inactivity. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 80 SECURITY & FIREWALL To define a rule: Verify that the date and time of your Gateway is correct. Select Scheduler Rules Scheduler Rules in the Security & Firewall Security & Firewall section. Click Add Add. The Rule Scheduler Rule Scheduler page displays. Enter the name of the rule, select the active or inactive days of the week and the start and end time range.
Page 81 To enable the SIP ALG settings: From the Advanced Advanced menu, select Security & Firewall Security & Firewall and then click SIP ALG. Select Enabled Enabled for the SIP ALG. Click Apply Changes Apply Changes to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 82: Network Settings
NETWORK SETTINGS 5.1/ NETWORK SETTINGS 5.1a/ ARP TAbLE You can view the IPv4 and MAC addresses of each DHCP connection. To view the IPv4 and MAC addresses for each device: From the Advanced Advanced menu, select Network Settings Network Settings and then click ARP Table ARP Table.
Page 83 Disabling this protection may create a risk of cyber security attack to devices connected to this Gateway. To add a computer stored in the DNS DNS table, click Add DNS Entry Add DNS Entry. The DNS Entry DNS Entry page displays. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 84 NETWORK SETTINGS In the Host Name Host Name field, enter the name of the computer, then enter the IP address IP address and click Apply Apply to save changes. Then the DNS Server DNS Server page displays. To add a new IP address entry, select the Add Exceptions Entry Add Exceptions Entry in the Exceptions to DNS Rebind Protection Exceptions to DNS Rebind Protection section.
Page 85 Host Name – enter the full domain name for your Dynamic DNS domain. • Provider Provider – select the Dynamic DNS account provider from the menu. • User Name User Name – enter your user name for your Dynamic DNS account. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 86 NETWORK SETTINGS • Password Password – enter the password for your Dynamic DNS account. • SSL Mode SSL Mode – select if your Dynamic DNS service supports SSL. Click Apply Apply to save your changes. 5.1d/ IPV4 ADDRESS DISTRIbUTION You can easily add computers configured as DHCP clients to the network. The DHCP server provides a mechanism for allocating IP addresses to these hosts and for delivering network configuration parameters to the hosts.
Page 87 To enable the DHCP server, select DHCP Server DHCP Server in the IPv4 Address IPv4 Address Distribution Distribution field. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defined below. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 88 NETWORK SETTINGS To configure the DHCP server, complete the following fields: • Start IP Address Start IP Address – enter the first IP address that your Gateway will automatically begin assigning IP addresses from. Since your Gateway’s default IP address is 192.168.0.1, the default start IP address should be 192.168.0.2.
Page 89 You can view a list of the connections currently assigned and recognized by the DHCP server. To view a list of computers: On the IPv4 Address Distribution IPv4 Address Distribution page, click Connection List Connection List. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 90 NETWORK SETTINGS To define a new static connection with a fixed IP address, click Add static connection static connection. Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection.
Page 91 You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Basic Basic/Devices Devices/Devices Devices page by selecting the Settings icon to access the Device Settings Device Settings page for that device. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 92 NETWORK SETTINGS WAN IPv6 with LAN IPv6 Stateful (DhCPv6) Settings To configure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful Stateful (DHCPv6) (DHCPv6) option on the IPv6 Configuration Controls IPv6 Configuration Controls page as shown below: Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:...
Page 93 WAN IPv6 with LAN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless Stateless option on the IPv6 Configuration Controls IPv6 Configuration Controls page as shown below: http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 94 NETWORK SETTINGS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • LAN Link Local Address LAN Link Local Address (automatically populated) •...
Page 95 IPv6 Address Distribution page, click Connection List Connection List. To define a new static connection with a fixed IP address, click Add static connection static connection. Enter the host name. Enter the fixed IP address to be assigned. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 96 NETWORK SETTINGS Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. 5.1g/ NDP TAbLE You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses for each device: select NDP NDP (Neighbor Discovery Protocol ) Table...
Page 97 DHCP address from that Gateway network interface. To view the connection: On the Network Connections Network Connections page, click the Network (Home/Office) Network (Home/Office) connection link. The Network (Home/ Office) Properties Network (Home/ Office) Properties page displays. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 98 NETWORK SETTINGS To rename a network connection, enter the new network name in the Name Name field. Click Save Save to save the changes.
Page 99 05 / CONFIGURING ADVANCED SETTINGS CONFIGURING ThE hOME/OFFICE NETWORK To configure the network connection: In the Network (Home/Office) Network (Home/Office) properties page, click Settings Settings. The configuration page displays. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 100 NETWORK SETTINGS Configure the following sections, as needed.
Page 101 Network (Home/Office) properties, you can configure the various LAN interfaces. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of your Gateway and your local network. Verify the following information: –...
Page 102 NETWORK SETTINGS – Status Status – displays the connection status of a specific network connection. – Action Action – contains an Edit Edit hyperlink that, when clicked, generates the next level configuration page for the specific network connection or network device. •...
Page 103 To configure routing: In the Routing Table Routing Table section, click the Add new route Add new route button to display and modify the new route configuration page. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 104 NETWORK SETTINGS To save your changes click Apply Apply. Wi-Fi ACCESS POINT CONNECTION A Wi-Fi Access Point network connection allows Wi-Fi devices to connect to the local area network (LAN)using the 2.4 GHz, 5 GHz or 6 GHz Wi-Fi network. Note: Once disabled, all Wi-Fi devices connected to that Wi-Fi network will be disconnected from the LAN network and internet.
Page 105 Apply to save the changes. Reboot your Gateway. CONFIGURING Wi-Fi ACCESS POINT PROPERTIES To configure the connection: On the bottom of the Access Point’s specific Enable Settings Enable Settings page, click Settings Settings. The configuration page displays. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 106 NETWORK SETTINGS Verify the following information: General • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type – displays the type of connection interface. •...
Page 107 Ethernet link listed under Network name Network name on the Network Connections Network Connections page. To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 108 NETWORK SETTINGS CONFIGURING EThERNET PROPERTIES To configure the connection: In the Ethernet Ethernet page, click Settings Settings. The configuration page displays. Verify the following information: General • Status Status – displays the connection status of the network. • Network Network – displays the type name of network connection. •...
Page 109 You can view the properties of your broadband connection (your connection to the internet). To view the connection settings: In the Network Connections Network Connections page, click the Broadband Connection Broadband Connection (Cellular) (Cellular). http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 110 NETWORK SETTINGS From the connection’s Enable Settings Enable Settings page, to enable or disable the connection, move the selector to on on or off off. To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes.
Page 112 NETWORK SETTINGS General Verify the following information: • Status Status – displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type – displays the type of connection interface. •...
Page 113 DHCP server. • In the Expires In Expires In field, enter the amount of time a network device is allowed to connect to the Verizon Internet Gateway for Business with its currently issued dynamic IP address. • IPv4 DNS -...
Page 114 NETWORK SETTINGS You can use network objects to apply security rules based on host names, instead of IP addresses. This is useful since IP addresses change from time to time. In addition, you can define network objects according to MAC address to make the rule application more persistent against network configuration settings.
Page 115 Network Settings section. To emulate the speed and duplex configuration of the port with which it’s communicating, select Auto Auto or select the port speed and duplicity. Click Apply Changes Apply Changes to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 116 NETWORK SETTINGS 5.1k/ ROUTING You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. Routing Table To view the rules: Select Routing Routing in the Network Settings Network Settings section. To add a new Route, click New Route New Route.
Page 117 IGMP querier will send out periodic IGMP queries. To enable this function: Choose the IGMP interfaces by clicking on the check boxes on the screen. Click Apply Changes Apply Changes to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 118: Diagnostics & Monitoring
DIAGNOSTICS & MONITORING 5.2/ DIAGNOSTICS & MONITORING 5.2a/ bANDWIDTh MONITORING You can view and monitor the recorded bandwidth usage measured in bytes. To view the bandwidth: From the Advanced Advanced menu, select Diagnostics & Monitoring. Diagnostics & Monitoring. In the Diagnostics & Monitoring Diagnostics &...
Page 119 WAN link and LAN DHCP. To view the system log: Select System Logging System Logging in the Diagnostics & Monitoring Diagnostics & Monitoring section. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 120 DIAGNOSTICS & MONITORING To view a specific time of log event, click on the Options Options button. Select your preferred logging time. Click Save Save to save changes. To view a specific type of log event such as Security Log, WAN Log, etc., click the appropriate link in the menu on the top.
Page 121 You can view a summary of the monitored data collected for your Gateway. To view your Gateway’s full system status and traffic monitoring data: Select System-wide Connections System-wide Connections in the Diagnostics & Monitoring Diagnostics & Monitoring section. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 122 DIAGNOSTICS & MONITORING To modify the connection properties, click the individual connection links. To continuously refresh the page, click Auto-refresh on Auto-refresh on.
Page 123: System
From the Advanced Advanced menu, select System System. You can quickly view your Gateway’s status by selecting System Status System Status in the System System section. To refresh the page, click Refresh Refresh. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 124 To check for the latest firmware version of your Gateway, click Check for Check for updates updates. This section displays the status of your Gateway’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway for Business and extender(s) (if connected).
Page 126 SYSTEM...
Page 127 Define the time server addresses. Enter the IP address or domain name of the time server, then click Apply Apply to save changes. To refresh the page, click Refresh Refresh. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 128 Gateway. Only configuration files saved on a specific Verizon Internet Gateway for Business can be applied to that Verizon Internet Gateway for Business. You cannot transfer configuration files between Gateways.
Page 129 My Verizon account also allows you to restore the previously saved settings. Select Restore from account Restore from account and use My Verizon Verizon account to restore the saved settings to the Gateway. Click the Restore Restore button. Your Gateway will automatically restart with that configuration.
Page 130 SYSTEM Save Options To save the configuration file: From the Advanced Advanced menu, select System. System. Select Factory Reset Factory Reset in the System System section. Select Router Router or Backup file Backup file to save the current configuration, then click Save Save button.
Page 131 05 / CONFIGURING ADVANCED SETTINGS 5.3d/ LED bRIGhTNESS The Verizon Internet Gateway for Business allows you to set the LED brightness to turn Off (0%) or stay bright (50% or 100%) using the user interface. To control the LED brightness: Select LED Brightness LED Brightness in the System System section.
Page 132 5.3e/ REbOOT VERIZON INTERNET GATEWAY FOR bUSINESS Warning: Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Gateway using the Reboot Router feature. Refer to 1.1a/ Reset PIN Hole for factory reset function.
Page 133 • Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon. Remote administration access of Web Management may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary.
Page 134 SYSTEM To enable access, select the check box. To remove access, clear the check box. Click Apply Changes Apply Changes to save changes. 5.3g/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings: Select System Settings System Settings in the System System section.
Page 135 05 / CONFIGURING ADVANCED SETTINGS In the Router Status Router Status section, configure the following: • Router’s Hostname Router’s Hostname – enter the host name of your Verizon Internet Gateway for Business. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 136 SYSTEM • Local Domain Local Domain – view the local domain of the network. • Location Location – select your current location of the Gateway from the dropdown list. In the User Settings User Settings section, you can view the administration user that can currently access your Wi-Fi network.
Page 137 Remote Security Notify Level Remote Security Notify Level – specify the type of information, such as none, error, warning, and information, received for remote network security logging. Click Apply Changes Apply Changes to save changes. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 138: Troubleshooting
06 / TROUbLE ShOOTING Troubleshooting Tips Frequently Asked Questions...
Page 139 06 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Verizon Internet Gateway for Business as well as frequently asked questions. Although the majority of internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g.
Page 140: Troubleshooting Tips
Check Status LED and if it is solid white, try again to access the internet. 6.0b/ IF YOU ARE UNAbLE TO CONNECT TO YOUR VERIZON INTERNET GATEWAY FOR bUSINESS USING WI-FI: • Be sure your Wi-Fi device is within range of your Gateway; move it closer to see if your connection improves.
Page 141 Gateway using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s configuration. 6.0c/ ACCESSING YOUR VERIZON INTERNET GATEWAY FOR bUSINESS IF YOU ARE LOCKED OUT • If your Gateway connection is lost while making configuration changes, a setting that locks access to Gateway’s UI may have inadvertently been...
Page 142 Gateway is denied. To gain access, restore the default settings to your Gateway. 6.0d/ RESTORING YOUR VERIZON INTERNET GATEWAY FOR bUSINESS’ DEFAULT SETTINGS There are two ways to restore the default settings of your Gateway. It is important to note that after performing either procedure, all previously save settings on your Gateway will be lost.
Page 143 Under limited circumstances you may use a port forwarding configuration on the Gateway, based on the application you are using (refer to the 5.0e/ Port Forwarding section or Verizon’s support online help for more details). http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 144 TROUbLEShOOTING TIPS 6.0g/ FRONT LEDS AND WPS bUTTON System LED Front LED Mode Status LED Pattern System Status (O) System booting Soft blink white Bootup Firmware update Fast blink white Regular usage mode Rest mode Solid white Wired WAN connectivity In service Solid blue IPPT ( IP Passthrough)
Page 145 2 bars ( Weak 5G or 4G coverage Solid white 1 bar ( ) The rear panel’s WPS Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/paring mode. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 146: Frequently Asked Questions
6.1/ FREqUENTLY ASKED qUESTIONS 6.1a/ I’VE RUN OUT OF EThERNET PORTS ON MY VERIZON INTERNET GATEWAY FOR bUSINESS. hOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Gateway.
Page 147 Yes, your Gateway can interface with 802.11b, g, n, ac or ax devices. The Gateway also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of the three. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 148 FREqUENTLY ASKED qUESTIONS 6.1g/ CAN MY WI-FI SIGNAL PASS ThROUGh FLOORS, WALLS, AND GLASS? The physical environment surrounding your Gateway can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference. Concrete or metal reinforced structures experience a higher degree of signal loss than those made of wood, plaster, or glass.
Page 149 MANY COMPUTERS CAN bE CONNECTED ThROUGh MY GATEWAY? Your Gateway is capable of 254 connections, but we recommend having no more than 132 connections. As the number of connections increases, the available speed for each computer decreases. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 150: Specifications
07 / SPECIFICATIONS General Specifications Connections...
Page 151 07 / SPECIFICATIONS The specifications for your Verizon Internet Gateway for Business are as follows. This includes standards, cabling types and environmental parameters. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 152: General Specifications
The specifications listed in this chapter are subject to change without notice. 7.0/ GENERAL SPECIFICATIONS Model Number: NCM1100E Technical Standard: 3GPP Release 16 (DL CAT 19, UL CAT 18) Frequency band: LTE Band: B2,B5,B13,B48,B66, DL 4x4 MIMO, UL 1x1 SISO...
Page 153: Notices
08 / NOTICES Regulatory Compliance Notices...
Page 154 08 / NOTICES This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. http://setup.verizon.com/businessinternetgateway | ©2024 Verizon. All Rights Reserved...
Page 155: Regulatory Compliance Notices
REGULATORY COMPLIANCE NOTICES 8.0/ REGULATORY COMPLIANCE NOTICES 8.0a/ Class b Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 156 8.0b/ NEbS (Network Equipment building System) Statement An external SPD is intended to be used with NCM1100E. WARNING: WARNING: The intra-building ports of the equipment or subassembly is suitable for connection to intra-building or unexposed wiring or cabling only. The intra- building port(s) of the equipment or subassembly MUST NOT be metallically connected to interfaces that connect to the OSP or its wiring.
Page 157 Verizon store or for 24/7 help with live chat and device-specific support. Caution: The Verizon Internet Gateway for Business must be installed inside the home or office. The Gateway is not designed for exterior installation. 8.0d/ GENERAL PUbLIC LICENSE This product includes software made available under open source licenses.

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