Verizon FiOS-G1100 User Manual
  1. Manuals
  2. Brands
  3. Verizon Manuals
  4. Gateway
  5. FiOS-G1100
  6. User manual

Verizon FiOS-G1100 User Manual

Hide thumbs Also See for FiOS-G1100:
Table of Contents

Advertisement

Quick Links

See also: User Manual
FiOS
Quantum
Gateway
™
USER
GUIDE
Model FiOS-G1100
©
2014 Verizon Wireless

Advertisement

Table of Contents
loading

Related Manuals for Verizon FiOS-G1100

Summary of Contents for Verizon FiOS-G1100

  • Page 1 FiOS Quantum Gateway ™ USER GUIDE Model FiOS-G1100 © 2014 Verizon Wireless...

  • Page 2: Table Of Contents

    Connection Up Your Broadband Gateway Ethernet/ SETTING PARENTAL Computer Coax CONFIGURING MY CONTROL Network Connection NETWORK SETTINGS Activating Configuration Accessing Parental Main My Network Controls Screen Settings Rule Using My Summary Network Settings © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 3: System

    Full Status/ Network System wide Settings Monitoring of NOTICES Connections Routing Regulatory 12.0 Traffic Compliance Firmware Monitoring Notices Upgrade Bandwidth Date and Monitoring Time Configuration Settings TROUBLESHOOTING Troubleshooting 10.0 Tips Frequently 10.1 Asked Questions © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 4 01 / INTRODUCTION The Verizon FiOS Quantum Gateway™ lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. INTRODUCTION Your Gateway supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful gateways available.

  • Page 5: Features

    – WAN – Gigabit Ethernet and MoCA 2.0 interfaces – Event logging – LAN – 802.11 b/g/n/ac, Gigabit Ethernet and MoCA 2.0 interfaces – MAC address filtering • Integrated wired networking with 4-port Ethernet switch and MoCA © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 6: Troubleshooting

    When a device begins connecting to your Gateway using WPS, the HTTPS wireless light rapidly flashes white for a few seconds, then turns solid – Static routing white as the connection completes. – VPN (VPN pass through only) © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 7: Getting To Know Your Gateway

    1.3c/ The rear panel of your Gateway has 8 ports; MoCA (COAX), Ethernet LAN [4], Ethernet WAN, and USB [2]. The rear panel also includes a DC power jack and a reset button. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 8 Reset Button - allows you to reset your Gateway to the factory • your Gateway, you can purchase a wall mount bracket from the Verizon default settings. To reset the Gateway, press and hold the Reset FiOS Accessories Store at verizon.com/fiosaccessories.

  • Page 9: Connecting Your Gateway

    Configuration removed from the foot. Main Screen Slide the wall mount bracket with the attached Gateway on the screws, then slide the bracket down until it locks in place. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 10: Setting Up Your Gateway

    Remove your Gateway, Ethernet cables, and power adapter from the box. Locate your high-speed Internet (WAN) outlet. This would be the wall jack installed previously by Verizon. Note the type of jack may be either Ethernet or coaxial. Connect your Gateway to the Internet (WAN).

  • Page 11: Troubleshooting

    Ethernet ports on the back of your Gateway to your device with an Ethernet connector. • Plug the other end of the yellow Ethernet cable into the Ethernet port of your network device. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 12 To reboot, press and hold the WPS button for 10 seconds. www.verizon.com/quickguides Online tutorials : Click Next. The Personalize your Gateway screen displays. Click the Get Started button. The Gateway Login screen displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 13: Troubleshooting

    Gateway settings, you will be prompted to print a record of these settings in case you forget them. 2.1/ COMPUTER NETWORK CONFIGURATION Each network interface on your computer should either automatically obtain an IP address from the upstream Network DHCP server (default © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 14: Configuration

    Plug the other end of the Ethernet cable into an Ethernet dynamic IP addressing, repeat step 1 to 7. However for port on the computer. step 3, select Internet Protocol Version 6 (TCP/IPv6) in © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 15 If your client device has a WPS PIN, locate the PIN printed To access WPS using the user interface: on the client’s label or in the client documentation. From the Main menu, select Wireless Settings, then select Wi-Fi Protected Setup (WPS). © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 16 Gateway’s Status, Wi-Fi) has a built-in wireless or external wireless adapter. including Quick Links, My Network, and Verizon Zone display in the body of the page. Open the device’s wireless settings application.
  • Page 17 WAN IP address: Address of the broadband connection • QUICK LINKS Quick Links contains frequently accessed documentation, such as User Guide and Verizon Help, and settings, such as Change Wireless MENU 2.2a/ Settings, Change Admin Password, and Port Forwarding as well as The Main menu links across the top of the page to the following Logout.

  • Page 18: Main

    MAIN SCREEN VERIZON ZONE The Verizon Zone contains links to various Verizon web sites and other informational links. WIRELESS SETTINGS Overview Wireless Status Basic Security Settings Advanced Security Settings Wireless MAC Authentication 802.11 Mode Other Advanced Wireless Options © verizon.com/fios...

  • Page 19: Overview

    Please note: password letters are all lower-case XXXXXXXXXXX Wireless network name (ESSID) XXXXXXXXXXXXXXXX Wireless password (WPA2) myfiosgateway.com Administration URL XXXXXXXXXX Administrator password To reboot, press and hold the WPS button for 10 seconds. www.verizon.com/quickguides Online tutorials : © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 20: Wireless Status

    To view the status: Access the Main page. You can quickly view your Gateway’s wireless status in the My Network column. This includes all devices that have recently accessed or are currently connected to the network. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 21 Wireless Mode - displays the types of wireless device • that can join the network. • WMM - displays whether WMM is enabled on your Gateway. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 22: Basic Security

    Keep my channel selection during power cycle check box to alphanumeric characters. save your channel selection when your Gateway is rebooted. Be sure to write down the wireless settings for future use. Other wireless devices that will be connected to your © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 23: Advanced

    If WEP was selected, the WEP Settings page displays. To set the WEP security: In the Network Authentication field, select the authentication level as Open System Authentication, Shared Key Authentication or Both. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 24 128/104 bit in the Key Length field and HEX or ASCII in the WPA2 Entry Method field. If WPA2 (Wi-Fi Protected Access II) was selected, the WPA2 page Click Apply to save changes. displays. To set the WPA2 security: Enter the Pre-Shared Key. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 25 Click the 2.4 GHz SSID Broadcast or 5 GHz SSID Broadcast link for the wireless network you wish to modify. The following example uses the 2.4 GHz network. The display © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 26: Wireless Mac

    To enable access control, select the Enable Access List check To set wireless MAC authentication: box. On the Advanced Settings page, locate the Level 3 section and click the Wireless MAC Authentication link. The Wireless MAC Authentication page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 27: Mode

    802.11b (legacy mode) will cause your wireless network to slow and is not recommended. Performance – For newer wireless 802.11n devices only. • No other devices can be used. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 28: Other Advanced Wireless Options

    Click Yes. The Other Advanced Wireless Options page displays. View the following options: Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 29: Setting 18

    RTS Threshold – controls the size of the data packet that • Click Apply to save changes. the low level RF protocol issues to an RTS packet MSDU Aggregation – enables or disables MSDU • aggregation © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 30: Configuring My Network Settings

    04 / CONFIGURING MY NETWORK SETTINGS You can configure the basic network settings for your Gateway’s network. CONFIGURING MY NETWORK SETTINGS Accessing My Network Settings Using My Network Settings © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 31 Chapter 6 Configuring Security Settings. View Device Details - Click View Device Details to display the • Device Information page and view the selected device’s information, such as IP Address, MAC address, Network Connection, Lease Type, © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 32: Using My

    Click Apply to save changes. The My Network page will open with the new name and icon displayed. CONNECTIONS Accessing Network Connections Network (Home/Office) Connection Ethernet/Coax Connection Wireless Access Point Connection Broadband Ethernet/Coax Connection © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 33 To access the network connections: Select My Network, then select Network Connections. You can configure aspects of the network and Internet connections as well as create new connections. To display all connection entries, click the Advanced button. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 34: (Home/Office) Connection

    To rename a network connection, enter the new network connected to it will not be able to obtain a new DHCP address from that name in the Name field. Gateway network interface. Click Apply to save the changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 35 In the Internet Protocol section, specify one of the following: Obtain an IP Address Automatically – the network • connection is required by Verizon to obtain an IP address automatically (default). The DHCP server assigning the IP address also assigns a subnet mask address. The subnet mask address can be overridden by entering a different Configure the following sections, as needed.
  • Page 36 Caution: Do not change these settings unless specifically instructed to by (Ethernet/Coax) and Network (Home/Office) networks. Verizon. Changes could adversely affect the operation of your Gateway and your local network. DNS SERVER The DNS (Domain Name System) is the naming system method by which websites or domain names are translated into IP addresses.
  • Page 37 In the Lease Time in Minutes field, enter the amount of time a network device is allowed to connect to the Gateway with its currently issued dynamic IP address. Click Apply to save changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 38: Ethernet

    Connection (Ethernet/Coax) link. the Name field. Click Apply to save changes. CONFIGURING THE ETHERNET/COAX CONNECTION 5.2a/ To configure the connection: In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The configuration page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 39 To view the devices connected using the coaxial cable, click MTU - specifies the largest packet size permitted for the Go to WAN Coax Stats link. • Internet transmissions: – Automatic - sets the MTU (Maximum Transmission Unit at 1500) © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 40 In the Network Connections page, click Advanced. To disable the connection, click Disable. To rename the connection, enter a name in the Name field. Click Apply to save the changes. Reboot your Gateway. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 41 Connection Type - displays the type of connection. • Physical Address - displays the physical address of the • network card used for the network. MTU - specifies the largest packet size permitted for • Internet transmissions: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 42 In the Broadband Connection (Ethernet/Coax) Properties • Connection Type - displays the type of connection page, click Settings. The configuration page displays. Physical Address - displays the physical address of the • network card used for the network © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 43 Obtain an IP Address Automatically – the network • COAX LINK connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also To set the Channel, select the coax link channel as 1 to 3.

  • Page 44: Configuring Security Settings

    SECURITY protection mechanisms. SETTINGS These and other features help protect your computers from security threats on the Internet. Firewall Access Control Port Forwarding Port Triggering Remote Administration Static NAT Security Log © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 45: Firewall

    HTTP access from the Internet to the local network is blocked or permitted. Additional features, including surfing restrictions and access control, can also be configured locally through the user interface or remotely by a service provider. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 46 Limited - permits only commonly used services, such as email and • web browsing Unrestricted - permits full access of incoming traffic from the • Internet and allows all outgoing traffic, except as configured in Access Control © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 47: Access

    Control page opens with the Allows and Blocked sections displayed. The Allowed section only displays when the firewall is set to maximum security. To apply the rule to: All networked devices - select Any. • © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 48: Port

    To remove an access restriction, select the service and click To create a new rule, select the IP address in the Select IP Remove. The service is removed from the Access Control table. from Menu drop down. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 49: Port Forwarding And Port Triggering

    • Firewall blocks inbound traffic by default. • Server replies to your Gateway IP, and the connection is not sent back to the host since it is not part of a session. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 50: Remote Administration

    Enabling Remote Administration places your Gateway network at risk Port Triggering Rule page displays. from outside attacks. You can access and control your Gateway not only from within the local network, but also from the Internet using Remote Administration. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 51: Static Nat

    Diagnostic Tools - used for troubleshooting and remote system • management by a user or Verizon. Web Management remote administration access may be used to modify or disable firewall settings. Local IP addresses and other settings can also be changed, making it difficult or impossible to access your Gateway from the local network.

  • Page 52: Security Log

    Event Type - describes the event that occurred, such as a • fragmented packet or parental controls. Details - provide a reason the event occurred, such as a packet has • been blocked because of parental control. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 53 • Fragmented packet, packet exceeds – a packet has been blocked • distribution). because, after defragmentation, the packet exceeded. DHCP response - your Gateway sent a DHCP response (depends on • the distribution). © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 54 Wildcard connection hooked – debug message regarding • • NAT Error: Conflict mapping already exists – a conflict occurred connection. because the NAT mapping already exists, so NAT failed. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 55 To log the connection for handling by the firewall and application level Gateways, click the Connection States check box. To modify the types of events that display in the log, click Click Apply to save changes. Settings. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 56 Internet?” PARENTAL With that question in mind, your Gateway’s CONTROLS Parental Controls were designed to allow control of Internet access on all locally networked devices. Activating Parental Controls Rule Summary © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 57: Setting Parental Control

    In Step 1, select the computers or device where you are To remove a website or keyword, select the word, then click limiting access in the Networked Computer/Device list box, Remove. then click Add. The devices display in the Selected Devices section. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 58 You can view the rules created for your Gateway. To view the rule summary, select Rule Summary. The Rule Summary • page opens with the rule name, description, and computer or device displayed. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 59: Configuring Advanced Settings

    Advanced settings cover a wide range of sophisticated configurations for your Gateway’s firmware and network. CONFIGURING ADVANCED SETTINGS Using Advanced Settings Utilities DNS Settings Network Settings Routing Firmware Upgrade Date and Time Configuration Settings © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 60 ARP Table – displays active devices with their IP and MAC • addresses Users – creates and manages remote users • Quality of Service (QoS) – contact Technical Support for detailed • information © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 61: Utilities

    To ping an IP address, enter the IP address or domain name in the Destination field and click Go. The diagnostics will display the number of pings, status, packets sent, and round trip time. If no diagnostic status displays, click Refresh in your web browser. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 62 To reboot, click OK. Your Gateway reboots. This may take up To locate the MAC address, refer to the documentation from to a minute. the device manufacturer. To access your Gateway user interface, refresh your web Click Apply to save changes. browser. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 63 In addition, you can modify their login password and name as well as manage the number of unsuccessful login attempts a user can enter before your Gateway temporarily denies all further login attempts by that user. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 64 Click Apply to save changes. The Users page opens with the REMOTE ADMINISTRATION 8.1h/ user information displayed. The Remote Administration parameters are detailed in Chapter 4 Click Apply again to save changes and exit. Configuring Your Network Settings. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 65: Dns

    In the Host Name field, enter the name of the computer, then names, instead of IP addresses. This is useful since IP addresses enter the IP address and click Apply to save changes. The DNS Server page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 66: Settings

    To define a network object, click Add. The Edit Network Objects page displays. Select the type of network object as IP address, IP subnet, IP range, MAC address, host name, DHCP option, or protocol, and click Apply to save changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 67: Settings

    The cleanup feature locates the invalid services and removes them, preventing services exhaustion. To access this setting: Select Universal Plug and Play in the Advanced page. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 68 Modify the Service Name and Service Description, as needed. To modify the current protocol, click the Edit icon in the Action column. To add server ports, click Add Server Ports. Click Apply to save changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 69: Routing

    The Internet IPv6 service is required for this feature to work over the Internet. To disable the IPv6 service click on the “Disable” option as shown below and click Apply to have changes take effect. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 70 These specific IPv6 addresses and settings are not expected Primary DNS Server to change frequently. • To configure IPv6 WAN Static mode, select the Static option © on the IPv6 Configuration Control Page as shown below: verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 71 IPv6 LAN Configuration (select Stateful from the drop- Specify the settings to be used to assign LAN IPv6 down list) as shown in drop-down list and page below: addresses by entering the following details: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 72 LAN settings to the selected interfaces: – Ethernet/Coax IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enabled After entering all appropriate IPv6 settings click Apply to have changes take effect. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 73 To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless option on the IPv6 Configuration IPv6 LAN Configuration (select Stateful from the drop- • Control Page as shown below: down list) as shown in drop-down list and page below: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 74 To configure IPv6 LAN Stateful mode with No WAN connection, select the Stateful option on the IPv6 – Wireless Access Point 1 IPv6 Enabled Configuration Control Page as shown below: – Wireless Access Point 2 IPv6 Enabled © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 75 Specify the Stateless settings to be used to assign LAN IPv6 LAN IPv6 Link Local Address (automatically populated) • addresses by entering the following details: LAN IPv6 Address Range (start and end) • Router Advertisement Lifetime (minutes between 0-150) • © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 76 ROUTING SETTINGS 8.4b/ You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. To view the rules: Select Routing in the Advanced page. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 77 IP address to the host for a specific period of time and simultaneously designates this IP address as taken. At this point, the host is configured with an IP address for the duration of the lease. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 78: Dhcp Server Settings

    DHCP server when it connects to the network. When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly- connected computer. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 79: Firmware Upgrade

    Click Apply to save changes. 8.5/ FIRMWARE UPGRADE You can perform the following functions: Firmware Upgrade – upgrades using the Internet or a local • computer. Firmware Restore – rollbacks your firmware to a previous version. • © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 80: Firmware

    When the upgrade process completes, your Gateway automatically reboots. If the web page does not automatically refresh within one minute, you can manually refresh the page. The new firmware runs, maintaining any custom configuration and settings. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 81 To define a rule: Verify that the date and time of your Gateway is correct. Select Scheduler Rules in the Advanced page. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 82: Date And

    Select the active or inactive days of the week. To define a new active or inactive hourly range, click New Hours Range Entry. Enter the start and end time, then click Apply to save changes. Enter the name of the rule. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 83 SYSTEM SETTINGS 8.7b/ To save or load the configuration file: You can configure various system and management parameters. Select Configuration File. To configure system settings: Select System Settings in the Advanced page. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 84: Time

    Local Domain – view the local domain of the network. • capacity notification. This works in conjunction with the In the Wireless Broadband Router section, configure the following by selecting the check box: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 85 Click Apply to save changes. Low Capacity Notification Enabled – activates low • capacity notification. This works in conjunction with the Allowed Capacity before Email Notification and System Log Buffer Size. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 86: Monitoring Your Gateway

    MONITORING YOUR GATEWAY Gateway Status Advanced Status System Logging Full Status/System wide Monitoring of Connections Traffic Monitoring Bandwidth Monitoring © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 87 To view the advanced status: Select Advanced Status. A warning page displays. Click Yes. The Advanced Status page displays. To view the details of the listed monitoring options, click the link. To refresh the page, click Refresh. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 88: Gateway

    To view a specific type of log event such as Security Log, WAN DHCP Log, etc., click the appropriate link in the menu in the left column. To modify the connection properties, click the individual connection links. To update the data, click Refresh. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 89: Traffic

    To view the traffic monitoring data: In the Advanced Status page, select Traffic Monitoring. To refresh the page, click Refresh. To continuously refresh the page, click Automatic Refresh © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 90: 10 / Troubleshooting

    10 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Gateway as well as frequently asked questions. TROUBLE SHOOTING Troubleshooting Tips 10.0 Frequently Asked 10.1 Questions © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 91: Tips

    It is important to note that after performing either procedure, all previously save settings on your Gateway will be lost. • Check to be sure you are running the latest firmware on your Gateway and latest software for your network device. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 92 Verify the subnet mask address is set to 255.255.255.0. Solid red – Unable to connect to the Internet • • Fast flash red – Gateway is overheating. Please verify your Gateway is upright and has sufficient ventilation © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 93 Unlit – Indicates no link to the upstream MoCA device • WAN Ethernet Solid green – Indicates network link • Unlit – Indicates no Ethernet link • Solid green – Indicates a network link • © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 94: Frequently

    IS THE WIRELESS OPTION ON BY DEFAULT ON MY 10.1c/ the three. GATEWAY? Yes, your Gateway’s wireless option is activated out of the box. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 95 Ethernet signal the computer can understand. First, check the connection and verify all cables are connected correctly. Then verify the NIM is still connected and check the Ethernet connection to the NIM from the computer. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 96: Specifications

    Your Gateway is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases. SPECIFICATIONS General Specifications 11.0 LED Indicators 11.1 Environmental 11.2 Parameters © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 97: General

    IP versions 4 and 6 MoCA WAN: 1350 – 1675 MHz and MoCA: 975 - 1025 MHz MoCA LAN: 1125 – 1225 MHz Wired WAN Ethernet: 10/100/1000 Mbps Speed: auto-sensing Wired LAN Ethernet: 10/100/1000 Mbps auto-sensing © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 98: Led

    WAN Coax, LAN Coax, WAN Ethernet, and Rear Panel: LAN Ethernet [4] 11.2/ ENVIRONMENTAL PARAMETERS DIMENSIONS AND WEIGHT FiOS Quantum Gateway (unit only) Size: 3.63” width x 9.56” height x 8.50” depth Weight: 1.56 lbs / 0.71 kg © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 99: Notices

    12 / NOTICES This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. NOTICES Regulatory Compliance 12.0 Notices © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 100: Regulatory Compliance Notices

    The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Verizon may void the user’s authority to operate the equipment. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 101 Copies of the licenses and a downloadable Warning! The WAN Coax Port is intended for connection to Verizon FiOS only. It copy of the source code for the open source software that is used in must not be connected to any exterior or interior coaxial wires not designated this product are available on the following website: for Verizon FiOS.
  • Page 102 CHOICE. COUNTLESS REASONS. THAT’S POWERFUL. Version: 1.0.2...

Table of Contents