Verizon FSNO21VA User Manual

Internet gateway for business

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Instructions manual (53 pages)

Quick start manual (14 pages)

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Table of Contents

Quick Links

Verizon

Internet

Gateway

for Business

USER

GUIDE

Model FSNO21VA

Table of Contents

Troubleshooting

Summary of Contents for Verizon FSNO21VA

Page 2: Table Of Contents
INTRODUCTION WI-FI SETTINGS Inside the box Overview Getting to Know Your Basic Settings Verizon Internet Gateway Advanced Settings for Business Setting Up Your Verizon 04 / Internet Gateway for Business CONNECTED DEVICES Device Settings 02 / Setting Content Controls CONFIGURING YOUR VERIZON INTERNET GATEWAY Universal Plug &...
Page 3 05 / 07 / CONFIGURING ADVANCED SPECIFICATIONS SETTINGS General Security & Firewall Specifications Network Settings Connections Diagnostics & Monitoring 08 / System NOTICES Regulatory Compliance 06 / Notices TROUBLESHOOTING Troubleshooting Tips Frequently Asked Questions http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 4: Introduction
01 / INTRODUCTION Inside the box Getting to Know Your Verizon Internet Gateway for Business Setting Up Your Verizon Internet Gateway for Business...
Page 5: Inside The Box
INSIDE ThE bOx 1.0/ INSIDE ThE bOx Inside the product package you should find the following items. Contact Verizon if any item is missing or damaged. • Verizon Internet Gateway for Business • Setup guide • Power adapter • Ethernet cable 1.1/...
Page 7 GETTING TO KNOW YOUR VERIZON INTERNET GATEWAY FOR bUSINESS 1.1a/ RESET bUTTON If you experience difficulties with your Gateway or you want to revert all settings that you have changed, the reset function allows you to reset the Gateway back to its factory default state. To...
Page 8 Hard blink red Setup complete 50% bright white Regular usage Wi-Fi disabled by user Solid green Pairing WPS pairing Hard blink blue Factory reset Fast blink lime Other Firmware error Soft blink red http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 9: Setting Up Your Verizon Internet Gateway For Business
No Ethernet connection 1.2/ SETTING UP YOUR VERIZON INTERNET GATEWAY FOR bUSINESS Your Gateway comes with a pre-installed SIM card and can be up and running in just a couple of minutes. The SIM card is only authorized for use in the Gateway. You may not remove the SIM card and insert it into another device.
Page 10 For Wired Connection: Ethernet RJ-45 (LAN) port (10Base-T/100Base-TX/1000Base-TX) • For Wi-Fi Connection: IEEE 802.11a/b/g/n/ac/ax wireless capability • An installed TCP/IP service • Web browser such as Microsoft Edge, Firefox, Safari, or Google Chrome http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 11 Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Verizon Internet Gateway for Business. Plug the Gateway into a power outlet with the included power adapter.
Page 12 5 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection. Go to 2.2/ Main Screen to login to your Gateway and configure settings such as Wi-Fi security. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 13: Configuring Your Verizon Internet Gateway For Business
02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR bUSINESS Configure Your Verizon Internet Gateway for Business Computer Network Configuration Main Screen...
Page 14 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS Connecting your Verizon Internet Gateway for Business and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser.
Page 15: Configure Your Verizon Internet Gateway For Business
CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR bUSINESS Open a web browser on the device connected to your Verizon Internet Gateway for Business network. In the browser address field (URL), enter: https://192.168.0.1, then press the Enter Enter key on your keyboard.
Page 16 Wizard displays to help step you through the setup process. On the Log in to Verizon Internet Gateway Log in to Verizon Internet Gateway screen, enter the password that is printed next to the Password on the label on the back of your Gateway.
Page 17 CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR BUSINESS For your protection, your Gateway is pre-set at the factory to use WPA2 (Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the best setting for most users and provides security.
Page 18 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS when you change the Wi-Fi name or Wi-Fi password. When this occurs, your Gateway will detect this situation and prompt you to reconnect using the new settings. The You’re all set up! You’re all set up! screen displays once your Gateway verifies...
Page 19: Computer Network Configuration
CONFIGURE YOUR VERIZON INTERNET GATEWAY FOR BUSINESS If your Gateway is subsequently reset to the factory default settings, the settings printed on the label will again be in effect. If your Gateway fails to connect, follow the troubleshooting steps in the Troubleshooting section of this guide.
Page 20 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS 2.1a/ CONFIGURING DYNAMIC IP ADDRESSING To configure a computer to use dynamic IP addressing: WINDOWS 7/8 In the Control Panel, locate Network and Internet Network and Internet, then select View Network Status and Tasks View Network Status and Tasks.
Page 21 COmpUTER NETWORk CONFIGURATION WINDOWS 10 On the Windows desktop, click on the Start Start icon. Select Settings Settings and click Network & Internet Network & Internet. In the Network & Internet, click Ethernet Ethernet. Select Network and Sharing Center Network and Sharing Center. The View your basic View your basic network information and set up connections network information and set up connections window...
Page 22 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS MACINTOSh OS x Click the Apple Apple icon in the top left corner of the desktop. A menu displays. Select System Preferences System Preferences. The System Preferences window displays. Click Network Network.
Page 23 COmpUTER NETWORk CONFIGURATION CONNECTING A WI-FI DEVICE USING WPS Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure Wi-Fi network connection. Instead of manually entering passwords or multiple keys on each Wi-Fi client, such as a laptop, printer, or external hard drive, your Gateway creates a secure Wi-Fi network connection.
Page 24 02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS Enable the protected setup by moving the selector to on Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the WPS button on your Gateway for more than two seconds,...
Page 25 COmpUTER NETWORk CONFIGURATION After pressing the WPS button on your Gateway, you have two minutes to press the WPS button on the client device before the WPS session times out. When the WPS button on your Gateway is pressed, the Status LED on the front of your Gateway begins flashing blue.
Page 26: Main Screen
02 / CONFIGURING YOUR VERIZON INTERNET GATEWAY FOR BUSINESS Gateway’s default Wi-Fi network name and password are located on the sticker on the back of your Gateway. Verify the changes were implemented by using the device’s web browser to access a site on the internet.
Page 27 System\System Status System\System Status on the screen. This section displays the status of your Gateway’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway for Business and Wi-Fi extender(s) (if connected).
Page 29 mAIN SCREEN...
Page 31 mAIN SCREEN OPEN SOURCE SOFTWARE To view: From the Basic Basic menu, select System System from the left pane and then click Open Source Software Open Source Software.
Page 32: Wi-Fi Settings
03 / WI-FI SETTINGS Overview Basic Settings Advanced Settings...
Page 33 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 34: Overview
OVERVIEW 3.0/ OVERVIEW Your Verizon Internet Gateway for Business provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. 802.11b has a maximum data rate of 11 Mbps, 802.11a and 802.11g have a maximum data rate of 54 Mbps, 802.11n has a maximum data...
Page 35: Basic Settings
If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically. Note: The SSID is the network name. All devices must use the same SSID. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 36 BASIC SETTINGS To configure the Wi-Fi Security Security, click the setup button and select WPA2 WPA2 or WPA3 WPA3. Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network.
Page 37 Wi-Fi network if they use the correct Wi-Fi password. Enter the MAC address of a device and click Add new Add new device device. Repeat step 2 and step 3 to add additional devices, as needed. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 38 SSID does not change when you make a change to your primary network SSID. The Verizon Internet Gateway for Business is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory to the default Wi-Fi network name (SSID) which is displayed on a sticker located on the back of the Gateway followed by hyphen guest (-Guest).
Page 39 Wi-Fi network name (SSID) which is displayed on a sticker located on the back of the Gateway followed by hyphen IoT (-IoT). For example, if the Gateway is shipped with a default SSID of “Verizon-ABCDE” then the default SSID for IoT Wi-Fi is “Verizon- ABCDE-IoT”. http://setup.verizon.com/businessinternetgateway |...
Page 40 BASIC SETTINGS To enable IoT Wi-Fi link: From the Basic Basic menu, select Wi-Fi Wi-Fi and then click IoT Network Network. Move the selector to on. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically.
Page 41 To access WPS using the user interface: From the Basic Basic menu, select Wi-Fi Wi-Fi and then click Wi-Fi Wi-Fi Protected Setup (WPS) Protected Setup (WPS). Enable the protected setup by moving the selector to on http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 42 BASIC SETTINGS Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the WPS button on your Gateway for more than two seconds, then click the Start WPS Start WPS button in Option 1 Option 1 to start the WPS registration process.
Page 43: Advanced Settings
ADVANCED SETTINGS 3.2a/ PRIMARY NETWORK Self-Organizing Network (SON) The Verizon Internet Gateway for Business supports 2.4 GHz and 5 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection.
Page 44 AdVANCEd SETTINGS To configure SON, Wi-Fi radio, SSID and security settings: From the Advanced Advanced menu, select Wi-Fi Wi-Fi from the left pane and then click Primary Network Primary Network. To enable SON, move the selector to on To activate the Wi-Fi radio, move the selector to on on.
Page 45 Wi-Fi by prioritizing these data streams. • WMM Power Save WMM Power Save - improves battery life on mobile Wi-Fi devices such as smart phones and tablets by fine-tuning power consumption. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 46 AdVANCEd SETTINGS 3.2b/ RADIO MANAGEMENT You can configure the channel settings for the 2.4 GHz and 5 GHz band(s) of your Wi-Fi network. To view and configure the channel settings: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Radio Radio Management Management.
Page 47 Gateway to identify the radio channels providing the best Wi-Fi performance. On the Radio Management Radio Management page for either 2.4 GHz or 5 GHz, the following information displays and can be configured: http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 48 AdVANCEd SETTINGS • Channel Analysis Channel Analysis - scans and displays channel bandwidth and signal strength of available APs. Channel Channel Score Score displays a network congestion score of zero to ten in each Wi-Fi channel. It can be used to determine which channels to use or to avoid.
Page 49 To view the channel settings history: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Radio Radio Management Management. Click on History History to display the channel settings history. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 50: Connected Devices
04 / CONNECTED DEVICES Device Settings Setting Content Controls Universal Plug & Play...
Page 51 04 / CONNECTED DEVICES You can view the settings of the network devices connected to the network of your Verizon Internet Gateway for Business. The abundance of harmful information on the internet poses a serious challenge for employers and parents alike as they ask “How can I regulate...
Page 52: Device Settings
dEVICE SETTINGS 4.0/ DEVICE SETTINGS To view and manage the connected devices on your network: From the Basic Basic menu, select Devices Devices from the left pane. . The screen displays information about connected devices including Device Name Device Name and identifiers, Content Controls Content Controls, the type of network connection, and settings that you can view and configure.
Page 53 For additional information about blocking websites, refer to “Setting Content Controls” on page 57. Click the Settings icon to access the Device Settings Device Settings page for that device: http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 54 dEVICE SETTINGS...
Page 55 For example, you could allow specific applications, such as video conferencing, voice, and chat, to access servers in the local network. To access the Port Forwarding page, click the setup button. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 56 dEVICE SETTINGS For additional information, refer to the Port Forwarding section in Chapter 5 Configuring Advanced Settings. Access Control Access Control - Access Control restricts access from To access the Access the local network to the internet. Control page, click the setup button. For additional information, refer to the Access Control section in Chapter 5 Configuring Advanced Settings.
Page 57: Setting Content Controls
‘any’ in its site name. To limit device access: From the Basic Basic menu, select Devices Devices from the left pane then click Content Controls Content Controls. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 58 SETTING CONTENT CONTROlS To use the default Rule Templates, Rule Templates, select one of the pre- defined rules as shown on screen to quickly setup access policy for devices on your network. To create a new access policy, click on the New Rule New Rule and the configuration page displays.
Page 59 Devices Devices to add a device where you are limiting access. Click Apply Apply to save changes. To remove a device from the l l ist, click Remove Remove for the assigned device. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 60 SETTING CONTENT CONTROlS Click Add Exceptions Add Exceptions for the following exception options: • Enter the name of the website or keywords within a URL to block/allow the specified websites and websites with names containing the specified keyword. Click Apply Apply to save changes.
Page 61: Universal Plug & Play
The cleanup feature locates the invalid services and removes them, preventing services exhaustion. To access this setting: From the Advanced Advanced menu, select Devices Devices from the left pane Universal Plug & Play Universal Plug & Play. and then click http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 62 UNIVERSAl plUG & plAY To enable UPnP and allow UPnP services to be defined on any network hosts, select the UPnP Enabled UPnP Enabled check box. To enable automatic cleanup of invalid rules, select Enable Enable Automatic Cleanup of Old Unused UPnP Services Automatic Cleanup of Old Unused UPnP Services check box.
Page 63: Configuring Advanced Settings
05 / CONFIGURING ADVANCED SETTINGS Security & Firewall Network Settings Diagnostics & Monitoring System...
Page 64 05 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Verizon Internet Gateway for Business’ firmware, security setup and network. The security suite of your Gateway includes comprehensive and robust security services, such as stateful...
Page 65 This chapter covers the following advanced features: Security & Firewall Security & Firewall • General Firewall – manages the security level for the firewall. • Access Control – restricts access from the local network to the internet. • DMZ Host – allows a single device on your primary network to be fully exposed to the internet for special purposes such as video conferencing.
Page 66 Port Configuration – sets up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. • Routing – manages the routing and IP address distribution rules. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 67 Diagnostics & Monitoring Diagnostics & Monitoring – performs diagnostic tests and displays the details and status of: • Bandwidth Monitoring • System Logging • Full Status/System wide Monitoring of Connections/Traffic Monitoring • Backhaul Logging Advanced System Settings Advanced System Settings •...
Page 68: Security & Firewall
The firewall rules specify the type of services on the internet that are accessible from the local network and types of services in the local network that are accessible from the internet. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 69 SECURITY & FIREWAll Each request for a service that the firewall receives is checked against the firewall rules to determine whether the request should be allowed to pass through the firewall. If the request is permitted to pass, all subsequent data associated with this request or session is also allowed to pass, regardless of its direction.
Page 70 SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration: From the Security & Firewall General Security & Firewall General settings page, click on desired IPv4 settings/IPv6 settings IPv4 settings/IPv6 settings option to configure IPv4/ IPv6 security. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 71 SECURITY & FIREWAll Select a security level by clicking one of the radio buttons. Using the Low Security Low Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access. Click Apply Changes Apply Changes to save changes.
Page 72 Networked Device or Network Group - select Any Any. • Specific devices only – select networked device or User User Defined Defined. Select the networked device to be allowed or blocked in the list. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 73 SECURITY & FIREWAll In the Add devices Add devices, enter the group name, then click Add Add. The new network group is automatically added to the Access Access Control Control section. To block a service, select the internet protocol to be blocked in the Protocol Protocol field.
Page 74 To modify the current settings, click the edit icon in the action column and then the Apply Apply button. To remove an access restriction, click the trash icon. The rule is removed from the Access Control table. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 75 SECURITY & FIREWAll 5.0c/ DMZ hOST DMZ Host allows a single device on your primary network to be fully exposed to the internet for special purposes like video conferencing. Warning: Enabling DMZ Host is a security risk. When a device on your network is a DMZ Host, it is directly exposed to the internet and loses much of the protection of the firewall.
Page 76 Add to list. The screen displays opened pinhole port and its status. It shows the IP addresses of remote device and connected device on your network. Click Apply Changes Apply Changes to save changes. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 77 SECURITY & FIREWAll 5.0e/ PORT FORWARDING You can activate port forwarding to expose the network to the internet in a limited and controlled manner. For example, enabling applications, such as video conferencing and voice, to work from the local network as well as allowing internet access to servers within the local network.
Page 78 Port Forwarding Rules in the Security & Firewall Security & Firewall section. To create or edit a protocol rule, click the Add new Add new or Edit Edit icon in the action column. The Edit Service Edit Service page displays. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 79 SECURITY & FIREWAll Modify the Service Name Service Name and Service Description Service Description, as needed. To add server ports, click Add Add. To modify the current protocol, click the Edit Edit icon in the action column. The Edit Service Server Ports Edit Service Server Ports page displays.
Page 80 UDP port 2222. This results in your Gateway accepting the inbound traffic from the web server and sending it back to the network host which originated the outgoing traffic to UDP port 2222. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 81 SECURITY & FIREWAll To configure port triggering: From the Advanced Advanced menu, select Security & Firewall Security & Firewall and then click Port Triggering Port Triggering. To add a service as an active protocol, enter the application name, configure its inbound and outbound (triggered/ forwarded) port range, then select the protocol.
Page 82 Verify that the date and time of your Gateway is correct. Select Scheduler Rules Scheduler Rules in the Security & Firewall Security & Firewall section. Click Add Add. The Rule Scheduler Rule Scheduler page displays. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 83 SECURITY & FIREWAll Enter the name of the rule, select the active or inactive days of the week and the start and end time range. Specify if the rule is active active or inactive inactive at the scheduled time. Click Apply Changes Apply Changes to save changes.
Page 84 DNS table. If not, you can only modify the host name. To access the DNS server: From the Advanced Advanced menu, select Network Settings Network Settings and then click DNS Server DNS Server. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 85: Network Settings
NETWORk SETTINGS To disable DNS rebind protection for all devices connected to the Gateway, untick the check box of Enable DNS Rebind Enable DNS Rebind Protection. Protection. Warning: Disabling this protection may create a risk of cyber security attack to devices connected to this Gateway. To add a computer stored in the DNS DNS table, click Add DNS Add DNS...
Page 86 When using Dynamic DNS, each time the public IP address changes, the DNS database is automatically updated with the new IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 87 NETWORk SETTINGS To set up dynamic DNS: Select Dynamic DNS Dynamic DNS in the Network Settings Network Settings section. To set up a new entry, click the Add Add button. Configure the following parameters: • Host Name Host Name – enter the full domain name for your Dynamic DNS domain.
Page 89 NETWORk SETTINGS If the host wishes to terminate a lease before its expiration, it sends a release message to the DHCP server. This makes the IP address available for use by other hosts. The DHCP server performs the following functions: •...
Page 90 To enable the DHCP server, select DHCP Server DHCP Server in the IPv4 IPv4 Address Distribution Address Distribution field. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defined below. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 91 NETWORk SETTINGS To configure the DHCP server, complete the following fields: • Start IP Address Start IP Address – enter the first IP address that your Gateway will automatically begin assigning IP addresses from. Since your Gateway’s default IP address is 192.168.0.1, the default start IP address should be 192.168.0.2.
Page 92 To view a list of computers: On the IPv4 Address Distribution IPv4 Address Distribution page, click Connection List Connection List. To define a new static connection with a fixed IP address, click Add static connection Add static connection. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 93 NETWORk SETTINGS Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. 5.1e/ IPV6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings.
Page 94 You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Basic Basic/Devices Devices/Devices Devices page by selecting the Settings icon to access the Device Settings Device Settings page for that device. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 95 NETWORk SETTINGS LAN IPv6 Stateful (DhCPv6) with No WAN Settings To configure IPv6 LAN Stateful mode with no WAN connection, select the Stateful option on the IPv6 IPv6 Configuration Controls Configuration Controls page as shown below: Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 96 LAN IPv6 Stateless with No WAN Settings To configure IPv6 LAN Stateless mode with no WAN connection, select the Stateless Stateless option on the IPv6 IPv6 Configuration Controls Configuration Controls page as shown below: http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 97 NETWORk SETTINGS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless Stateless from the dropdown list) • LAN Link Local Address LAN Link Local Address (automatically populated) •...
Page 98 DhCPv6 WAN with LAN IPv6 Stateful (DhCPv6) Settings To configure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) Stateful (DHCPv6) option on the IPv6 Configuration Controls IPv6 Configuration Controls page as shown below: http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 99 NETWORk SETTINGS Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful Stateful from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) •...
Page 100 Stateless Stateless option on the IPv6 Configuration IPv6 Configuration Controls Controls page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 101 NETWORk SETTINGS • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) • LAN Link Local Address LAN Link Local Address (automatically populated) •...
Page 102 Assigned Prefix (A numeric value between 16 and 128) • IPv6 WAN Address IPv6 WAN Address • Default Gateway Default Gateway: Verizon Internet Gateway for Business • WAN Link Local Address AN Link Local Address – IPv6 IPv6 (Primary) DNS Address 1 DNS Address 1 –...
Page 103 NETWORk SETTINGS Static WAN with LAN IPv6 Stateful Settings To configure IPv6 LAN Stateful mode with Static Static WAN, select the Stateful (DHCPv6) Stateful (DHCPv6) option on the IPv6 Configuration IPv6 Configuration Controls Controls page as shown below: Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 104 Stateless Stateless option on the IPv6 Configuration IPv6 Configuration Controls Controls page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 105 NETWORk SETTINGS • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) • LAN Link Local Address LAN Link Local Address (automatically populated) •...
Page 106 When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly connected computer. Click Apply Apply to save changes. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 107 All networkable devices have a unique MAC address. When replacing a network device on your Verizon Internet Gateway for Business, you can simplify the installation process by copying the MAC address of the existing device to your Verizon Internet Gateway for Business.
Page 108 In the To physical address To physical address field, enter the MAC address of your new device. To locate the MAC address, refer to the documentation from the device manufacturer. Click Apply Apply to save changes. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 109 NETWORk SETTINGS 5.1h/ NDP TAbLE You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses for each device: select NDP (Neighbor Discovery Protocol ) Table Table in the Network Settings Network Settings section.
Page 110 Ethernet and other network devices. Note: When a network connection is disabled, the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Gateway network interface. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 111 NETWORk SETTINGS To view the connection: On the Network Connections Network Connections page, click the Network Network (Home/Office) (Home/Office) connection link. The Network (Home/ Office) Network (Home/ Office) Properties Properties page displays.
Page 112 Name field. Click Save Save to save the changes. CONFIGURING ThE hOME/OFFICE NETWORK To configure the network connection: In the Network (Home/Office) Network (Home/Office) properties page, click Settings Settings. The configuration page displays. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 113 NETWORk SETTINGS Configure the following sections, as needed.
Page 114 IP address IP address and Subnet Mask Subnet Mask: the network connection uses a permanent or static IP address IP address and Subnet Mask Subnet Mask address, provided by Verizon or experienced network technician. • Bridge Bridge In the Bridge...
Page 115 NETWORk SETTINGS Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of your Gateway and your local network. Verify the following information: – IP Passthrough IP Passthrough – select to disable Wi-Fi and routing capabilities of the Gateway. ...
Page 116 (vendor class Identifier) DHCP vendor class is related to DHCP option 60 configuration within the Gateway. Adding option 60 configurations allows a particular vendor to get a lease from a specified pool of addresses. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 117 NETWORk SETTINGS Routing Table You can configure your Gateway to use static or dynamic routing. • Static routing Static routing – specifies a fixed routing path to neighboring destinations based on predetermined metrics. • Dynamic routing Dynamic routing – automatically adjusts how packets travel on the network.
Page 118 Network Connections. Network Connections. To access the connection settings pages, click on the link of the Wi-Fi Access Point connections listed under Network Network name name on the Network Connections Network Connections page. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 119 NETWORk SETTINGS From the connection’s Enable Settings Enable Settings page, to enable or disable the connection, move the selector to on on or off off. To rename the connection, enter a name in the Name Name field. Click Apply Apply to save the changes. Reboot your Gateway.
Page 120 Ethernet cable inserted into one of your Gateway’s Ethernet LAN ports. To view the connection settings: To access the Ethernet Ethernet properties page, click the Ethernet Ethernet link listed under Network name Network name on the Network Connections Network Connections page. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 121 NETWORk SETTINGS To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes. CONFIGURING EThERNET PROPERTIES To configure the connection: In the Ethernet Ethernet page, click Settings Settings. The configuration page displays.
Page 122 Physical Address – displays the physical address of the network card used for the network. • MTU - specifies the largest packet size permitted for – Automatic Automatic: sets the MTU (Maximum Transmission Unit at 1500). http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 123 NETWORk SETTINGS – Automatic by DHCP Automatic by DHCP: sets the MTU according to the DHCP connection. – Manual Manual: allows you to manually set the MTU. • HW Switch Ports HW Switch Ports – displays the status of each LAN port. Click Apply Apply to save the changes.
Page 124 Name Name field. Click Apply Apply to save changes. CONFIGURING ThE EThERNET CONNECTION To configure the connection: In the Broadband Connection (Ethernet) Broadband Connection (Ethernet) page, click Settings Settings. The configuration page displays. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 125 NETWORk SETTINGS Configure the following settings, as needed.
Page 126 Internet Protocol section of WAN IP Address WAN IP Address, specify one of the following: – No IPv4 Address No IPv4 Address: the connection has no IP address. This is useful if the connection operates under a bridge. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 127 – Obtain an IPv4 Address Automatically Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address.
Page 128 You can view the properties of your broadband connection (your connection to the internet). To view the connection settings: In the Network Connections Network Connections page, click the Broadband Broadband Connection (Cellular) Connection (Cellular). http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 129 NETWORk SETTINGS From the connection’s Enable Settings Enable Settings page, to enable or disable the connection, move the selector to on on or off off. To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes.
Page 130 05 / CONFIGURING ADVANCED SETTINGS CONFIGURING ThE bROADbAND CONNECTION To configure the connection: On the bottom of the Broadband Connection (Cellular) Broadband Connection (Cellular) page, click Settings Settings. The configuration page displays. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 131 NETWORk SETTINGS Configure the following settings, as needed. General Verify the following information: • Status Status – displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type – displays the type of connection interface.
Page 132 • In the Expires In Expires In field, enter the amount of time a network device is allowed to connect to the Verizon Internet Gateway for Business with its currently issued dynamic IP address. • IPv4 DNS - IPv4 DNS - selects Obtain IPv4 DNS Address Dynamically Obtain IPv4 DNS Address Dynamically for using Dynamic DNS.
Page 133 NETWORk SETTINGS • Internet Connection Firewall - Internet Connection Firewall - allows you to enable or disable the firewall configuration on this interface. Click Apply Apply to save changes. 5.1j/ NETWORK ObJECTS Network objects define a group, such as a group of computers, on your Gateway network by MAC address, IP address, and/or host name.
Page 134 Apply Changes to save changes. 5.1k/ PORT CONFIGURATION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 135 NETWORk SETTINGS To configure the ports: Select Port Configuration Port Configuration in the Network Settings Network Settings section. To emulate the speed and duplex configuration of the port with which it’s communicating, select Auto Auto or select the port speed and duplicity. Click Apply Changes Apply Changes to save changes.
Page 136 To add a new Route, click New Route New Route. Specify the following parameters: • Routing Entry Routing Entry – select the IP address type. • Name Name – the network connection type. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 137 NETWORk SETTINGS • Destination Destination – enter the destination IP of the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0. • Netmask Netmask – enter the network mask. This is used in conjunction with the destination to determine when a route is used.
Page 138: Diagnostics & Monitoring
To continuously refresh the page, click Auto-refresh on Auto-refresh on. 5.2b/ DIAGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: Select Diagnostics Diagnostics in the Diagnostics & Monitoring Diagnostics & Monitoring section. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 139 dIAGNOSTICS & mONITORING To ping an IP address, enter the IP address or domain name in the Destination Destination field and click Go The diagnostics will display the number of pings, status, packets sent, and round trip time. If no diagnostic status displays, click refresh in your web browser.
Page 140 05 / CONFIGURING ADVANCED SETTINGS To view a specific time of log event, click on the Options Options button. Select your preferred logging time. Click Save Save to save changes. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 141 dIAGNOSTICS & mONITORING To view a specific type of log event such as Security Log, WAN Log, etc., click the appropriate link in the menu on the top. To update the data, click Refresh Refresh. 5.2d/ SYSTEM-WIDE CONNECTIONS You can view a summary of the monitored data collected for your Gateway.
Page 142 05 / CONFIGURING ADVANCED SETTINGS To modify the connection properties, click the individual connection links. To continuously refresh the page, click Auto-refresh on Auto-refresh on. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 143 dIAGNOSTICS & mONITORING 5.2e/ bACKhAUL LOGGING You can view a summary of the BHM (backhaul modes: Ethernet and Wi-Fi) status of your network. To view the backhaul modes log: Select Backhaul Logging Backhaul Logging in the Diagnostics & Monitoring Diagnostics & Monitoring section.
Page 144: System
Auto-refresh on. This section displays the status of your Gateway’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway for Business and extender(s) (if connected). http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 145 SYSTEm...
Page 147 SYSTEm 5.3b/ DATE & TIME SETTINGS You can set the time zone and enable automatic time updates. To configure the settings: From the Advanced Advanced menu, select System. System. Select Date & Time Date & Time in the System System section.
Page 148 To refresh the page, click Refresh Refresh. 5.3c/ FACTORY RESET You can use this functionality to save and load configuration files. These files are used to backup and restore the current configuration of your Gateway. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 149 SYSTEm Only configuration files saved on a specific Verizon Internet Gateway for Business can be applied to that Verizon Internet Gateway for Business. You cannot transfer configuration files between Gateways. Warning: Manually editing a configuration file can cause your Gateway to malfunction or become completely inoperable.
Page 150 Browse to the location of the file, and click the Restore Restore button to begin the configuration uploading process. Accessing the My Fios App My Fios App or the My Verizon My Verizon account also allows you to restore the previously saved settings. Select http://setup.verizon.com/businessinternetgateway |...
Page 151 SYSTEm Restore from account Restore from account and use My Fios App My Fios App or My Verizon My Verizon account to restore the saved settings to the Gateway. Click the Restore Restore button. Your Gateway will automatically restart with that configuration.
Page 152 05 / CONFIGURING ADVANCED SETTINGS 5.3d/ LED bRIGhTNESS The Verizon Internet Gateway for Business allows you to set the LED brightness to turn Off (0%) or stay bright (50% or 100%) using the user interface. To control the LED brightness: Select LED Brightness LED Brightness in the System System section.
Page 153 Open Source Software. 5.3f/ REbOOT VERIZON INTERNET GATEWAY FOR bUSINESS Warning: Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Gateway using the Reboot Router feature. Refer to 1.1a/ Reset Button for factory reset function.
Page 154 Enabling Remote Administration places your Gateway network at risk from outside attacks. You can access and control your Gateway not only from within the local network, but also from the internet using Remote Remote Administration Administration. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 155 • Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon. Remote administration access of Web Management may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary.
Page 156 05 / CONFIGURING ADVANCED SETTINGS 5.3h/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings: Select System Settings System Settings in the System System section. . http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 157 In the Router Status Router Status section, configure the following: • Router’s Hostname Router’s Hostname – enter the host name of your Verizon Internet Gateway for Business. • Local Domain Local Domain – view the local domain of the network. •...
Page 158 Enter the Primary HTTP Management Port Primary HTTP Management Port. Refer to 5.3g Remote Administration for using this feature. • In the System Logging System Logging section move the selector to on on to activate system logging. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 159 SYSTEm • Remote System Notify Level Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging. • Remote Security Notify Level Remote Security Notify Level – specify the type of information, such as none, error, warning, and information, received for remote network security logging.
Page 160: Troubleshooting
06 / TROUbLE ShOOTING Troubleshooting Tips Frequently Asked Questions...
Page 161 06 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Verizon Internet Gateway for Business as well as frequently asked questions. Although the majority of internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g.
Page 162: Troubleshooting Tips
TROUBlESHOOTING TIpS Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Gateway and your local network. 6.0/ TROUbLEShOOTING TIPS 6.0a/ IF YOU ARE UNAbLE TO CONNECT TO ThE INTERNET: •...
Page 163 06 / TROUBLESHOOTING 6.0b/ IF YOU ARE UNAbLE TO CONNECT TO YOUR VERIZON INTERNET GATEWAY FOR bUSINESS USING WI-FI: • Be sure your Wi-Fi device is within range of your Gateway; move it closer to see if your connection improves.
Page 164 6.0c/ ACCESSING YOUR VERIZON INTERNET GATEWAY FOR bUSINESS IF YOU ARE LOCKED OUT • If your Gateway connection is lost while making configuration changes, a setting that locks access to Gateway’s UI may have...
Page 165 Verify your Gateway is properly installed, LAN connections are correct, and that the Gateway and communicating network devices are all powered on. • Confirm that the computer and your Gateway are both on the same network segment. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 166 TROUBlESHOOTING TIpS If unsure, let the computer get the IP address automatically by initiating the DHCP function, then verify the computer is using an IP address within the default range of 192.168.0.2 through 192.168.0.254. If the computer is not using an IP address within the correct IP range, it will not connect to your Gateway.
Page 167 • Under limited circumstances you may use a port forwarding configuration on the Gateway, based on the application you are using (refer to the 5.0e/ Port Forwarding section or Verizon’s support online help for more details). 6.0g/ FRONT LED AND WPS bUTTON...
Page 168 TROUBlESHOOTING TIpS Front LED Mode Status LED Pattern Setup complete 50% bright white Regular usage Wi-Fi disabled by user Solid green Pairing WPS pairing Hard blink blue Factory reset Fast blink lime Other Firmware error Soft blink red The rear panel’s WPS Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/paring mode.
Page 169: Frequently Asked Questions
06 / TROUBLESHOOTING 6.1/ FREQUENTLY ASKED QUESTIONS 6.1a/ I’VE RUN OUT OF EThERNET PORTS ON MY VERIZON INTERNET GATEWAY FOR bUSINESS. hOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Gateway.
Page 170 FREqUENTlY ASkEd qUESTIONS 6.1c/ IS ThE WI-FI OPTION ON bY DEFAULT ON MY GATEWAY? Yes, your Gateway’s Wi-Fi option is activated out of the box. 6.1d/ IS ThE WI-FI SECURITY ON bY DEFAULT WhEN ThE WI-FI OPTION IS ACTIVATED? Yes, with the unique WPA2 (Wi-Fi Protected Access II) key, also called the Wi-Fi Password, that is printed on the sticker on the back of your Gateway.
Page 171 Basic menu, select Devices Devices from the left pane. . Click the Settings icon to access the Device Settings Device Settings page for that device to view detailed IP address information for the device. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 172 FREqUENTlY ASkEd qUESTIONS 6.1i/ I USED DhCP TO CONFIGURE MY NETWORK. DO I NEED TO RESTART MY COMPUTER TO REFRESh MY IP ADDRESS? No. In Windows 8, Windows 10 and Mac OSX, unplug the Ethernet cable or Wi-Fi card, then plug it back in. 6.1j/ I CANNOT ACCESS MY GATEWAY UI.
Page 173 MANY COMPUTERS CAN bE CONNECTED ThROUGh MY GATEWAY? Your Gateway is capable of 254 connections, but we recommend having no more than 132 connections. As the number of connections increases, the available speed for each computer decreases. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 174: Specifications
07 / SPECIFICATIONS General Specifications Connections...
Page 175 07 / SPECIFICATIONS The specifications for your Verizon Internet Gateway for Business are as follows. This includes standards, cabling types and environmental parameters. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 176: General Specifications
GENERAl SpECIFICATIONS Note: The specifications listed in this chapter are subject to change without notice. 7.0/ GENERAL SPECIFICATIONS Model Number: FSNO21VA Technical Standard: LTE Category 18, 5G NR Sub 6 Frequency band: 4G LTE Band: B2/B5/B13/B48/B66 5G Band: n2/n5/n48/n66/n77 Wi-Fi Standard: 802.11 a/b/g/n/ac/ax...
Page 177: Connections
07 / SPECIFICATIONS 7.1/ CONNECTIONS DC Input: source adapter: 12V/3A Ethernet: RJ-45 Gigabit LAN ports x 4, WAN port x 1 http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 178: Notices
08 / NOTICES Regulatory Compliance Notices...
Page 179 08 / NOTICES This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. http://setup.verizon.com/businessinternetgateway | ©2023 Verizon. All Rights Reserved...
Page 180: Regulatory Compliance Notices
REGUlATORY COmplIANCE NOTICES 8.0/ REGULATORY COMPLIANCE NOTICES 8.0a/ Class b Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 181 8.0b/ NEbS (Network Equipment building System) Statement An external SPD is intended to be used with FSNO21VA. WARNING: WARNING: The intra-building ports of the equipment or subassembly is suitable for connection to intra-building or unexposed wiring or cabling only.
Page 182 REGUlATORY COmplIANCE NOTICES Caution: The Verizon Internet Gateway for Business must be installed inside the home or office. The Gateway is not designed for exterior installation. 8.0c/ GENERAL PUbLIC LICENSE This product includes software made available under open source licenses. Additional information about that software, applicable licenses, and downloadable copies of source code, is available at: https://verizon.com/opensource/...

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