Verizon CR200A User Manual
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Verizon CR200A User Manual

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Summary of Contents for Verizon CR200A

  • Page 1 Verizon Internet Gateway User Manual CR200A...

  • Page 2: Table Of Contents

    CONTENTS 01 / 03 / INTRODUCTION WI-FI SETTINGS Inside the box Overview Getting to Know The Verizon Basic Settings Internet Gateway Advanced Settings Setting Up The Verizon Internet Gateway 04 / CONNECTED DEVICES 02 / Device Settings CONFIGURING THE VERIZON...
  • Page 3 TABLE OF CONTENTS 05 / 07 / CONFIGURING ADVANCED SPECIFICATIONS SETTINGS General Specifications Security & Firewall Connections Network Settings Diagnostics & Monitoring 08 / System NOTICES Regulatory Compliance 06 / Notices TROUBLESHOOTING Troubleshooting Tips Frequently Asked Questions...

  • Page 4: Introduction

    01 / INTRODUCTION Inside the box Getting to Know The Verizon Internet Gateway Setting Up The Verizon Internet Gateway...

  • Page 5: Inside The Box

    Power adapter 1.1/ GeTTING TO KNOW The VeRIZON INTeRNeT GATeWAY The Verizon Internet Gateway provides fast Wi-Fi (with channel steering) for all your devices, and features built-in network security as well as parental controls, guest Wi-Fi and automatic software updates.
  • Page 6 01 / INTRODUCTION Take a moment to familiarize with the product:...

  • Page 7: Getting To Know The Verizon

    To perform a factory reset and return the Verizon Internet Gateway to default settings, press and hold the reset button for 3+ seconds. The System LED will flash yellow to indicate a reset has been triggered, followed by fading in/out (white) while the gateway restarts.
  • Page 8 01 / INTRODUCTION Front LED Mode Status LED Pattern Signal Strength (5G/LTE Home customer) 3 bars Excellent signal strength Solid white ( 2 bars Good signal strength Solid white ( 1 bar Fair signal strength Solid white ( ) Note: LEDs will dim by default after setup is complete.

  • Page 9: Setting Up The Verizon Internet Gateway

    The Verizon Internet Gateway comes with a pre-installed SIM card and can be up and running in just a couple of minutes. The Verizon Internet Gateway can only be used with the 5G Home Internet or LTE Home Internet service, and the SIM card is only authorized for use in the Verizon Internet Gateway.
  • Page 10 If it turns solid red: No signal in this location. Move the Gateway to another location. Use My Verizon app for help finding a good spot. If it blinks red: Activation error. Unplug the Gateway and plug it back in.
  • Page 11 Connect to your new network using the Wi-Fi name and password printed on the bottom of the Gateway, or scan the QR code there to connect automatically. Use My Verizon app to change your Wi-Fi name and password or to manage your network settings.

  • Page 12: Configuring The Verizon Internet Gateway

    02 / CONFIGURING The VeRIZON INTeRNeT GATeWAY Configure The Verizon Internet Gateway Computer Network Configuration Main Screen...
  • Page 13 02 / CONFIGURING THE VERIZON INTERNET GATEWAY Connecting the Verizon Internet Gateway and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser.

  • Page 14: Configure The Verizon Internet Gateway

    CONFIGURE THE VERIZON INTERNET GATEWAY 2.0/ CONFIGURe The VeRIZON INTeRNeT GATeWAY Open a web browser on the device connected to the Verizon Internet Gateway network. In the browser address field (URL), enter: mynetworksettings.com, then press the Enter Enter key on your keyboard.
  • Page 15 02 / CONFIGURING THE VERIZON INTERNET GATEWAY The login screen will appear. The first time you access the Verizon Internet Gateway, an Easy Setup Wizard displays to help step you through the setup process. On the Log in to Verizon Internet Gateway...
  • Page 16 CONFIGURE THE VERIZON INTERNET GATEWAY For your protection, the Verizon Internet Gateway is pre-set at the factory to use WPA2 (Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the best setting for most users and provides security.
  • Page 17 02 / CONFIGURING THE VERIZON INTERNET GATEWAY The You’re all set up! You’re all set up! screen displays once the Gateway verifies the final settings and has successfully connected to the internet and is ready for use. You can click on Go to Network Settings Go to Network Settings to access the main screen of the Verizon Internet Gateway.

  • Page 18: Computer Network Configuration

    CONFIGURE THE VERIZON INTERNET GATEWAY Upon resetting the Verizon Internet Gateway to factory default settings, the settings printed on the label will take effect again. This guide contains troubleshooting steps that can be used to resolve connection issues with the Verizon Internet Gateway.
  • Page 19 IP addressing, repeat steps 1 to 7. However for step 4, select Internet Internet Protocol Version 6 (TCP/IPv6) Protocol Version 6 (TCP/IPv6) in the Properties Properties option (refer to IPv6 section for Verizon Internet Gateway configuration). WINDOWs 10 On the Windows desktop, click on the Start Start icon. Select Settings Settings and click Network &...
  • Page 20 Follow the instructions in the Network Diagnostics Assistant. 2.1b/ CONNeCTING OTheR COMPUTeRs AND NeTWORK DeVICes You can connect the Verizon Internet Gateway to other computers or set top boxes using an Ethernet cable or Wi-Fi connection. eTheRNeT Plug one end of an Ethernet cable into one of the Ethernet ports on the bottom of the Verizon Internet Gateway.
  • Page 21 Wi-Fi clients to join your Wi-Fi network. To initialize the WPS process, you can either press and hold the WPS button located on the back of the Verizon Internet Gateway for more than two seconds or use the UI and press the on-screen button.
  • Page 22 COMPUTeR NeTWORK CONFIGURATION • If your client device has a WPS PIN, locate the PIN printed on the client’s label or in the client documentation. Enter the PIN number in Option 2 Option 2 on the user interface. • Click Register Register.
  • Page 23 02 / CONFIGURING THE VERIZON INTERNET GATEWAY CONNeCTING A WI-FI DeVICe UsING A PAssWORD Verify each device that you are connecting with Wi-Fi has built-in Wi-Fi or an external Wi-Fi adapter. Open the device’s Wi-Fi settings application. Select the Wi-Fi network name (SSID) of the Gateway from the device’s list of discovered Wi-Fi networks.

  • Page 24: Main Screen

    MAIN sCReeN 2.2/ MAIN sCReeN When you log into the Gateway, the dashboard main page displays the navigation menus of Basic and Advanced settings, Wi-Fi settings, Devices, Parental Controls, and connection status, and Basic quick links. The configuration options available via the left-hand main menu are described in the following chapters: •...
  • Page 25 System\ System Status System Status on the screen. This section displays the status of the Gateway’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway and Wi-Fi extender(s) (if connected).
  • Page 26 MAIN sCReeN...
  • Page 27 02 / CONFIGURING THE VERIZON INTERNET GATEWAY...
  • Page 28 MAIN sCReeN OPeN sOURCe sOFTWARe To view: From the Basic Basic menu, select System System from the left pane and then click Open Source Software Open Source Software.

  • Page 29: Wi-Fi Settings

    03 / WI-FI seTTINGs Overview Basic Settings Advanced Settings...
  • Page 30 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options.

  • Page 31: Overview

    The Verizon Internet Gateway provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. The Verizon Internet Gateway contains 2.4 GHz, 5 GHz and 6 GHz Wi-Fi bands, and the operation modes and speeds are listed as follows: •...

  • Page 32: Basic Settings

    03 / WI-FI SETTINGS The Wi-Fi service and Wi-Fi security are activated by default. The level of security is preset to WPA2 encryption using a unique default WPA2 key (also referred to as a passphrase or password) pre-configured at the factory. This information is displayed on a sticker located on the back of the Gateway.
  • Page 33 bAsIC seTTINGs To configure the basic security radio, SSID and security settings: From the Basic Basic menu, select Wi-Fi Wi-Fi from the left pane and then click Primary Network Primary Network. To activate the Wi-Fi radio, move the selector to on on.
  • Page 34 03 / WI-FI SETTINGS • MAC Authentication MAC Authentication You can configure the Gateway to limit access to your Wi-Fi network to only those devices with specific MAC addresses. To set Wi-Fi MAC authentication: To setup access control, click on the Edit List Edit List.
  • Page 35 The guest network SSID does not change when you make a change to your primary network SSID. The Verizon Internet Gateway is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory to the default Wi-Fi network name (SSID) which is displayed on a sticker located on the bottom of the Gateway followed by hyphen guest (-Guest).
  • Page 36 (SSID) which is displayed on a sticker located on the bottom of the Gateway followed by hyphen IoT (-IoT). For example, if the Gateway is shipped with a default SSID of “Verizon-ABCDE” then the default SSID for IoT Wi-Fi is “Verizon-ABCDE-IoT”.
  • Page 37 bAsIC seTTINGs To enable IoT Wi-Fi link: From the Basic Basic menu, select Wi-Fi Wi-Fi and then click IoT Network IoT Network. Move the selector to on. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically.
  • Page 38 03 / WI-FI SETTINGS Enable the protected setup by moving the selector to on Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the WPS button on the Gateway for more than two seconds, then click the Start WPS Start WPS button in Option 1 Option 1 to start the WPS registration process.

  • Page 39: Advanced Settings

    ADVANCeD seTTINGs 3.2a/ PRIMARY NeTWORK self-Organizing Network (sON) The Verizon Internet Gateway supports supports 2.4 GHz, 5 GHz and 6 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection.
  • Page 40 03 / WI-FI SETTINGS To configure SON, Wi-Fi radio, SSID and security settings: From the Advanced Advanced menu, select Wi-Fi Wi-Fi from the left pane and then click Primary Network Primary Network. To enable SON, move the selector to on To activate the Wi-Fi radio, move the selector to on on.
  • Page 41 ADVANCeD seTTINGs • Group key Group key - to update the WPA shared key, move the selector to on • Wi-Fi QoS (WMM) Wi-Fi QoS (WMM) - improves the quality of service (QoS) for voice, video, and audio streaming over Wi-Fi by prioritizing these data streams. •...
  • Page 42 03 / WI-FI SETTINGS To view and configure the channel settings: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Radio Radio Management Management. Click on Settings Settings on the top right-hand side of the Radio Management Radio Management page to configure the channel scan settings: •...
  • Page 43 ADVANCeD seTTINGs • Enable DFS channels during channel scan Enable DFS channels during channel scan: DFS channels are enabled by default during channel scans. Note: DFS channels are a subset of the 5 GHz network that is shared with radar systems. Some consumer devices do not support these channels and cannot connect to gateways using them.
  • Page 44 03 / WI-FI SETTINGS Select the Wi-Fi mode as follows: • Compatibility – This is the default mode setting on 5 GHz, providing a good balance of performance and interoperability with existing Wi-Fi devices. 802.11a,n,ac and ax devices can connect. • Legacy –...

  • Page 45: Connected Devices

    04 / CONNeCTeD DeVICes Device Settings Setting Parental Controls Universal Plug & Play...
  • Page 46 “How can I regulate what my employee or child does on the internet?” With that question in mind, the Verizon Internet Gateway’s Parental Controls were designed to allow control of internet access on all locally networked devices.

  • Page 47: Device Settings

    DeVICe seTTINGs 4.0/ DeVICe seTTINGs To view and manage the connected devices on your network: From the Basic Basic menu, select Devices Devices from the left pane. . The screen displays information about connected devices including Device Name Device Name and identifiers, Parental Controls Parental Controls, the type of network connection, and settings that you can view and configure.
  • Page 48 04 / CONNECTED DEVICES To easily add a new device to the network: Click Add Device Add Device button on the screen. Select the preferred Network Type Network Type from the dropdown list (Primary Primary, Guest Guest or IoT IoT). Scan the provided QR code with the new device’s camera.
  • Page 49 DeVICe seTTINGs Click the Settings icon to access the Device Settings Device Settings page for that device:...
  • Page 50 04 / CONNECTED DEVICES – Device Information Device Information: Device Type, Name/Host Name, Location, Device Type, Name/Host Name, Location, and Mobility Mobility - Displays the current known information of the device. These can be updated or corrected as needed. Click Edit Edit and Save Save to apply any changes.
  • Page 51 DeVICe seTTINGs – Device Add-Ons Device Add-Ons Port Forwarding Port Forwarding - Port Forwarding allows your network to be exposed to the internet in specific limited and controlled ways. For example, you could allow specific applications, such as video conferencing, voice, and chat, to access servers in the local network. To access the Port Forwarding page, click the setup button.

  • Page 52: Setting Parental Controls

    04 / CONNECTED DEVICES • This section displays Connection information of how and how well the device is connected to the Access Point. It also displays the Network related information, including IPv6 addresses and a Ping Ping Test Test option. 4.1/ seTTING PAReNTAL CONTROLs 4.1a/...
  • Page 53 seTTING PAReNTAL CONTROLs To create a new access policy, click on the New Rule New Rule and the configuration page displays. Create a rule name. Create a Schedule Schedule by selecting User defined User defined from the dropdown list. Select the days of the week when the rule will be active or inactive. Set the time when the rule will be active or inactive, then specify the start time and end time.
  • Page 54 04 / CONNECTED DEVICES Select the Condition Condition rule of Internet is always off Internet is always off/Internet is always on Internet is always on to block/allow the access to all internet websites. Create the Devices Devices rule by selecting User defined User defined from the dropdown list and select the computers or clicking Add Devices...
  • Page 55 seTTING PAReNTAL CONTROLs Click Apply Apply to save changes. 4.1b/ ACTIVe RULes You can view the rules created for the Gateway shown on the Parental Controls Parental Controls page.

  • Page 56: Universal Plug & Play

    04 / CONNECTED DEVICES 4.2/ UNIVeRsAL PLUG & PLAY You can use Universal Plug and Play (UPnP) to support new devices without configuring or rebooting the Gateway. In addition, you can enable the automatic cleanup of invalid rules. When enabled, this functionality verifies the validity of all UPnP services and rules every five minutes.

  • Page 57: Configuring Advanced Settings

    05 / CONFIGURING ADVANCeD seTTINGs Security & Firewall Network Settings Diagnostics & Monitoring System...
  • Page 58 05 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for the Verizon Internet Gateway’ firmware, security setup and network. The security suite of the Gateway includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms.
  • Page 59 This chapter covers the following advanced features: Security & Firewall Security & Firewall • General Firewall – manages the security level for the firewall. • Access Control – restricts access from the local network to the internet. • DMZ Host – allows a single device on your primary network to be fully exposed to the internet for special purposes such as video conferencing.
  • Page 60 05 / CONFIGURING ADVANCED SETTINGS • IPv6 – enables IPv6 support. • NDP (Neighbor Discovery Protocol) Table – displays active devices with their IPv6 and MAC addresses of DHCP connection. • Network Connections – displays and manages the details of a specific network connection.

  • Page 61: Security & Firewall

    seCURITY & FIReWALL 5.0/ seCURITY & FIReWALL The firewall is the cornerstone of the security suite for the Gateway. It has been exclusively tailored to the needs of the residential or office user and is pre- configured to provide optimum security. The firewall provides both the security and flexibility that office users seek.
  • Page 62 05 / CONFIGURING ADVANCED SETTINGS When the website is returned from the web server, the firewall associates the website with this session and allows it to pass; regardless HTTP access from the internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established.
  • Page 63 seCURITY & FIReWALL sPeCIFYING GeNeRAL seTTINGs FOR IPV4 OR IPV6 To set your firewall configuration: From the Security & Firewall General Security & Firewall General settings page, click on desired IPv4 IPv4 settings/IPv6 settings settings/IPv6 settings option to configure IPv4/IPv6 security. Select a security level by clicking one of the radio buttons.
  • Page 64 05 / CONFIGURING ADVANCED SETTINGS Access control incorporates a list of preset services, such as applications and common port settings. ALLOW OR ResTRICT seRVICes To allow or restrict services: From the Advanced Advanced menu, select Security & Firewall Security & Firewall from the left pane and then click Access Control Access Control.
  • Page 65 seCURITY & FIReWALL To block a service, select the internet protocol to be blocked in the Protocol Protocol field. If the service is not included in the list, select User Defined User Defined, define the service, then click Add another entry Add another entry.
  • Page 66 05 / CONFIGURING ADVANCED SETTINGS Click Add day/time Add day/time to create the schedule time and choose the schedule rule by clicking on the check box on the screen. Click Add Add to apply the changes. The Access Control Access Control page displays a summary of the new access control rule.
  • Page 67 seCURITY & FIReWALL Follow these steps to designate a device on your primary network as a DMZ Host: From the Advanced Advanced menu, select Security & Firewall Security & Firewall and then click DMZ Host Host. Select Enable Enable for the DMZ Host. Enter the IP address or select the MAC address of the device you want to designate as the DMZ Host.
  • Page 68 05 / CONFIGURING ADVANCED SETTINGS Select external and internal host, protocol and the application port type. To schedule the rule, select either Always Always or User Defined User Defined in the Schedule Schedule list box. Click Add to list Add to list. The screen displays opened pinhole port and its status. It shows the IP addresses of remote device and connected device on your network.
  • Page 69 seCURITY & FIReWALL To create port forwarding rules: From the Advanced Advanced menu, select Security & Firewall Security & Firewall from the left pane and then click Port Forwarding Port Forwarding. The Port Forwarding Port Forwarding page opens with the current rules displayed. To create a new rule, enter the application name, configure its inbound and outbound port numbers, forwarding destination address, then select the protocol.
  • Page 70 05 / CONFIGURING ADVANCED SETTINGS To create or edit a protocol rule, click the Add new Add new or Edit Edit icon in the action column. The Edit Service Edit Service page displays. Modify the Service Name Service Name and Service Description Service Description, as needed.
  • Page 71 seCURITY & FIReWALL To modify the current protocol, click the Edit Edit icon in the action column. The Edit Service Server Ports Edit Service Server Ports page displays. Enter the Protocol, Source Ports Protocol, Source Ports and Destination Ports Destination Ports, as needed. Click Apply Apply to save changes.
  • Page 72 05 / CONFIGURING ADVANCED SETTINGS • Server replies to the Gateway IP, and the connection is not sent back to the host since it is not part of a session. To resolve the conflict, a port triggering entry must be defined, which allows inbound traffic on UDP port 3333 only after a network host generated traffic to UDP port 2222.
  • Page 73 seCURITY & FIReWALL 5.0h/ sCheDULeR RULes Scheduler Rules Scheduler Rules are used for limiting the activation of firewall rules to specific time periods. The time periods are either for days of the week or for hours of each day based on activity or inactivity. To define a rule: Verify that the date and time of the Gateway is correct.
  • Page 74 05 / CONFIGURING ADVANCED SETTINGS Enter the name of the rule, select the active or inactive days of the week and the start and end time range. Specify if the rule is active active or inactive inactive at the scheduled time. Click Apply Changes Apply Changes to save changes.

  • Page 75: Network Settings

    NeTWORK seTTINGs Click Apply Changes Apply Changes to save changes. 5.1/ NeTWORK seTTINGs 5.1a/ ARP TAbLe You can view the IPv4 and MAC addresses of each DHCP connection. To view the IPv4 and MAC addresses for each device: From the Advanced Advanced menu, select Network Settings Network Settings and then click ARP Table...
  • Page 76 05 / CONFIGURING ADVANCED SETTINGS 5.1b/ DNs seRVeR You can edit the host name and/or IP address, if the host was manually added to the DNS table. If not, you can only modify the host name. To access the DNS server: From the Advanced Advanced menu, select Network Settings Network Settings and then click DNS...
  • Page 77 NeTWORK seTTINGs In the Host Name Host Name field, enter the name of the computer, then enter the IP address IP address and click Apply Apply to save changes. Then the DNS Server DNS Server page displays. To add a new IP address entry, select the Add Exceptions Entry Add Exceptions Entry in the Exceptions to DNS Rebind Protection Exceptions to DNS Rebind Protection section.
  • Page 78 05 / CONFIGURING ADVANCED SETTINGS When using Dynamic DNS, each time the public IP address changes, the DNS database is automatically updated with the new IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible.
  • Page 79 NeTWORK seTTINGs Configure the following parameters: • Host Name Host Name – enter the full domain name for your Dynamic DNS domain. • Provider Provider – select the Dynamic DNS account provider from the menu. • User Name User Name – enter the user name for your Dynamic DNS account. •...
  • Page 80 05 / CONFIGURING ADVANCED SETTINGS The DHCP server performs the following functions: • Displays a list of all DHCP host devices connected to the Gateway • Defines the range of IP addresses that can be allocated in the network • Defines the length of time the dynamic IP addresses are allocated •...
  • Page 81 NeTWORK seTTINGs Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defined below. To configure the DHCP server, complete the following fields: • Start IP Address Start IP Address – enter the first IP address that the Gateway will automatically begin assigning IP addresses from.
  • Page 82 05 / CONFIGURING ADVANCED SETTINGS When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly connected computer. Click Apply Apply to save changes. IPv4 Address Distribution According to DhCP option 60 (Vendor Class Identifier) DHCP vendor class is related to DHCP option 60 configuration within the...
  • Page 83 NeTWORK seTTINGs Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. 5.1e/ IPV6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings.
  • Page 84 05 / CONFIGURING ADVANCED SETTINGS Select Enabled Enabled in the Enable IPv6 Support Enable IPv6 Support field. Click Apply Changes Apply Changes to have changes take effect. Note: The Internet IPv6 service is required for this feature to work over the internet.
  • Page 85 NeTWORK seTTINGs IPv6 WAN with LAN IPv6 stateless settings To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless Stateless option on the IPv6 Configuration Controls IPv6 Configuration Controls page as shown below:...
  • Page 86 05 / CONFIGURING ADVANCED SETTINGS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) •...
  • Page 87 NeTWORK seTTINGs • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful Stateful from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • DHCPv6 Client Address Range DHCPv6 Client Address Range (start and end) • LAN Link Local Address LAN Link Local Address (automatically populated) •...
  • Page 88 05 / CONFIGURING ADVANCED SETTINGS You can edit the DHCP server settings for a device. On the IPv6 Address IPv6 Address Distribution Distribution page, click the Edit Edit icon on the screen column. The DHCP Settings page opens with the device information displayed. To configure the DHCP server complete the following fields: •...
  • Page 89 NeTWORK seTTINGs Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. 5.1g/ NDP TAbLe You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses for each device: select NDP NDP (Neighbor Discovery Protocol ) Table...
  • Page 90 05 / CONFIGURING ADVANCED SETTINGS To view the network connections: From the Advanced Advanced menu, select Network Settings Network Settings from the left pane and then click Network Connections. Network Connections. To view and edit the details of a specific network connection, click the hyperlinked name or the action icon.
  • Page 91 NeTWORK seTTINGs To view the connection: On the Network Connections Network Connections page, click the Network (Home/Office) Network (Home/Office) connection link. The Network (Home/ Office) Properties Network (Home/ Office) Properties page displays.
  • Page 92 05 / CONFIGURING ADVANCED SETTINGS To rename a network connection, enter the new network name in the Name Name field. Click Save Save to save the changes. CONFIGURING The hOMe/OFFICe NeTWORK To configure the network connection: In the Network (Home/Office) Network (Home/Office) properties page, click Settings Settings.
  • Page 93 NeTWORK seTTINGs...
  • Page 94 Network (Home/Office) properties, you can configure the various LAN interfaces. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of the Gateway and your local network. Verify the following information: •...
  • Page 95 NeTWORK seTTINGs • Status Status – displays the connection status of a specific network connection. • Action Action – contains an Edit Edit hyperlink that, when clicked, generates the next level configuration page for the specific network connection or network device. •...
  • Page 96 05 / CONFIGURING ADVANCED SETTINGS If Windows Internet Naming Service (WINS) is being used, enter the WINS Server WINS Server address. In the Lease time in minutes Lease time in minutes field, enter the amount of time a network device is allowed to connect to the Gateway with its currently issued dynamic IP address.
  • Page 97 NeTWORK seTTINGs To save your changes click Apply Apply. Wi-Fi ACCess POINT CONNeCTION A Wi-Fi Access Point network connection allows Wi-Fi devices to connect to the local area network (LAN) using the 2.4 GHz, 5 GHz or 6 GHz Wi-Fi network. Note: Once disabled, all Wi-Fi devices connected to that Wi-Fi network will be disconnected from the LAN network and internet.
  • Page 98 05 / CONFIGURING ADVANCED SETTINGS From the connection’s Enable Settings Enable Settings page, to enable or disable the connection, move the selector to on on or off off. To rename the connection, enter a name in the Name Name field. Click Apply Apply to save the changes.
  • Page 99 NeTWORK seTTINGs Verify the following information: General • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type – displays the type of connection interface. •...
  • Page 100 05 / CONFIGURING ADVANCED SETTINGS eTheRNeT CONNeCTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of the Gateway’s Ethernet LAN ports. To view the connection settings: To access the Ethernet Ethernet properties page, click the Ethernet Ethernet link listed under Network name Network name on the Network Connections...
  • Page 101 NeTWORK seTTINGs CONFIGURING eTheRNeT PROPeRTIes To configure the connection: In the Ethernet Ethernet page, click Settings Settings. The configuration page displays. Verify the following information: General • Status Status – displays the connection status of the network. • Network Network – displays the type name of network connection. •...
  • Page 102 05 / CONFIGURING ADVANCED SETTINGS • Automatic Automatic: sets the MTU (Maximum Transmission Unit at 1500). • Automatic by DHCP Automatic by DHCP: sets the MTU according to the DHCP connection. • Manual Manual: allows you to manually set the MTU. •...
  • Page 103 NeTWORK seTTINGs From the connection’s Enable Settings Enable Settings page, to enable or disable the connection, move the selector to on on or off off. To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes.
  • Page 104 05 / CONFIGURING ADVANCED SETTINGS...
  • Page 105 Obtain an IPv4 Address Automatically Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address.
  • Page 106 DHCP server. • In the Expires In Expires In field, enter the amount of time a network device is allowed to connect to the Verizon Internet Gateway with its currently issued dynamic IP address. • IPv4 DNS -...
  • Page 107 NeTWORK seTTINGs To define a network object: From the Advanced Advanced menu, select Network Settings. Network Settings. Select Network Objects Network Objects in the Network Settings Network Settings section. To define a network object, enter a name for the network object in the Objects Name Objects Name field.
  • Page 108 05 / CONFIGURING ADVANCED SETTINGS 5.1j/ PORT CONFIGURATION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, 1000 Mbps, or 2500 Mbps. To configure the ports: Select Port Configuration Port Configuration in the Network Settings Network Settings section.
  • Page 109 NeTWORK seTTINGs 5.1k/ ROUTING You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. Routing Table To view the rules: Select Routing Routing in the Network Settings Network Settings section. To add a new Route, click New Route New Route.
  • Page 110 05 / CONFIGURING ADVANCED SETTINGS Specify the following parameters: • Routing Entry Routing Entry – select the IP address type. • Name Name – the network connection type. • Destination Destination – enter the destination IP of the destination host, subnet address, network address, or default route.

  • Page 111: Diagnostics & Monitoring

    DIAGNOsTICs & MONITORING 5.2/ DIAGNOsTICs & MONITORING 5.2a/ bANDWIDTh MONITORING You can view and monitor the recorded bandwidth usage measured in bytes. To view the bandwidth: From the Advanced Advanced menu, select Diagnostics & Monitoring. Diagnostics & Monitoring. In the Diagnostics & Monitoring Diagnostics &...
  • Page 112 05 / CONFIGURING ADVANCED SETTINGS The diagnostics will display the number of pings, status, packets sent, and round trip time. If no diagnostic status displays, click refresh in your web browser. 5.2c/ sYsTeM LOGGING System logging provides a view of the most recent activity of the Gateway. In addition, you can view additional logs, such as the security, advanced, firewall, WAN link and LAN DHCP.
  • Page 113 DIAGNOsTICs & MONITORING To view a specific time of log event, click on the Options Options button. Select your preferred logging time. Click Save Save to save changes. To view a specific type of log event such as Security Log, WAN Log, etc., click the appropriate link in the menu on the top.
  • Page 114 05 / CONFIGURING ADVANCED SETTINGS 5.2d/ sYsTeM-WIDe CONNeCTIONs You can view a summary of the monitored data collected for the Gateway. To view the Gateway’s full system status and traffic monitoring data: Select System-wide Connections System-wide Connections in the Diagnostics & Monitoring Diagnostics &...
  • Page 115 DIAGNOsTICs & MONITORING To modify the connection properties, click the individual connection links. To continuously refresh the page, click Auto-refresh on Auto-refresh on. 5.2e/ bACKhAUL LOGGING You can view a summary of the BHM (backhaul modes: Ethernet and Wi-Fi) status of your network. To view the backhaul modes log: Select Backhaul Logging Backhaul Logging in the Diagnostics &...

  • Page 116: System

    05 / CONFIGURING ADVANCED SETTINGS To refresh the page, click Refresh Refresh. To delete the log information, click Clear Clear. To save the log information, click Save Save. 5.3/ sYsTeM 5.3a/ sYsTeM sTATUs To view the status: From the Advanced Advanced menu, select System System.
  • Page 117 This section displays the status of the Gateway’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Internet Gateway and extender(s) (if connected).
  • Page 118 05 / CONFIGURING ADVANCED SETTINGS...
  • Page 119 sYsTeM 5.3b/ DATe & TIMe seTTINGs You can set the time zone and enable automatic time updates. To configure the settings: From the Advanced Advanced menu, select System. System. Select Date & Time Date & Time in the System System section.
  • Page 120 You can use this functionality to save and load configuration files. These files are used to backup and restore the current configuration of the Gateway. Only configuration files saved on a specific Verizon Internet Gateway can be applied to that Verizon Internet Gateway. You cannot transfer configuration files between Gateways.
  • Page 121 sYsTeM To restore the Gateway’s factory default settings: Click Factory Reset Factory Reset in the System System section. Select Default Settings or Default Settings except current user settings Default Settings or Default Settings except current user settings. • Default Settings Default Settings –...
  • Page 122 Select Restore from account Restore from account and use My Fios App My Fios App or My Verizon My Verizon account to restore the saved settings to the Gateway. Click the Restore Restore button. The Gateway will automatically restart with that configuration.
  • Page 123 5.3d/ LeD bRIGhTNess The Verizon Internet Gateway allows you to set the LED brightness to turn Off (0%) or stay bright (50% or 100%) using the user interface. To control the LED brightness: Select LED Brightness LED Brightness in the System System section.
  • Page 124 5.3f/ RebOOT VeRIZON INTeRNeT GATeWAY Warning: Only select Reboot Router if instructed to do so by Verizon support. You can reboot the Gateway using the Reboot Router feature. Refer to 1.1a/ Reset Button for factory reset function. To reboot the Gateway using the user interface:...
  • Page 125 Allow Incoming WAN Access to Web-Management - used to obtain access to the Gateway’s UI and gain access to all settings and parameters through a web browser. • Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon.
  • Page 126 05 / CONFIGURING ADVANCED SETTINGS Remote administration access of Web Management may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary. To enable remote administration: Select Remote Administration Remote Administration in the System System section.
  • Page 127 In the Router Status Router Status section, configure the following: • Router’s Hostname Router’s Hostname – enter the host name of the Verizon Internet Gateway. • Local Domain Local Domain – view the local domain of the network.
  • Page 128 05 / CONFIGURING ADVANCED SETTINGS • Location Location – select your current location of the Gateway from the dropdown list. In the User Settings User Settings section, you can view the administration user that can currently access your Wi-Fi network. In addition, you can modify the login password and manage the number of unsuccessful login attempts the administration user can enter before the Gateway temporarily denies all further login attempts by the user.
  • Page 129 sYsTeM • Remote System Notify Level Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging. • Remote Security Notify Level Remote Security Notify Level – specify the type of information, such as none, error, warning, and information, received for remote network security logging.

  • Page 130: Troubleshooting

    06 / TROUbLe shOOTING Troubleshooting Tips Frequently Asked Questions...
  • Page 131 06 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using the Verizon Internet Gateway as well as frequently asked questions. Although the majority of internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g.

  • Page 132: Troubleshooting Tips

    Check Status LED and if it is solid white, try again to access the internet. 6.0b/ IF YOU ARe UNAbLe TO CONNeCT TO The VeRIZON INTeRNeT GATeWAY UsING WI-FI: • Be sure your Wi-Fi device is within range of the Gateway; move it closer to see if your connection improves.
  • Page 133 Gateway using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s configuration. 6.0c/ ACCessING The VeRIZON INTeRNeT GATeWAY IF YOU ARe LOCKeD OUT • If the Gateway connection is lost while making configuration changes, a setting that locks access to Gateway’s UI may have inadvertently been...
  • Page 134 TROUbLeshOOTING TIPs 6.0d/ ResTORING The VeRIZON INTeRNeT GATeWAY’s DeFAULT seTTINGs There are two ways to restore the default settings of the Gateway. It is important to note that after performing either procedure, all previously save settings on the Gateway will be lost.
  • Page 135 Ethernet cable again. • Under limited circumstances you may use a port forwarding configuration on the Gateway, based on the application you are using (refer to the 5.0e/ Port Forwarding section or Verizon’s support online help for more details).
  • Page 136 TROUbLeshOOTING TIPs 6.0g/ FRONT LeDs AND WPs bUTTON Front LED Mode Status LED Pattern System Status (O) System booting Soft blink white Bootup Firmware update Fast blink white Factory reset Fast blink yellow Hardware error Soft blink red Other No SIM card Hard blink red No signal Solid red...
  • Page 137 06 / TROUBLESHOOTING Front LED Mode Status LED Pattern Pairing WPS (in progress) Hard blink blue WPS connection success Fast blink blue Paring WPS connection Fast blink red unsuccessful (time out) WPS connection failure Hard blink red (interrupted) Other Hardware error Soft blink red The rear panel’s WPS Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/paring mode.

  • Page 138: Frequently Asked Questions

    6.1/ FReqUeNTLY AsKeD qUesTIONs 6.1a/ I’Ve RUN OUT OF eTheRNeT PORTs ON MY VeRIZON INTeRNeT GATeWAY. hOW DO I ADD MORe COMPUTeRs OR DeVICes? Plugging in an Ethernet hub or switch expands the number of ports on the Gateway. •...
  • Page 139 06 / TROUBLESHOOTING 6.1e/ ARe The GATeWAY’s eTheRNeT PORTs AUTO-seNsING? Yes. Either a straight-through or crossover Ethernet cable can be used. 6.1f/ CAN I Use AN OLDeR WI-FI DeVICe TO CONNeCT TO MY GATeWAY? Yes, the Gateway can interface with 802.11b, g, n, ac or ax devices. The Gateway also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of the three.
  • Page 140 FReqUeNTLY AsKeD qUesTIONs 6.1i/ I UseD DhCP TO CONFIGURe MY NeTWORK. DO I NeeD TO ResTART MY COMPUTeR TO ReFResh MY IP ADDRess? No. In Windows 8, Windows 10 and Mac OSX, unplug the Ethernet cable or Wi-Fi card, then plug it back in. 6.1j/ I CANNOT ACCess MY GATeWAY UI.

  • Page 141: Specifications

    07 / sPeCIFICATIONs General Specifications Connections...
  • Page 142 07 / SPECIFICATIONS The specifications for the Verizon Internet Gateway are as follows. This includes standards, cabling types and environmental parameters.

  • Page 143: General Specifications

    The specifications listed in this chapter are subject to change without notice. 7.0/ GeNeRAL sPeCIFICATIONs Model Number: CR200A Technical Standard: 3GPP Release 16 (DL CAT 20, UL CAT 18) Frequency band: LTE Band: B2,B5,B13,B48,B66, DL 4x4 MIMO UL 1x1 SISO...

  • Page 144: Notices

    08 / NOTICes Regulatory Compliance Notices...
  • Page 145 08 / NOTICES This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL.

  • Page 146: Regulatory Compliance Notices

    ReGULATORY COMPLIANCe NOTICes 8.0/ ReGULATORY COMPLIANCe NOTICes 8.0a/ Class b equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 147 GR-1089) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. Caution: The Verizon Internet Gateway must be installed inside the home or office. The Gateway is not designed for exterior installation.
  • Page 148 Additional information about that software, applicable licenses, and downloadable copies of source code, is available at: https://verizon.com/opensource/ All open source software contained in this product is distributed WITHOUT ANY WARRANTY. All such software is subject to the copyrights of the authors and to the terms of the applicable licenses included in the download.

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