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Symptom
Unable to connect to the net-
work, or the green LED on the
RJ-45 network port is not lit.
System starts up slowly then
displays one or more DHCP
error messages on the Fiery
QuickTouch.
Printing
NOTE:
Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print
a color Test Page to make sure that the printer does not need servicing or adjusting.
Test Page fails to print.
The imagePRESS Server ap-
pears in the list of printers on
the customer's workstation,
but certain jobs do not print.
Possible cause
Possibly one of the following:
• Network cable is connected to the wrong
RJ-45 port
• No cable/wrong type of cable is connected
to the network port
• Network cable or connection is faulty
• Network is faulty
• If the imagePRESS Server requires a static
IP address (for example, in a non-DHCP
network environment), it may need to be
reconfigured. A static IP address is deleted
when system software is reinstalled.
• System software is corrupted
• Network interface on the imagePRESS
Server motherboard is faulty
Possibly one of the following:
• Network cable is connected to the wrong
RJ-45 port
• No cable/wrong type of cable is connected
to the network port
• Network cable or connection is faulty
• Network is faulty
• System searches for a nonexistent DHCP
server because DHCP is enabled by de-
fault on the imagePRESS Server, but the
customer's network is not using DHCP
• Ethernet interface on the imagePRESS
Server motherboard is faulty
• System software is corrupted
The printer is not ready to print.
A problem exists with the connection between
the imagePRESS Server and the printer.
A PostScript error
1. If the problem persists, have the network admin-
istrator check Network Setup. To configure a stat-
ic IP address (if applicable for the customer site),
work with the network administrator as described
on
"Configuring a static IP address for the image-
PRESS Server" on page
2. If the problem persists, make sure that the net-
work administrator has checked other devices on
the network.
If other devices are not functioning, the problem
may be with the network.
3. If the problem persists, restore the backup, or re-
install the system software (see
Software" on page
Corrupt system software may cause the system
to hang.
4. If the rest of the network is functioning properly
and the problem persists, replace the mother-
board. (see
44)
1. If the problem persists, ask the network adminis-
trator to check Network Setup. To configure a
static IP address (if applicable for the customer
site, as in a non- DHCP environment), work with
the network administrator as described on
figuring a static IP address for the imagePRESS
Server" on page
2. If the problem persists, ask the network adminis-
trator to check other devices on the network. If
other devices are not functioning, the problem
may be with the network.
3. If the problem persists, restore the backup, or re-
install system software (see
Software" on page
may cause the system to hang.
4. If the rest of the network is functioning properly
and the problem persists, replace the mother-
board.(see
44)
Make sure that the printer is turned on and ready to
print.
1. If the problem persists:
• Recycle power on the printer.
• Recycle power on the imagePRESS Server
by shutting down through the Functions
menu, waiting 10 seconds, and then power-
ing the imagePRESS Server back on.
2. If the problem persists, replace the printer inter-
face cables and board (see
board" on page
3. If the problem persists, you may need to service
the printer.
1. Make sure that Print to PostScript Error in Setup
is set to Yes.
2. Check for error messages on the imagePRESS
Server output.
92
7. TROUBLESHOOTING
Suggested action
17.
"Installing System
80)
"Replacing the motherboard" on page
17.
"Installing System
80). Corrupt system software
"Replacing the motherboard" on page
"Printer interface
40)
"Con-
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