Table of Contents
Advertisement
Symptom
The imagePRESS Server ap-
pears in the list of printers on
the customer's workstation,
but certain jobs do not print.
A print job stalls or stops after
one or a few pages.
Color quality is inconsistent.
Print quality is poor.
If the user can print the imagePRESS Server Test Page, but cannot print a job from a computer on the network, make sure that the
network administrator has:
• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as an IP address, Subnet mask, and Gateway address) match the
settings used in the network.
NOTE:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
Troubleshooting information
You can collect the troubleshooting information when a printing or processing error occurs. The information can be sent to support
department of your sales company for the troubleshooting resource.
You can create the following information.
• Job Error Report
• System Logs
For the successful problem diagnosis, we recommend that you collect the Job Error Report, System logs, and the Printer Device
Logs at the same time,
For the procedure of collecting the Printer device logs, see the service manual of the printer.
Possible cause
An application problem
Possibly one of the following:
• A PostScript or application error
• System software is corrupted
Incorrect or faulty DIMM or faulty DIMM connec-
tion
A printer problem
Possibly one of the following:
• A file or application problem
• A missing or outdated printer description
file
• The application cannot find the appropriate
printer description file
• The system is out of calibration
1. Print a job from a different application to determine
if the problem is associated with a particular ap-
plication.
2. Make sure that the connection between the im-
agePRESS Server and the workstation is working
by downloading a Test Page from the workstation,
or by printing a simple file such as a text file.
3. Resend the problem file.
1. Cancel the imagePRESS Server print job.
2. If this fails to clear the problem, reboot the im-
agePRESS Server.
3. If the problem persists, choose the Clear Server
command from Command WorkStation.
4. Set Print Cover Page to Yes and resend the prob-
lem job.
The Cover Page will indicate "PS Error.
"For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5. If the problem persists, restore the backup, or re-
install system software. (see
Software" on page
may cause the system to hang.
1. Reseat the DIMMs to remove any oxidation on the
connectors. (see
2. Verify memory amount on the Configuration page.
3. If the problem persists after replacing the DIMM,
replace the motherboard. (see
48)
Test the printer and perform service, if necessary.
See the service documentation that accompanies the
printer.
1. Print a imagePRESS Server Test Page.
2. If the quality of the imagePRESS Server Test
Page is good, the error condition may be a file or
application problem.
3. Make sure that the appropriate printer description
file is installed. (For details, see Printing from Win-
dows, which is part of the user documentation
set.)
93
7. TROUBLESHOOTING
Suggested action
"Installing System
80)Corrupt system software
"DIMMs" on page
48)
"DIMMs" on page
Advertisement
Table of Contents
