Voice Mail Dtmf Integration - Panasonic KX-NS700 Feature Manual

21.1.5 Voice Mail DTMF Integration

Operating Manual References
1.3.73 Voice Mail Features—Voice Mail Integration
3.1.2 Personal Programming
4.1.2 Manager Programming
21.1.5 Voice Mail DTMF Integration
Description
The PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other.
The PBX sends preprogrammed commands using DTMF to the VPS automatically to change the answering
service between Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform the
extension status (e.g., busy). The VPS sends the commands to the PBX like an SLT.
The following answering services and features are available:
1.
Voice Mail (VM) Service Mode
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a
specified mailbox.
[Example]
The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the
mailbox number of the person you wish to leave your message for."
The caller dials the mailbox number. Then, the dialed number is sent to the VPS via the PBX.
The VPS sends the personal greeting to the caller, "You have reached Mike's voice mail. I am sorry I
cannot take your call right now. Please leave a message and I will call you back."
The caller leaves a message.
If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the
VM (DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the
mailbox number of the corresponding group or extension and any other digits required to the VPS
automatically using the caller-dialed number (Follow on ID). In this case, the caller can reach a mailbox
without knowing the mailbox number.
[Available Features for Follow on ID]
a.
FWD to a Mailbox
b.
Intercept Routing to a Mailbox
c.
Call Transfer to a Mailbox
d.
Listening to a Message in a Mailbox
2.
Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator assistance.
3.
VM → AA Service, AA → VM Service
It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service
or vice versa.
System Explanation
436 Feature Manual
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Document Version 2017-06