Panasonic KX-NS700 Feature Manual page 191

Item
Wait Time (Lost)
Max. Waiting Calls
"D" indicates the number of days (D=1–367). If the number of days is 0, (D) is not displayed.
*1
Call report
KX-NSF201 (Call Center Feature Enhancement) or KX-NSXF022 (Built-in ACD report) is required to use
this feature.
Item
ACD Report - Call Report
Start Date
Start Time
End Date
End Time
Result
ICDG
Incoming Agent
Answering Agent
Talk Time
Wait Time
Trunk
Caller ID/CLIP
Unanswered is displayed when the agent did not answer the call if the ICD group distribution method is set to Uniform Call
*1
Distribution or Priority Hunting.
The unanswered wait time is displayed when the call was Unanswered and the ICD group distribution method is set to Uniform
*2
Call Distribution or Priority Hunting.
Note
The displays described in *1–*2 can be changed through system programming. For details, see "11.5.3
PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—Options—Call
Log for Built-in ACD Report—ICD Group Unanswered Call Log" in PC Programming Manual.
Charge report
Document Version 2017-06
Total The total waiting time of canceled calls for the target ICD group.
(HH:MM:SS(D))
Average The average waiting time of canceled calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of canceled calls for the target ICD group.
(HH:MM:SS)
The maximum number of calls waiting in the queue of the target ICD
group.
The start date of the call.
The start time of the call. (HH:MM:SS)
The end date of the call.
The end time of the call. (HH:MM:SS)
The processing result. (Answered/Abandoned/Overflowed/
Unanswered
The incoming ICD Group number.
The extension number of the agent that received the call.
(Displayed only when the ICD group distribution method is set to
Uniform Call Distribution or Priority Hunting.)
The answering member. (Extension Name/Extension Number)
The talking time. (HH:MM:SS)
The waiting time. (HH:MM:SS)
The incoming trunk group number.
The caller's number.
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Description
*1
Description
)
*1
*2
Feature Manual 191