NorthStar 972 Installation Manual page 42

SECTION SEVEN: Troubleshooting and servicing the 972 system
• service bulletins (for known issues and solutions)
• software update information (for new software features)
• service request form (for sending systems back)
• service status request form (for systems currently under repair)
• owner registration form (for registering new products)
Obtaining software updates
Periodically, Northstar posts software-update manual addenda on its website
(www.NorthstarNav.com) under the Product Manuals link.
For dealers
Dealers can call the Northstar Sales Department to order current software updates.
For users
972 users should contact their respective dealer for software updates. Northstar does not recommend
that operators install software updates. If an update is installed incorrectly by mistake, you may lose
data and the 972 may not work properly. Software updates aren't covered by the Northstar warranty.
Returning a 972 for service
972 repairs are performed only by authorized Northstar dealers or at the Northstar factory. Service
includes a complete hardware and software check-out. For a system under warranty, shipping
charges to the factory are the only cost for factory repair. The repaired unit will be returned via
prepaid economy ground freight (units returned overseas are chargeable). The 972 and any
accessories returned for warranty repair that are determined to be without fault are subject to labor
and handling charges.
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NOTE: For unit still under warranty, field repairs aren't authorized and
will void the warranty! Please contact the Northstar Customer
Service Department if you need clarification, or need assistance
with having repairs done.
Before returning the 972 to the Northstar factory, to prevent
NOTE:
delays, it is critical that you first obtain a Service Call Number
from the Northstar Service Department. If the unit was
purchased through a dealer, call the dealer with the unit's serial
number so they can help you get an Service Call Number.
Shipments without a proper Service Call Number will not be
accepted.
972 Installation Manual, Rev. B