Error Code And Strings - Canon imageRUNNER 1750 Series Service Manual

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Technical Explanation > Embedded RDS > Error code and strings

Error code and strings

The following error information is output in the communication error log details display screen.
(Here, "a server" means UGW.)
• The error information are displayed in the following form.
[*] [Error strings] [Method name] [Error details provided by UGW]
NOTE:
"*" is added to the top of the error text in the case of an error in communication test
(method name: getConfiguration or communicationTest) only.
No. Code Error strings
1 0000 0000 SUSPEND: mode Unmatched Operation Mode
changed.
2 0500 0003 SUSPEND: Rebooting the device while
Communication test the communication test had
is not performed. not been performed although
E-RDS is enabled.
3 0xxx 0003 Server schedule is Blank schedule data have
not exist been received from UGW.
4 0xxx 0003 Communication test Communication test has not
is not performed completed.
5 84xx 0003 E-RDS switch is A communication test has
setted OFF been attempted with the
E-RDS switch being OFF.
6 8600 0002 Event Registration Processing (event processing)
8600 0003 is Failed within the device has failed.
8600 0101
8600 0201
8600 0305
8600 0306
8600 0401
8600 0403
8600 0414
8600 0415
7 8700 0306 SRAM version Improper value is written
unmatch! in at the head of the Main
Controller PCB 2 SRAM
domain of E-RDS.
8 8xxx 0004 Operation is not Method which E-RDS is not
supported supporting attempted.
2 Technical Explanation > Embedded RDS > Error code and strings
Cause Remedy
Clear E-RDS
Perform a communication test
(COM-TEST).
Check the device settings status
with the UGW administrator.
Perform and complete a
communication test (COM-
TEST).
Set E-RDS switch (E-RDS
SWITCH) to 1, and then
perform a communication test
(COM-TEST).
Turn the device OFF/ ON.
If the error persists, replace
the device system software.
(Upgrade)
Turn the device OFF/ ON.
Contact help desk
No. Code Error strings
9 8xxx 0101 Server response Communication with UGW has
error (NULL) been successful, but an error
of some sort has prevented
UGW from responding.
When (Null) is displayed
at the end of the message,
this indicates that there has
been an error in the HTTPS
communication method.
10 8xxx 0201 Server schedule is During the communication
8xxx 0202 invalid test, there has been some
8xxx 0203 kind of error in the schedule
8xxx 0204 values passed from UGW.
8xxx 0206
11 8xxx 0207 Internal Schedule is The schedule data in the
8xxx 0208 broken inside of E-RDS is not right.
12 8xxx 0221 Server specified list Alert filtering error: The
is too big number of elements of the list
specified by the server is over
restriction value.
13 8xxx 0222 Server specified list Alert filtering error: Unjust
is wrong value is included in the
element of the list specified by
the server.
14 8xxx 0304 Device is busy, try The semaphore consumption
later error at the time of a
communication test.
15 8xxx 2000 Unknown error Some other kind of
communication error has
occurred.
16 8xxx 2001 URL Scheme The header of the URL of the
error(not https) registered UGW is not in https
format.
17 8xxx 2002 URL server A URL different to that
specified is illegal specified by the UGW has
been set.
18 8xxx 2003 Network is not Communication attempted
ready, try later without confirming network
connection, just after booting
up a device in which the
network preparations are not
ready.
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Cause Remedy
Try again after a period of time.
If the error persists, check the
UGW status with the UGW
administrator.
When the error occurs, report
the details to the support
section.
And then, after the UGW
side has responded, try the
communication test again.
Perform a communication test
(COM-TEST).
Specify the number of elements
of alert filtering correctly.
(Alarm filtering is not supported)
Specify the element of alert
filtering with the right value.
(Alarm filtering is not supported)
Try again a communication test
after a period of time.
Try again after a period of time.
If the error persists, check the
UGW status with the UGW
administrator.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Perform a communication test
(COM-TEST) about 60 seconds
later, after turn on the device.
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