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Chapter 9. Troubleshooting
Property damage may occur due to improper repair.
If personnel other than authorized by the manufacturer carries out the repair, it may irreversibly damage the
device.
‐
Repair should only be performed by the manufacturer.
9.1. Troubleshooting
Issue
The hip joint of the device becomes
stuck during operation.
Case / Frame / Fastener breaks
There is unusual noise coming from
the device.
No Bluetooth connection.
Assistance is uncomfortable or the
patient cannot feel the assistive
force.
SAIT‐IFU‐GEMS‐H Rev.1.1 (2019‐11)
•
If the actuator becomes stuck during operation, do not apply excessive
force to the device.
•
First, turn off and then take off the device.
•
Check what the problem is while gently moving the corresponding joint.
•
If the problem persists or occurs repeatedly, please contact the
manufacturer.
•
If the hardware is damaged, do not operate the device. Contact the
manufacturer.
•
If you hear noise from the device that is not associated with normal use,
please contact the manufacturer.
•
Make sure that Bluetooth is activated on the tablet PC. (Check this from
Quick Settings on the top of the tablet screen).
•
Restart the GEMS‐H App. (Press the button left of the home button on
the bottom of the tablet screen to completely close the app).
•
Restart the GEMS‐H Device. (Use the power switch located at the bottom
of the control pack).
•
Restart the associated tablet PC.
•
Make sure the LED indicator is not indicating a "STOP" state.
•
Repeat the procedure for resetting the Stand Pose to zero when the
patient is stationary and standing upright. This procedure may be found
in section 6.8.3, under "Mitigation of risks due to excessive joint angle
movement."
•
Restart the assistance algorithm with default control parameter values
(or quit the GEMS‐H and run it again).
•
Check whether the hip angle/torque value during walking is normal or
not.
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