HP 3PAR StoreServ 7000 Service Manual
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HP 3PAR StoreServ 7000 Service Manual

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HP 3PAR StoreServ 7000 Storage Service
Guide
Abstract
This guide is for qualified technicians who are authorized to perform installation, setup, maintenance, upgrade, and deinstallation
on the HP 3PAR StoreServ 7000 Storage system and hardware components.
HP Part Number: QR482-96026
Published: November 2012

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  • Page 1 HP 3PAR StoreServ 7000 Storage Service Guide Abstract This guide is for qualified technicians who are authorized to perform installation, setup, maintenance, upgrade, and deinstallation on the HP 3PAR StoreServ 7000 Storage system and hardware components. HP Part Number: QR482-96026 Published: November 2012...
  • Page 2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    4 Documentation feedback................30 A Installing Storage Software Manually............31 Connecting to the Laptop......................31 Connecting the Laptop to the Controller Node...............31 Connecting the Laptop to the HP 3PAR Service Processor............31 Serial Cable Pinouts......................31 Maintenance PC Connector Pin-outs ................31 Service Processor Connector Pin-outs ................32 Manually Initializing the Storage System Software...............32...
  • Page 4 Defining Hosts........................64 Creating and Exporting Test Volumes..................65 B Node Rescue...................66 Service Processor (Physical) Node Rescue .................66 C Illustrated Parts Catalog................68 Drive Enclosure Components....................68 Storage System Components....................70 Controller Node and Internal Components.................72 Miscellaneous Cables and Parts....................75 D Deinstallation...................78 Storage System Inventory......................78 Removing Storage System Components from an Existing or Third Party Rack........78 Contents...

  • Page 5: Servicing The Storage System

    1 Servicing the Storage System Use this chapter to perform removal and replacement procedures on the HP 3PAR StoreServ 7000 Storage systems. CAUTION: Before servicing any component in the storage system, prepare an Electrostatic Discharge-safe (ESD) work surface by placing an antistatic mat on the floor or table near the storage system.

  • Page 6: Identifying Swappable Components

    Figure 2 Product label with HP Spare part number Identifying Swappable Components Colored touch points on a storage system component (such as a lever or latch) identify whether the system should be powered on or off during a part replacement: Hot-swappable –...
  • Page 7 At the HP Storage Systems Guided Troubleshooting web site, follow the link for your product. At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages. At the bottom of the Alert Messages page, choose the correct message code series based on the first four characters of the alert.

  • Page 8: Disk Drive Repair

    To avoid damage to hardware and the loss of data, never remove a disk drive without confirming that the disk status LED is amber. Before you begin, use either the HP 3PAR Management or SPmaint Console to verify that the disk drive is ready to be replaced: Open the HP 3PAR Management Console: Under the Systems tree in the left panel, select the storage system to be serviced to connect.
  • Page 9 “Removing a 3.5 inch Disk” (page 11). In the HP 3PAR Management Console, verify that the disk drive is successfully replaced. The new drive displays in the same position as the failed drive and the State is listed as Normal (indicated by a green icon).
  • Page 10 Replace the disk drive and wait 5 to 10 minutes. See “Removing a 2.5 inch Disk ” (page 11) “Removing a 3.5 inch Disk” (page 11). In the CLI, issue the servicemag status command. When No servicemag operations logged displays as the last line in the output, the disk has successfully been replaced. cli% servicemag status No servicemag operations logged Servicing the Storage System...

  • Page 11: Removing A 2.5 Inch Disk

    Removing a 2.5 inch Disk Pinch the handle latch to release the handle into open position. Pull the handle away from the enclosure and wait 30 seconds. Gently slide the disk drive out of the enclosure and set aside. Remove the replacement disk drive from its packaging. To reinstall a new disk drive, see “Installing a Disk Drive”...
  • Page 12 Figure 8 Removing a 3.5 inch disk drive Figure 9 (page 12) shows the installation order for disk drives in an LFF drive enclosure. Figure 9 LFF Drive Enclosure Installation Order Servicing the Storage System...

  • Page 13: Installing A Disk Drive

    To avoid potential damage to equipment and loss of data, handle disk drives carefully. NOTE: Before beginning this procedure, review how to load the drives based on drive type, speed, and capacity. For more information, see the HP 3PAR StoreServ 7000 Storage Installation Guide. To install a 2.5 inch disk drive (see...

  • Page 14: Disk Drive Verification

    Figure 1 1 Installing a 3.5 inch disk drive Disk Drive Verification Verify that the Disk Drive has been successfully replaced. Redisplay the physical disks to monitor. Open the system in the Systems tab and select Physical Disks. NOTE: Users can select the column header State to re-sort. The original disk drive displays as Failed and the replacement drive displays as Degraded.

  • Page 15: Sfp Repair

    The SFP is located in the port on the controller node HBA/CNA and there are two to four SFPs per node. Before you begin, use either SPmaint or the HP 3PAR Management Console to identify the failed SFP: To perform maintenance using CLI, access SPmaint: In the 3PAR Service Processor Menu, select option 7 Interactive CLI for an InServ.
  • Page 16 1:2:3 OK HP-F 1:2:4 OK HP-F Replace the SFP. See “Replacing an SFP” (page 17). Issue the following commands: showport to verify that the ports are in good condition and the State is listed as ready: cli%showport N:S:P Mode State Node_WWN...

  • Page 17: Replacing An Sfp

    “Replacing an SFP” (page 17). In the HP 3PAR Management Console, verify that the SFP is successfully replaced. The replaced port State is listed as Ready, the Mode is listed as Target, and the Connected Device Type is listed as Host.

  • Page 18: Understanding Led Indicator Status

    2 Understanding LED Indicator Status Storage system components have LEDs to indicate status of the hardware and whether it is functioning properly. These indicators help diagnose basic hardware problems. You can quickly identify hardware problems by examining the LEDs on all components using the tables and illustrations in this chapter.

  • Page 19: Disk Drive Leds

    Disk Drive LEDs The LEDs are located on the front of the disk drives: Figure 15 Disk drive LEDs Figure 16 Disk drive LEDs Table 2 Disk drive LEDs Callout Appearance Indicates Activity Green On – Normal operation Flashing – Activity Fault Amber On –...

  • Page 20: Storage System Component Leds

    Table 2 Disk drive LEDs (continued) Callout Appearance Indicates at the rear of the enclosure also blink). Fault LEDs for failed disk drives do not blink. Storage System Component LEDs The storage system includes the following components in the enclosure at the rear of the system. Power Cooling Module LEDs The PCM has four or six LEDs, depending on PCM, and all are located in the corner of the module.

  • Page 21: I/O Modules Leds

    Table 3 PCM LEDs (continued) Callout Appearance Indicates Flashing – Charging or Disarmed Battery Fail Amber On – Hard Fault (non-recoverable) Flashing – Soft Fault (recoverable) DC Output Fail Amber On – No AC Power or Fault or Out of Tolerance Flashing –...

  • Page 22: Controller Node And Internal Component Leds

    Table 4 I/O module LEDs (continued) Callout Appearance Indicates Off – Not ready and no power Flashing -- activity Controller Node and Internal Component LEDs Controller node LEDs are shown in Table 5 (page 22). NOTE: Issue the locatenode command to flash the hotplug LED blue. Table 5 Controller Node LEDs Status Green...

  • Page 23: Sas Port Leds

    Figure 20 FC port LEDs Table 7 FC port LEDs Callout Appearance Indicates FP- 1 /FP-2 1 and 2 No light Wake up failure (dead device) or power is not applied Port speed (Amber) 1 Amber light off Not connected Amber (3 blinks Connected at 4 Gb/sec.

  • Page 24: Interconnect Port Leds

    Table 8 SAS port LEDs Callout Appearance Indicates DP- 1 Green Off – SAS link is present or not, this LED does not remain lit Flashing – Activity on port DP-2 Green Off – SAS link is present or not, this LED does not remain lit Flashing –...

  • Page 25: Converged Network Adapter Port Leds

    Table 10 Fibre Channel adapter port LEDs (continued) Callout Appearance Indicates 4 fast blinks – Connected at 8GB/sec. Link status Green On – Normal/Connected - link up Flashing – Link down or not connected Converged Network Adapter Port LEDs The CNA in the controller node includes two ports, each has a Link and Activity LED. NOTE: The top port (on the far right in the illustration) corresponds with the first set of LEDs (directly below the second port) and the second port corresponds with the second set of LEDs (the...

  • Page 26: Support And Other Resources

    3 Support and Other Resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: Product model names and numbers Technical support registration number or Service Agreement ID (if applicable)
  • Page 27 Configuring the Secure Service Custodian server in order to HP 3PAR Secure Service Custodian Configuration Utility monitor and control HP 3PAR storage systems Reference Using the CLI to configure and manage HP 3PAR Remote HP 3PAR Remote Copy Software User’s Guide Copy Updating HP 3PAR operating systems...
  • Page 28 HP 3PAR StoreServ 10000 Storage Physical Planning Manual HP 3PAR StoreServ 10000 Storage Third-Party Rack Physical Planning Manual Installing and maintaining HP 3PAR 7200 and 7400 storage systems Installing 7200 and 7400 storage systems and initializing HP 3PAR StoreServ 7000 Storage Installation Guide the Service Processor HP 3PAR StoreServ 7000 Storage SmartStart Software User’s Guide...

  • Page 29: Typographic Conventions

    HP. HP 3PAR branding information The server previously referred to as the InServ is now referred to as the HP 3PAR StoreServ Storage system. The operating system previously referred to as the InForm OS is now referred to as the HP 3PAR OS.

  • Page 30: Documentation Feedback

    4 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 31: A Installing Storage Software Manually

    Node pairs are 0–1 and 2–3. Connecting the Laptop to the HP 3PAR Service Processor See the section “Connecting a Laptop to the SP” in the HP 3PAR StorServ 7000 Storage Installation Guide. Serial Cable Pinouts The gray connector for the laptop (PN 180-0055) is used on the serial port for connection to the controller node MGMT port.

  • Page 32: Service Processor Connector Pin-Outs

    NOTE: You must physically connect a laptop to the SP to complete these procedures. See the section “Connecting a Laptop to the SP” in the HP 3PAR StorServ 7000 Storage Installation Guide. Manually Setting up the Storage System The Out-of-the-Box (OOTB) script guides you through setting up and configuring the storage system...
  • Page 33 3. Re-enter network configuration 4. Update the CBIOS 5. Enable or disable CLI error injections 6. Perform an IDE rescue 7. Set up the system to wipe and rerun ootb 8. Cancel a wipe 9. Perform a deinstallation 10. Update the system for recently added hardware (admithw) 11.
  • Page 34 Create spare chunklets as directed. CAUTION: HP recommends that at least four physical disks worth of chunklets be designated as spares to support the servicemag command. The default sparing options create an appropriate number of spare chunklets for the number of disks installed.

  • Page 35: Manually Setting Up The Service Processor

    SP Mode enables the Customer Controlled Access (CCA) setting to control inbound/outbound communication access via SSH session. Secure Network Mode enables HP 3PAR Secure Service Agent (SSA) setting to control inbound/outbound communication access via HTTPS. NOTE: Secure Network Mode can be configured only for high speed connectivity.

  • Page 36: High Speed Setup

    If you answer yes, the SP is not able to communicate with HP Central. A complete rebuild of the SP is required if the SP needs to establish communication link with HP Central. Type 1 to assign SP Mode for file transfer/remote operations.
  • Page 37 None of the above. Cancel and Exit Press ENTER to accept the default SP name (in brackets) or type an alternate name and press ENTER. The default SP name is the SP serial number. HP recommends accepting this default. SP Network Parameters...
  • Page 38 1 1. Type yes and press ENTER to allow inbound and/or outbound files transfers. Will this ethernet interface be used for inbound and/or outbound files transfers (yes or no) [no]? 12. To prohibit remote control of the SP, type no and press ENTER, then skip to step 14. SP Network Parameters Enter Control-C at any time to abort this process Will this SP be allowed to be remotely controlled (yes or no)? [yes]...
  • Page 39 Does the connection to the CP require proxy services? (yes or no) [no] 17. Type the IP address for the connection system and press ENTER. SP Network Parameters Enter Control-C at any time to abort this process Please enter the IP address for <system_name>: <system.IP.address>...
  • Page 40 NTP system address: <NTP.system.address> or none Data Transfer media: ETHERNET Remote Operations media: ETHERNET Connection Portal: <3PAR default portal> or <system_name> Is this data correct? (yes or no)? [yes] 22. Answering no here returns you to step 6. NOTE: The connection system IP and router number appear only when you are not using the 3PAR Connection Portal.
  • Page 41 Press ENTER to continue. [ENTER] NOTE: After completing the Service Processor Setup Wizard process, additional OS files may need to be installed in order to communicate and add an HP 3PAR Storage System. To install OS files, see“Installing HP 3PAR OS Files ” (page 61).
  • Page 42 If you answer yes, the SP is not able to communicate with HP Central. A complete rebuild of the SP is required if the SP needs to establish communication link with HP Central. Type 2 to assign Secure Network Mode for file transfer/remote operations.
  • Page 43 Domain Name or <static.IP.address> Press ENTER to accept the default SP name (in brackets) or type an alternate name and press ENTER. The default SP name is the SP serial number. HP recommends accepting this default. SP Network Parameters Enter Control-C at any time to abort this process...
  • Page 44 Press ENTER to accept the default subnet mask or type an alternate subnet mask for the SP and press ENTER. Please enter the netmask for this interface [255.255.255.0]: <subnet.mask.address> 10. Press ENTER to accept the default gateway address shown in brackets or type an alternate default gateway address and press ENTER.
  • Page 45 - Remote access: Allowed Is this data correct? (yes or no)? [yes] 16. Type the static hostname or IP address assigned to the 3PAR Secure Service Policy Manager. Please enter the hostname or I/P address of the 3PAR Secure Service Policy Manager [?]: <static.IP.address>...
  • Page 46 23. Type the proxy User ID and press ENTER. Please enter the proxy user id: alphanumeric value 24. Type the proxy password for User ID (alphanumeric value) and press ENTER. Retype the password and press ENTER to confirm. Please enter the password for id 'username id': alphanumeric value Please re-enter (confirm) the password: alphanumeric value 25.
  • Page 47 30. Press ENTER to accept the default port number or type the port number of the http proxy system and press ENTER. What port number should be used on the http proxy system? [default]: [XXXX] 31. Type no to not require proxy authentication and press ENTER. If you answered no, skip to step 34.
  • Page 48 via SSH and HTTP. Do you wish to configure the SP firewall in permissive mode? [yes/no][yes] 37. Press ENTER or type yes and press ENTER to verify the network information you have supplied. Some items appear only when applicable so the screen content may differ according to the setup options you have chosen.
  • Page 49 41. Press ENTER to accept the default date in brackets or type the current date in MM/DD/YYYY format and then press ENTER. Basic Date and Time Enter Control-C at any time to abort this process Please enter the current date in MM/DD/YYYY format [<current date>] : [enter] 42.

  • Page 50: Mixed Connectivity Setup

    Press ENTER to continue. [ENTER] NOTE: After completing the Service Processor Setup Wizard process, additional OS files must first be installed in order to communicate and add an HP 3PAR Storage System. To install OS files, see “Installing HP 3PAR OS Files ” (page 61).
  • Page 51 None of the above. Cancel and Exit Accept the default SP name (in brackets) by pressing ENTER or type an alternate name and press ENTER. The default SP name is the SP serial number. HP recommends that you use the default SP name.
  • Page 52 Press ENTER to accept the default gateway address, or type an alternate default gateway address and press ENTER. The setup script suggests a default gateway address based on the IP address you have supplied. Please enter the IP address of a default gateway, or NONE [<static.IP.address.1>]: <default.gateway.address>...
  • Page 53 - Number to get an outside line (ex. 8 or 9) - Sequence to disable call waiting (ex. #70) - When more then one sequence is required you may have to insert one, <prefix> 15. To use the 3PAR Connection system, press ENTER or type yes and press ENTER, and then skip to step 19.
  • Page 54 19. Type the external NTP system address (if available) and press ENTER. If unavailable, type none and press ENTER. SP Network Parameters Enter Control-C at any time to abort this process Enter the IP address of an external NTP system <NTP.system.address>...
  • Page 55 24. Press ENTER to accept the default time indicated by the installation script or type the current time in HH:MM format and press ENTER. Basic Date and Time Enter Control-C at any time to abort this process Please enter the time in HH:MM format [<Time>]: [enter] 25.

  • Page 56: Secure Site Setup

    If you answer yes to the following question, the SP is not able to communicate with HP Central, or any other defined connection system. A complete rebuild of the SP is required if the SP needs to establish communication link with HP Central.
  • Page 57 None of the above. Cancel and Exit Accept the default SP name (in brackets) by pressing ENTER or type an alternate name and press ENTER. The default SP name is the SP serial number. HP recommends accepting the default name.
  • Page 58 Press ENTER to accept the default subnet mask or type an alternate subnet mask for the SP and press ENTER. Please enter the netmask for this interface [255.255.255.0]: <subnet.mask.address> Press ENTER to accept the default gateway address shown in brackets, or type a default gateway address and press ENTER.
  • Page 59 SOCKS4 SOCKS5 -OR- quit to abort setting a proxy SOCKS5 Please enter the port to contact on the proxy system [1080] -OR- quit to abort setting a proxy 14. Type the IP address of your NTP system (if applicable). If an NTP system is not required, press ENTER.
  • Page 60 After completing the Service Processor Setup Wizard process, additional OS files must first be installed in order to communicate and add a storage system. To install OS files, “Installing HP 3PAR OS Files ” (page 61). Installing Storage Software Manually...

  • Page 61: Installing Hp 3Par Os Files

    “Installing HP 3PAR OS Files ” (page 61). Installing HP 3PAR OS Files After completing the Service Processor Setup wizard process, HP 3PAR OS files must first be installed onto the SP in order to communicate and add a storage system. To install the OS files: Insert the HP 3PAR OS Release Distribution CD into the SP.

  • Page 62: Adding A Storage System To The Service Processor

    Enter Control-C at any time to abort this process ==> SP Control/Status ==> Network Configuration ==> InServ Configuration Management ==> InServ Product Maintenance ==> Local Notification Configuration ==> Site Authentication Key Manipulation ==> Interactive CLI for an InServ Exit Type 1 for Display SP Version to verify installation is complete. Display SP Version SP Software Version SP-2.5.1.GA-15...
  • Page 63 Type 2 and press ENTER to Add a new InServ. SP - InServ Configuration Manipulation Enter Control-C at any time to abort this process ==> Display InServ information ==> Add a new InServ ==> Modify an InServ config parameters ==> Remove an InServ Return to the previous menu Type the static IP address of the system (InServ) and press ENTER to add.

  • Page 64: Exporting Test Luns

    In order to define hosts and set port personas, you must access the CLI. For more information about the commands used in this section, see the HP 3PAR OS Command Line Interface Reference. To set the personas for ports connecting to host computers: In the CLI, verify connection to a host before defining a host: 192.168.46.249 cli% showhost...

  • Page 65: Creating And Exporting Test Volumes

    Creating and Exporting Test Volumes For more information about the commands used in this section, see the HP 3PAR OS Command Line Interface Reference. To create and export test volumes: In the CLI, create a common provisioning group test to verify the system can create and export virtual volumes.

  • Page 66: B Node Rescue

    B Node Rescue Service Processor (Physical) Node Rescue The SP node rescue should be used only in cases when the storage system includes a physical SP and no nodes remain in the cluster or when all nodes are down. NOTE: For SP node rescue, you can specify whether to use the public Ethernet port (eth0) or the private Ethernet port and a crossover cable (eth1).
  • Page 67 After the node has booted, verify that the node status LED is blinking green in unison with the other node LEDs, indicating that the node has joined the cluster, then press ENTER to continue. Select the following: 1 Deconfigure <name of cluster> Node Rescue x to return to return to the main menu 7 Interactive CLI for an InServ, then select the desired system Issue the following commands:...

  • Page 68: C Illustrated Parts Catalog

    The following shows each component of the storage system for all replaceable hardware parts including the part number, full description, quantity, and CSR type. Drive Enclosure Components Figure 26 HP M6710 Drive Enclosure (2U24) Figure 27 HP M6720 Drive Enclosure (4U24) Illustrated Parts Catalog...
  • Page 69 Figure 28 2.5 inch SFF disk drive Figure 29 3.5 inch LFF disk drive Table 13 Drive Chassis FRUs Material Number Description Qty Per Chassis CSR Type 683232-001 SPS-Enclosure Midplane 2U24 Assy 683233-001 SPS-Enclosure Midplane 4U24 Assy 683234-001 SPS-Drive Carrier SFF SSD Assy 683235-001 SPS-Drive Carrier LFF HDD Assy 683236-001...

  • Page 70: Storage System Components

    Table 13 Drive Chassis FRUs (continued) Material Number Description Qty Per Chassis CSR Type 697389-001 SPS-Drive HD 900GB 6G SAS 10K Mandatory M6710 2.5in HDD 697390-001 SPS-Drive HD 2TB 6G SAS 7.2K NL Mandatory M6720 3.5in HDD 697391-001 SPS-Drive HD 3TB 6G SAS 7.2K NL Mandatory M6720 3.5in HDD 697392-001...
  • Page 71 Figure 31 764W Power Cooling Module Battery Figure 32 580W Power Cooling Module Figure 33 I/O Module Storage System Components...

  • Page 72: Controller Node And Internal Components

    Table 14 Storage System Components Part Number Description Qty. CSR Type 683239-001 SPS-PCM 764W Assy up to 2 683240-001 SPS-Battery PCM 764W Assy up to 2 683241-001 SPS-PCM 580W Assy up to 2 683251-001 SPS-Module I/O SASquatch up to 4 Controller Node and Internal Components Figure 34 Controller Node Figure 35 Node Disk...
  • Page 73 Figure 36 4–port Fibre Channel Adapter Figure 37 2–port CNA Adapter Figure 38 FC SFP Adapter Controller Node and Internal Components...
  • Page 74 Table 15 Controller Node and Components Part Number Description Qty. CSR Type 683245-001 SPS-Node Module 7200 NO HBA Optional 683246-001 SPS-Node Module 7400 NO HBA 683248-001 SPS-Node Boot Drive (Node drive) 1 per node 683259-001 SPS-Adapter FC 4port 683237-001 SPS-Adapter CNA 2port 683238-001 SPS-Module FC SFP Up to 4 per node...

  • Page 75: Miscellaneous Cables And Parts

    Table 16 Internal Node Components Callout Part Number Description Qty. CSR Type Node drive location 683807-001 SPS-Cable Node Drive SATA 683250-001 SPS-Cable Boot Drive (Node drive cable) 683247-001 SPS-PCIe Riser Assy 683249-001 SPS-Battery Coin (TOD battery) 683803-001 SPS-Memory DIMM 2GB DDR2 1 per system A200 683804-001...
  • Page 76 Table 17 Storage System Cables (continued) Part Number Description Qty. CSR Type 649993-001 SPS-Cable FC LC-LC OM3 50 M 649994-001 SPS-Cable FC LC-LC OM3 100 M 659061-001 SPS-Cable FC LC-LC OM3 6 408765-001 PS-CA,EXT MINI SAS, 0.5M 408767-001 SPS-CA,EXT MINI SAS, 2M Mandatory 408769-001 SPS-CA,EXT MINI SAS, 6M...
  • Page 77 Table 19 Service Processor Parts (continued) Part Number Description Qty. CSR Type 5183–2687 Ethernet Cable 25 ft CAT5 5183–5691 Ethernet Cable 50 ft. CAT5 RJ45 M/M C7542A HP Ethernet 15.2m (50 ft) Mandatory CAT5e RJ45 M/M Cable Miscellaneous Cables and Parts...

  • Page 78: D Deinstallation

    D Deinstallation Use these procedures when removing systems from an operating site and relocating to an alternate site. Before deinstalling a storage system: Obtain drive enclosure shipping containers, one per enclosure. Verify with a System Administrator that the system is prepared for shutdown. Complete the storage system inventory after deinstalling the system.

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