HP 3PAR StoreServ 7200 2-node Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Storage
  5. 3PAR StoreServ 7200 2-node
  6. Service manual

HP 3PAR StoreServ 7200 2-node Service Manual

Hp 3par storeserv 7000 storage service guide (qr482-96503, september 2013)
Hide thumbs Also See for 3PAR StoreServ 7200 2-node:
Table of Contents

Advertisement

Quick Links

See also: Administrator's Manual , Instruction Manual
HP 3PAR StoreServ 7000 Storage Service
Guide
Abstract
This guide provides information about maintenance and upgrading HP 3PAR StoreServ 7000 Storage system hardware
components for authorized technicians.
HP Part Number: QR482-96503
Published: September 2013
Edition: 1

Advertisement

Table of Contents
loading

Related Manuals for HP 3PAR StoreServ 7200 2-node

Summary of Contents for HP 3PAR StoreServ 7200 2-node

  • Page 1 HP 3PAR StoreServ 7000 Storage Service Guide Abstract This guide provides information about maintenance and upgrading HP 3PAR StoreServ 7000 Storage system hardware components for authorized technicians. HP Part Number: QR482-96503 Published: September 2013 Edition: 1...
  • Page 2 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents 1 Servicing the Storage System................5 Service Processor Onsite Customer Care ..................5 Accessing the HP 3PAR Management Console.................5 CSR............................5 Types of CSR........................6 Accessing Replacement Videos....................6 Parts-only Warranty Service....................6 Identifying a Replaceable Part....................6 Swappable Components.......................7 Getting Recommended Actions....................7 Powering Off/On the Storage System..................8 Powering Off........................8 Powering On........................9 Disengaging the PDU Pivot Brackets....................9...
  • Page 4 HP 3PAR branding information....................42 4 Documentation feedback................43 A Installing Storage Software Manually............44 Connecting to the Laptop......................44 Connecting the Laptop to the Controller Node...............44 Connecting the Laptop to the HP 3PAR Service Processor............44 Serial Cable Connections....................44 Maintenance PC Connector Pin-outs ................44 Service Processor Connector Pin-outs ................45 Manually Initializing the Storage System Software...............45 Manually Setting up the Storage System................45...

  • Page 5: Servicing The Storage System

    1 Servicing the Storage System Use this chapter to perform removal and replacement procedures on the HP 3PAR StoreServ 7000 Storage systems. CAUTION: Before servicing any component in the storage system, prepare an Electrostatic Discharge-safe (ESD) work surface by placing an antistatic mat on the floor or table near the storage system.

  • Page 6: Types Of Csr

    The materials shipped with a replacement CSR part specify whether a defective part must be returned to HP. When required, you must ship the defective part to HP within a defined period of time, normally five business days. The defective part must be returned with the associated documentation in the provided shipping material.

  • Page 7: Swappable Components

    Figure 2 Product label with HP Spare part number Swappable Components Colored touch points on a storage system component (such as a lever or latch) identify whether the system should be powered on or off during a part replacement: Hot-swappable – Parts are identified by red-colored touch points. The system can remain powered on and active during replacement.

  • Page 8: Powering Off/On The Storage System

    Follow the link to alert actions under Recommended Actions (see Figure 3 (page 8)). Figure 3 Verify Drive Failure Alert At the HP Storage Systems Guided Troubleshooting web site, follow the link for your product. At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages. At the bottom of the Alert Messages page, choose the correct message code series based on the first four characters of the alert message code.

  • Page 9: Powering On

    Follow the prompts to shutdown a cluster. Do not shut down individual Nodes. Turn off power to the node PCMs. Turn off power to the drive enclosure PCMs. Turn off all PDUs in the rack. Using SPMAINT Select option 4 (InServ Product Maintenance). Select Halt an InServ cluster/node.

  • Page 10: Replacing An Interconnect Link Cable

    Ensure the PDUs are in a fully lowered position before accessing. Figure 4 Disengaging the PDU Pivot Brackets Replacing an Interconnect Link Cable Before replacing an Interconnect Link cable, verify with the system administrator before powering off the system. Shutdown all the controller nodes in the system. Turn off power to the controller node PCMs.
  • Page 11 NOTE: SSDs have a limited number of writes that can occur before reaching the SSD's write endurance limit. This limit is generally high enough so wear out will not occur during the expected service life of an HP 3PAR StoreServ under the great majority of configurations, IO patterns, and workloads.
  • Page 12 Figure 6 Filtered Table The Alert tab displays a filtered Alert table showing only the critical alerts associated with disk drives, where the alert details are displayed (see Figure 7 (page 12)). NOTE: The lower pane lists the alerts in a tabular fashion (you can see the highlighted alert Figure 7 (page 12)).

  • Page 13: Removing A 2.5 Inch Disk

    Figure 9 Tool Bar Locate Icon In the Locate Cage dialog box, enter an appropriate time to allow service personnel to view the LED status of the Drive Enclosure (Cage). See Figure 10 (page 13). NOTE: If necessary, use the Stop Locate icon to halt LED flashing. Figure 10 Locate Cage Dialog Box An icon with a flashing LED will be shown next to the cage, which flashes all drives in this cage except the failed drive.

  • Page 14: Removing A 3.5 Inch Disk

    Figure 1 1 7200 and 7400 Two Node System (HP M6710 Drive Enclosure) Removing a 3.5 inch Disk To remove a 3.5 inch disk drive: Pinch the latch in the handle towards the hinge to release the handle. Gently pull the disk drive one inch and wait 30 seconds. Slide the disk drive out of the enclosure and set aside.

  • Page 15: Installing A Disk Drive

    Installing a Disk Drive CAUTION: Blank disk drive carriers are provided and must be used if all slots in the enclosure are not filled with disk drives. CAUTION: To avoid potential damage to equipment and loss of data, handle disk drives carefully. Each disk drive includes a green and amber LED on the front to indicate disk drive status.

  • Page 16: Verifying Disk Drives

    Figure 14 Installing a 3.5 inch disk drive Verifying Disk Drives Verify the disk drive has been successfully replaced. Display the physical disks to monitor. Open the system in the Systems tab and select Physical Disks. NOTE: Users can select the column header State to resort. NOTE: Until data has been restored, the original disk drive will display as Failed and the replacement disk drive will display as Degraded.

  • Page 17: Disk Drive Numbering

    The new drive displays in the same position as the failed drive and the State is listed as Normal. NOTE: The drive that was replaced continues to display in the table as Failed until the disk rebuild is complete, which may take several hours. When the process is complete, the failed drive is dismissed and dropped from the display.

  • Page 18: Controller Node Replacement Procedure

    Figure 17 M6710 (2U24) Displayed as DCS2 in Software Output Figure 18 M6720 (4U24) Displayed as DCS1 in Software Output Controller Node Replacement Procedure When the failure notification is received customers should contact their Authorized Service Providers (ASPs) for assistance with failure verification, identification of the exact component to be replaced, and the location of the failed node, if replacement is required.

  • Page 19: Node Identification And Shutdown

    Remove the node cover: Loosen the two thumbscrews that secure the node cover to the node. Lift the node cover and remove. If a PCIe adapter exists in the failed node: Unpack the replacement PCIe adapter and place it on a ESD safe mat. Remove the PCIe adapter riser card from the replacement node by grasping the blue touch point on the riser card and pulling the riser card up and away from the node.

  • Page 20: Node Installation

    Pull the gray node rod to remove the node from the enclosure. When the node is halfway out of the enclosure, use both hands to slide the node out completely. Set the node on the ESD safe mat next to the replacement node for servicing. Push in the failed node’s grey rod to ready it for packaging and provide differentiation from the replacement node.

  • Page 21: Node Verification

    Node Verification Verify the node is installed successfully: Under the Systems tree in the left panel, double click the storage system just serviced. In the lower, right of the Summary tab, in the Health section, check the State status is Normal.
  • Page 22 Typically the State is listed as Loss sync, the Mode as Initiator and the Connected Device Type as Free. Verify that the SFP has been successfully replaced by refreshing the above pane. State should now be listed as Ready, the Mode as Target and the Connected Device Type as Host.
  • Page 23 0:3:1 peer offline - 0002AC8004DB rcip IP RCIP0 1:0:1 initiator ready 50002ACFF70185A6 50002AC1010185A6 disk 1:0:2 initiator ready 50002ACFF70185A6 50002AC1020185A6 disk 1:1:1 target ready 2FF70002AC0185A6 21110002AC0185A6 host 1:1:2 target loss_sync 2FF70002AC0185A6 21120002AC0185A6 free 1:2:1 initiator loss_sync 2FF70002AC0185A6 21210002AC0185A6 free 1:2:2 initiator loss_sync 2FF70002AC0185A6 21220002AC0185A6 free 1:2:3 initiator loss_sync 2FF70002AC0185A6 21230002AC0185A6 free 1:2:4 initiator loss_sync 2FF70002AC0185A6 21240002AC0185A6 free 1:3:1...
  • Page 24 1:1:1 target ready 2FF70002AC0185A6 21110002AC0185A6 host 1:1:2 target ready 2FF70002AC0185A6 21120002AC0185A6 host 1:2:1 initiator loss_sync 2FF70002AC0185A6 21210002AC0185A6 free 1:2:2 initiator loss_sync 2FF70002AC0185A6 21220002AC0185A6 free 1:2:3 initiator loss_sync 2FF70002AC0185A6 21230002AC0185A6 free 1:2:4 initiator loss_sync 2FF70002AC0185A6 21240002AC0185A6 free 1:3:1 peer offline 0002AC8004BD rcip RCIP1 - showport -sfp to verify that the replaced SFP is connected and the State is listed as...

  • Page 25: Replacing An Sfp

    Replace the SFP. See “Replacing an SFP” (page 25). In the HP 3PAR Management Console, verify that the SFP is successfully replaced. The replaced port State is listed as Ready, the Mode is listed as Target, and the Connected Device Type is listed as Host.

  • Page 26: Understanding Led Indicator Status

    2 Understanding LED Indicator Status Storage system components have LEDs to indicate status of the hardware and whether it is functioning properly. These indicators help diagnose basic hardware problems. You can quickly identify hardware problems by examining the LEDs on all components using the tables and illustrations in this chapter.

  • Page 27: Storage System Component Leds

    Figure 25 Disk Drive LEDs Table 2 Disk drive LEDs Appearance Status Indicates 1 - Fault Amber Disk failed and is ready to be replaced. Flashing The locatecage command has been issued. Fault LEDs for failed disk drives do not blink. The I/O module Fault LEDs at the rear of the enclosure also blink.
  • Page 28 Figure 26 PCM LEDs The following table describes the LED states. Table 3 PCM LED Descriptions Icon Appearance Indicates No AC power or PCM fault Flashing Firmware download AC input fail Amber AC present and PCM On / OK Flashing Standby mode PCM OK Green...

  • Page 29: Drive Pcm Leds

    Table 3 PCM LED Descriptions (continued) Icon Appearance Indicates Present and charged Flashing Charging or disarmed Battery Good Green Drive PCM LEDs The following figure shows the drive enclosure PCM LEDs. Figure 27 Drive PCM LEDs The next table describes the drive PCM LED states. Table 4 Drive PCM LED Descriptions Icon Appearance...

  • Page 30: I/O Modules Leds

    Table 4 Drive PCM LED Descriptions (continued) Icon Appearance Indicates No AC power or fault or out of tolerance Flashing Firmware download DC Output Fail Amber I/O Modules LEDs I/O modules are located on the back of the system. I/O modules have two mini-SAS universal ports, which can be connected to HBAs or other ports and each port includes External Port Activity LEDs, labeled 0–3.

  • Page 31: Controller Node And Internal Component Leds

    Table 5 I/O module LEDs (continued) Icon Function Appearance State Meaning Fault Amber Fault Normal operation Flashing Locate command issued Figure 30 External Port Activity LEDs Function Appearance State Meaning External Port Activity; 4 LEDs for Green Ready, no activity Data Ports 0 through 3 Not ready or no power Flashing...

  • Page 32: Ethernet Leds

    Table 6 Controller Node LEDs Status Green Not a Cluster member Quick Flashing Boot Slow Flashing Cluster member Unit ID Blue OK to remove Not OK to remove Flashing Locate command issued Fault Amber Fault No fault Flashing Node in cluster and there is a fault Ethernet LEDs The controller node has two built-in Ethernet ports and each includes two LEDs.

  • Page 33: Fibre Channel (Fc) Adapter Leds

    Figure 33 FC Port LEDs Table 8 FC Port LEDs All ports No light Wake up failure (dead device) or power is not applied FC- 1 Amber Not connected 3 fast blinks Connected at 4GB/s 4 fast blinks Connected at 8GB/s FC-2 Green Normal/Connected –...

  • Page 34: Converged Network Adapter (Cna) Leds

    Converged Network Adapter (CNA) LEDs Figure 35 CNA LEDs Table 10 CNA LEDs Link down Upper Link Green Link up No activity Lower ACT (Activity) Green Activity Node FC and CNA Port Numbering Port position is displayed as Node:Slot:Port (N:S:P) in the Management Console. Figure 36 FC Ports Table 1 1 FC Ports Port...

  • Page 35: Sas Port Leds

    Table 12 FC Adapter Ports Port Slot:Port Figure 38 CNA Ports Table 13 CNA Ports Port Slot:Port SAS Port LEDs The controller node has two SAS ports and each includes four LEDs, numbered 0–3: Figure 39 SAS port LEDs Controller Node and Internal Component LEDs...

  • Page 36: Interconnect Port Leds

    Table 14 SAS port LEDs Appearance Indicates Green No activity on port. This LED does not indicate a Ready state with a solid On as the I/O Module External Port Activity LEDs do. Flashing Activity on port Interconnect Port LEDs The controller node has two interconnect ports and each includes two LEDs.
  • Page 37 Figure 42 Front Panel LEDs Table 16 Front panel LEDs Item Appearance Description UID LED/button Blue Active Flashing Blue System is being managed remotely Deactivated Power On/Standby button and Green System is on system power Flashing Green Waiting for power Amber System is on standby, power still on Power cord is not attached or power...
  • Page 38 Table 17 Rear panel LEDs Item Appearance Description NIC link Green Link No link NIC status Green or Flashing Green Activity No activity UID LED/button Blue Active Flashing Blue System is being managed remotely Deactivated Power supply Green Normal Off = one or more of the following conditions: Power is unavailable Power supply has failed...

  • Page 39: Support And Other Resources

    3 Support and Other Resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: Product model names and numbers Technical support registration number or Service Agreement ID (if applicable) Product serial numbers Error messages Operating system type and revision level...
  • Page 40 For information about: See: Migrating data from one HP 3PAR storage system to another HP 3PAR-to-3PAR Storage Peer Motion Guide Configuring the Secure Service Custodian server in order to HP 3PAR Secure Service Custodian Configuration Utility monitor and control HP 3PAR storage systems Reference Using the CLI to configure and manage HP 3PAR Remote HP 3PAR Remote Copy Software User’s Guide...
  • Page 41 For information about: See: Planning for HP 3PAR storage system setup Hardware specifications, installation considerations, power requirements, networking options, and cabling information for HP 3PAR storage systems HP 3PAR 7200, 7400, and 7450 storage systems HP 3PAR StoreServ 7000 Storage Site Planning Manual HP 3PAR StoreServ 7450 Storage Site Planning Manual HP 3PAR 10000 storage systems HP 3PAR StoreServ 10000 Storage Physical Planning...

  • Page 42: Typographic Conventions

    Typographic conventions Table 18 Document conventions Convention Element Bold text Keys that you press Text you typed into a GUI element, such as a text box GUI elements that you click or select, such as menu items, buttons, and so on Monospace text File and directory names System output...

  • Page 43: Documentation Feedback

    4 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 44: A Installing Storage Software Manually

    A Installing Storage Software Manually WARNING! Use this procedure only if access to HP SmartStart CD or the Storage System and Service Processor Setup wizards are not available. This appendix describes how to manually set up and configure the storage system software and SP.

  • Page 45: Service Processor Connector Pin-Outs

    Figure 44 Maintenance PC Connector Pin-outs Service Processor Connector Pin-outs Use at the SP end of a standard Ethernet cable and in conjunction with the laptop adapter (PN 180-0055-01) to allow serial connection to the SP. DB9 (Female) RJ45 Pin 2-Pin 3 (orange) Pin 3-Pin 2 (black) Pin 5-Pin 5 (green) Figure 45 Service Processor Connector Pin-outs...
  • Page 46 7. Set up the system to wipe and rerun ootb 8. Cancel a wipe 9. Perform a deinstallation 10. Update the system for recently added hardware (admithw) 11. Check system health (checkhealth) 12. Exit > 1 WARNING! Proceeding with the system setup script causes complete and irrecoverable loss of data.
  • Page 47 NOTE: The system name can include only letters, numbers and the special characters “.-_”, (dot, hyphen, underscore) and can be no more than 31 characters long. The first character in the sequence must be a letter or number. Enter the InServ system name ==> <systemname> Cluster will be initialized with the name <systemname>...

  • Page 48: Installing Hp 3Par Os Files

    Verify the correct license is displayed and press Enter. If the license information is not correct, type c and press Enter to continue with the system setup. After completing the system setup, contact your local service provider for technical support to obtain the proper license keys. Complete the network configuration: When prompted, type the number of IP addresses used by the system (usually 1) and press Enter.
  • Page 49 1 for Update SP Software Revision 2 for CDROM to install the files. NOTE: The installation process takes approximately five minutes. When prompted to update the SP, verify that the software version is correct. Type y and press Enter to continue with the update process. Mounting CDROM...

  • Page 50: Adding A Storage System To The Service Processor

    Adding a Storage System to the Service Processor After successfully completing the Service Processor Setup Wizard, you must add the storage system to the configuration database of the SP. Adding the storage system permits the SP to communicate, service, and monitor the health of the system. NOTE: Beginning with HP 3PAR SP OS 4.1.0 MU2, only the StoreServ with a serial number associated with the SP ID can be attached to the SP.

  • Page 51: Exporting Test Luns

    Adding <static.ip.address> to firewall rules on interface eth0 Enter a valid user credentials (CLI super-user name and password) to add the HP 3PAR InServ and press Enter. Please enter valid Customer Credentials (CLI super-user name and password) to add the HP 3PAR InServ. Username:<Valid Username>...

  • Page 52: Creating And Exporting Test Volumes

    In the CLI, verify connection to a host before defining a host: 192.168.46.249 cli% showhost Define a new system host as follows: 192.168.46.249 cli% createhost -persona <hostpersonaval> <hostname> <WWN>... where <hostpersonaval> is the host persona ID number, <hostname> is the name of the test host, and <WWN>...
  • Page 53 Repeat steps 1 through 4 for each host. From the SP, type exit to stop the CLI session, then type x and press Enter to return to the SP main menu. Type x and press Enter again to exit. Type exit and press Enter to log off the SP.

  • Page 54: B Node Rescue

    B Node Rescue Service Processor (Physical) Node Rescue The SP node rescue should be used only in cases when the storage system includes a physical SP and no nodes remain in the cluster or when all nodes are down. NOTE: For SP node rescue, you can specify whether to use the public Ethernet port (MGMT) or the private Ethernet port and a crossover cable.
  • Page 55 After the node has booted, verify that the node status LED is blinking green in unison with the other node LEDs, indicating that the node has joined the cluster, then press Enter to continue. Select the following: 1 Deconfigure <name of cluster> Node Rescue x to return to return to the main menu 7 Interactive CLI for an InServ, then select the desired system Issue the following commands:...

  • Page 56: C Illustrated Parts Catalog

    C Illustrated Parts Catalog The following shows each component of the storage system for all replaceable hardware parts including the part number, full description, quantity, and CSR type. Drive Enclosure Components Figure 46 HP M6710 Drive Enclosure (2U24) Figure 47 HP M6720 Drive Enclosure (4U24) Illustrated Parts Catalog...
  • Page 57 Figure 48 2.5-inch SFF disk drive Figure 49 3.5-inch LFF disk drive Table 19 Drive Chassis FRUs Material Number Description Qty Per Chassis CSR Type 683232-001 SPS-Enclosure Midplane 2U24 Assy 683233-001 SPS-Enclosure Midplane 4U24 Assy 683234-001 SPS-Drive Carrier SFF SSD Assy 683235-001 SPS-Drive Carrier LFF HDD Assy 683236-001...

  • Page 58: Storage System Components

    Table 19 Drive Chassis FRUs (continued) Material Number Description Qty Per Chassis CSR Type 727398-001 SPS-HDD SS7000 600GB 10K SFF 6G Mandatory SAS-S 2.5in. 697389-001 SPS-Drive HD 900GB 6G SAS 10K Mandatory M6710 2.5in HDD 727397-001 SPS-HDD SS7000 1TB 7.2K SFF 6G Mandatory SAS-S 2.5in.
  • Page 59 Figure 51 764 W Power Cooling Module Battery Figure 52 580 W Power Cooling Module Figure 53 I/O Module Storage System Components...

  • Page 60: Controller Node And Internal Components

    Table 20 Storage System Components Part Number Description Qty. CSR Type 683239-001 SPS-PCM 764W Assy up to 2 727386-001 SPS-PCM 764W Assy, Gold 683240-001 SPS-Battery PCM 764W Assy up to 2 683241-001 SPS-PCM 580W Assy up to 2 683251-001 SPS-Module I/O SASquatch up to 4 Controller Node and Internal Components Figure 54 Controller Node...
  • Page 61 Figure 56 4-port Fibre Channel Adapter Figure 57 2-port CNA Adapter Figure 58 FC SFP Adapter Controller Node and Internal Components...
  • Page 62 Table 21 Controller Node and Components Part Number Description Qty. CSR Type 683245-001 SPS-Node Module 7200 NO HBA Optional 683246-001 SPS-Node Module 7400 NO HBA 683248-001 SPS-Node Boot Drive (Node drive) 1 per node 683259-001 SPS-Adapter FC 4port 683237-001 SPS-Adapter CNA 2port 468508–002 SPS-Module FC SFP Up to 4 per node...

  • Page 63: Service Processor

    Table 22 Internal Node Components Callout Part Number Description Qty. CSR Type Node drive location 683807-001 SPS-Cable Node Drive SATA 683250-001 SPS-Cable Boot Drive (Node drive cable) 683247-001 SPS-PCIe Riser Assy 683249-001 SPS-Battery Coin (TOD battery) 683806-001 SPS-Memory DIMM 8GB DDR3 Control Cache 7200, 7400 8, 9 683803-001...
  • Page 64 Table 24 Storage System Cables (continued) Part Number Description Qty. CSR Type 656427-001 SPS-CA 1m PREMIER FLEX Mandatory FC OM4 656428-001 SPS-CA 2m PREMIER FLEX Mandatory FC OM4 656429-001 SPS-CA 5m PREMIER FLEX Mandatory FC OM4 656430-001 SPS-CA 15m PREMIER FLEX Mandatory FC OM4 656431-001...
  • Page 65 Table 25 Miscellaneous Parts (continued) Part Number Description Qty. CSR Type 690778–001 SPS-Bezel M6710 drive Mandatory shelf, left 683807–001 SPS-Drive blank SFF Mandatory 697273–001 SPS-Drive blank LFF Mandatory Table 26 Service Processor Parts Part Number Description Qty. CSR Type 68381 1-001 SPS-Processor 1U Mounting 675040-001 SPS-Service Processor 1U...

  • Page 66: D Uninstalling The Storage System

    D Uninstalling the Storage System Use these procedures when removing systems from an operating site and relocating to an alternate site. Before uninstalling a storage system: Obtain drive enclosure shipping containers, one per enclosure. Verify with a System Administrator that the system is prepared for shutdown. Complete the storage system inventory after uninstalling the system.

This manual is also suitable for:

3par storeserv 7400 2-node3par storeserv 7400 4-node3par storeserv 10000

Table of Contents