Note: You can only do a factory reset of your device with assistance from your Internet service provider.
Contact your Internet service provider's Customer Service to obtain an SPC code that you will need to
enter to perform the reset.
1. In the Mobile Hotspot Manager, click Settings > General > Software and Reset.
– or –
Click Support.
2. Below Factory Reset, click Reset.
3. Enter the MSL code provided by your Internet service provider, and then click Submit.
4. Click Begin Reset.
System Logs
Technical support staff may need you to configure system logging in this tab for the purpose of error
diagnosis.
Note: You should only adjust settings in this tab under the direction of technical support staff.
1. In the Mobile Hotspot Manager, click Settings > General > System Logs.
You can:
●
Enable logging
●
Clear logs
●
Download logs
Network Preferences
From this tab, you can configure your device's configuration for selecting networks, and receive network
configuration updates from your Internet service provider.
Mobile Hotspot Manager (Browser) Interface
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