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AirCard 782S Mobile Hotspot User Guide
64
Unable to connect hotspot to your service
provider's mobile broadband network
If your Hotspot will not connect to you service provider's network:
•
Make sure your SIM account is active.
•
If you use a pre-paid or pay-as-you-go SIM, make sure the account has a positive
balance.
•
If your mobile hotspot still will not connect, you may need to create or update an
account profile. (Your service provider may not be in the list of pre-configured
account profiles included with the hotspot, or the service provider may have
changed some details.) Get your account profile details from your service provider,
and then see
Configure APN details
Unable to connect to the Internet when
tethered to a Windows XP system
If you are unable to connect to the Internet when the mobile hotspot is connected via a
USB cable to a computer running Windows XP, it may be because the device driver is
not installed.
1. Disconnect (untether) the Hotspot from the computer.
2. On the LCD screen, tap Settings > More > Driver Installation. (This is the last
option on the More screen.)
3. After the driver installs, tether it to the computer.
Reset the Hotspot
You can reset the Hotspot to the factory setting on the device or on the Homepage.
(This is useful if you have lost your Admin Login for the Homepage.)
Note:
If you reset the modem, all of your customizations will be lost. If you want to keep them,
save them before doing the reset, then restore them afterward. See
restore settings
on page 45 for details.
Note:
When you reset the hotspot, any currently connected devices will lose access and will have
to be reconnected after the hotspot restarts.
On the LCD touchscreen:
1. On the home screen, tap Settings > Reset.
2. Tap Yes.
3. Tap Begin Reset.
4. After the device has reset, click Restart.
5. Reconnect your Wi-Fi devices.
on page 52for instructions.
Download (backup) and
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