Modem Module - Motorola MC9190-G Integrator Manual

Troubleshooting the Magnetic Stripe Reader (Continued)
Table 8-8
Symptom
During data MC9190-G detached
communications, from MSR during
no data was communications.
transmitted, or
Incorrect cable
transmitted data
configuration.
was incomplete.
Communications
software is not installed
or configured properly.

Modem Module

Troubleshooting the Modem Module
Table 8-9
Symptom
MC9190-G is The modem cable is not
not fully connected.
communicating
Modem is not securely
through the
connected to the
modem.
MC9190-G.
Communication software
is not installed or
configured properly.
Problem in the telephone
lines.
MC9190-G's battery is low
or discharged, which shuts
off power to the modem.
Possible Cause
Reattach MC9190-G to MSR and retransmit.
See the System Administrator.
Perform setup as described in
Possible Cause
Connect the modem cable securely to both the modem and the
telephone jack.
Reconnect the modem firmly to the MC9190-G.
Set up the communication software as described in
Accessories.
Connect a conventional telephone and dial the remote modem to
verify the telephone lines are functioning. If the remote modem does
not answer the call and emit answering tones, contact the remote
System Administrator.
Install a charged battery in the MC9190-G, or use an external DC
power adapter to recharge the battery.
Maintenance & Troubleshooting 8 - 13
Action
Chapter 2, Accessories.
Action
Chapter 2,