Magnetic Stripe Reader - Motorola MC9190-G Integrator Manual

8 - 12 MC9190-G Integrator Guide
Troubleshooting The Cable Adapter Module (Continued)
Table 8-7
Symptom
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 8-8
Symptom
MSR cannot
read card.
MC9190-G
battery is not
charging.
Possible Cause
MC9190-G detached
from CAM during
communications.
Incorrect cable
configuration.
Communications
software is not installed
or configured properly.
Possible Cause
MC9190-G detached
from MSR during card
swipe.
Faulty magnetic stripe on
card.
MSR application is not
installed or configured
properly.
MC9190-G was removed
from MSR or MSR was
unplugged from AC
power too soon.
Battery is faulty.
The MC9190-G is not
fully attached to the
MSR.
Re-attach MC9190-G to CAM and retransmit.
See the System Administrator.
Perform setup as described in
Re-attach MC9190-G to MSR and reswipe the card.
See the System Administrator.
Ensure the MSR application is installed on the MC9190-G.
Ensure the MSR application is configured correctly.
Ensure MSR is receiving power. Ensure MC9190-G is attached
correctly. Confirm that the battery is charging. If a MC9190-G battery
is fully depleted, it can take up to four hours to fully recharge a
battery (if the MC9190-G is off and longer if the MC9190-G is
operating).
For Windows Mobile 6.5 devices, view battery status by tapping
> > >
Start Settings System
For WinCE 6.0 devices, view battery status by tapping
> >
Settings Control Panel
Verify that other batteries charge properly. If so, replace the faulty
battery.
Detach and re-attach the MSR to the MC9190-G, ensuring it is firmly
connected.
Action
Chapter 2, Accessories.
Action
.
Power
.
Power
>
Start