Appendix A Frequently Asked Questions; Supporting An Installation; Table A-1 Installation Faqs - Honeywell Rapid Eye LT Installation Manual

Table of Contents

Frequently Asked Questions

Problem

Possible Solution

Cannot use Admin

Check if the password to the Administrator account has

been changed. Ask your System Administrator to check

your user account, using Admin.

Check if your user account has the right to log on to Admin.

Ask your System Administrator to check your user account,

using Admin.

Confirm which IP address should be used for the site.

Have the installers recorded the details of the installation in

Appendix D, Site Information

Confirm access to the database from your PC.

Contact your network administrator for help with rogue

paths to a destination, mapped drives, a missing IP

address, and so on.

Cannot connect from a remote PC running View to a Multi-Media LT DVR

Cannot log on

Check to see if your user account is valid.

Site is not listed Information is missing in the database or you are using the

wrong database to log on. Quit View and log on again,

making sure that the correct database is in use. If it is, ask

your System Administrator to check the database.

Document 800-07766V1 Rev A

02/11

This appendix describes some typical installation questions and provides possible

solutions. If you are still having difficulty, please call Honeywell Technical Support (see the

back cover of this manual for contact information).

Table A-1

Installation FAQs

Checklists?

Refer to ...

Rapid Eye™ Multi-Media Digital Video