Cisco Small Business Pro SPA9000 Administration Manual page 143

Configuring the Auto Attendant
Writing an Auto Attendant Script
SPA9000 Voice System Administration Guide
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Script Elements
<match>
<case input="1">
<goto next="SALES"/>
</case>
<default>
<audio src="prompt2"/>
<xfer name="ext"
target="$input"/>
</default>
</match>
</form>
<form id="SALES"
type="menu">
<audio src="prompt5"/>
<dialplan src="dp2"/>
<noinput timeout="10"
repeat="T"/>
<nomatch>
<audio src="prompt3"
bargein="T"/>
</nomatch>
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Purpose
If the user input matches the dial plan, the
response depends upon the user entry:
•
If the user pressed 1, the Auto
Attendant processes the input by
using the Sales sub-menu (below in
this script).
•
If the user pressed any keys other
than 1, the Auto Attendant plays
Your call has been
Prompt 2 (
transferred.
) The call is transferred
to the extension number that the user
entered.
The "DIR" form is closed.
This part of the script contains the
"SALES" sub-form.
The Auto Attendant plays custom Prompt
Press 1 for price info, press 2 for
5:
return, press 0 for sales
representative, press * to exit
AA Dial Plan 2 is used to evaluate the
inputs. within this form.
If there is no input after 10 seconds, the
Auto Attendant repeats the menu
prompt.
If the user input does not match the
specified dial plan, the Auto Attendant
Not a valid extension,
plays Prompt3:
please try again.
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