Appendix A: Troubleshooting; Common Problems And Solutions - Linksys VONAGE PAP2 Ver. 2 Installation And Troubleshooting Manual

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Phone
Adapter. Read the description below to solve your problems. If you can't find an answer here, check the Vonage
website at www.vonage.com or the Linksys website at www.linksys.com.

Common Problems and Solutions

1. I don't hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit.
Go through this checklist until your problem is solved:
• Make sure the telephone is plugged into the appropriate port, PHONE 1 or PHONE 2. (You should use the
Phone 2 port only if you have more than one Vonage phone line.)
• Make sure the INTERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, then check your
router and network connection to the Internet.
• Pick up the telephone. Press 80#. Hang up the telephone. Wait approximately 30 seconds. Then pick up
the telephone; you should now have a dial tone.
• Follow these instructions to reboot your computer, Phone Adapter, router, and cable or DSL modem:
1. Power off your computer.
2. Power off the Phone Adapter by unplugging its power cord from the back panel.
3. Power off the router by unplugging its power cord from the back panel.
4. Power off the cable or DSL modem by unplugging its power cord from the back panel.
5. Wait one minute. Make sure all of the network cables are securely connected to the network ports
on your network devices.
6. You will power on your devices one at a time. Power on your cable or DSL modem by plugging the
power cord into its back panel.
Appendix A: Troubleshooting
Common Problems and Solutions
Phone Adapter with 2 Ports for Voice-over-IP
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